Note fondée sur 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Sonder, Gestion de l’hôtel
Hi, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.
par un voyageur
Publié le 16 déc. 2022 sur Hotels
par un voyageur de ORANGE
Publié le 25 avr. 2024
We were had a problem with the TV that we texted on to get fixed one time but it happened again so gave up and used our own iPad. Also unable to get fresh bath towels. They only leave a few in a cabinet in the hallway and those go quickly. There was some kind of water leak outside causing a river outside the window. If there was staff on hand could would have communicated it to them. Got followed from the subway so be street smart when walki by around.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Property was great.
par un voyageur de Philadelphia
Publié le 10 févr. 2024 sur Expedia
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Shower flooded bathroom floor and you said you would come and fix but then never came
Commentaires de Gestion de l’hôtel
7 mars 2024 par Sonder , Gestion de l’hôtel
Your feedback is important to us. We're very sorry that we weren't able to stop by to address the floor during your stay. This falls short of the high standards we strive for. If you decide to give us another chance, we'd love the opportunity to make it up to you.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Sonder, Gestion de l’hôtel
Hi Monica, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
My friend and I met in Philly for the weekend. Definitely on the cusp of University City, but not in the best area. Walls are thin and you can hear everything.
Felt okay-ish walking after the sun went down, but would not put headphones in and was always looking over my shoulder. The rooms itself were spacious and the bed was comfortable, but the room smelt like old food and the floors and counters were sticky in some spots. The dishes had not been washed and there was old food caked on them. Decent for a one night stay, but nothing more than that.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Sonder, Gestion de l’hôtel
Thank you for sharing your experience with us, Ayda. We apologize for the discomfort caused by the noise and the cleanliness issues you encountered. Your feedback is valuable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure our standards are upheld. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Had we known your space was dirty, we could've come to fix this right away. You can reach us 24/7 through our app, call, text, or email for assistance during your stay. We hope to have the opportunity to welcome you back to any of our 40+ locations for a better experience.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
