Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,9 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel hôtel mais des éléments "bizarres "
Publié le 16 janv. 2024 sur HotelsPersonnel très aimable mais un peu inexpérimenté. Ayant demandé une chambre twin, on m’attribue une king size. Depuis cette chambre j’appelle la réception qui me soutient qu’il y a bien 2 lits !!!! J’insiste pour changer et on me donne une twin avec un "frigo" qui ne fait pas de froid. Je demande un vrai frigo et la réponse est "toutes les chambres twin ont ce même type de frigo- qui ne fait pas de froid- seules les chambres king size ont un vrai grand frigo!!!" J’insiste ( nous avons du matériel médical à garder au froid) et on me propose d’ajouter un lit pliant dans la chambre kg size. J’ai accepté mais plutôt étonnant pour un hôtel de cette catégorie. Il y a 2 tours avec 2 ascenseurs qui ne communiquent pas, pour nous on devait descendre au rdc, traverser la réception pour prendre un autre ascenseur pour aller à la piscine, au restaurant, à la terrasse et à la salle de gym
Les points positifs: beau buffet du 31 décembre sur la terrasse au dernier étage avec vue sur le feu d’artifice, bouteilles d’eau en verre ds la chambre, grande chambre, balcon, proche du marché central, très agréable chauffeur de tuk tuk devant l’hôtel qui nous a été très utile.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Khea, Gestion de l’hôtel
Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Khea, Gestion de l’hôtel
Dear Ching Yun,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for. If you have any concern or issues during your stay, please feel free to direct with us.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Khea, Gestion de l’hôtel
Dear Mr. Shivaraj,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 11 févr. 2024 sur Expedia
I had a nice stay
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Khea, Gestion de l’hôtel
Dear Evgeniy,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Very nice hotel! Very clean. Staff is very friendly and helpful. RECOMMENDED!
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Khea, Gestion de l’hôtel
Dear Marlon,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The Staff at this location are very motivated to provide great service to/for guests. We liked this property a great deal.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Khea, Gestion de l’hôtel
Dear Brian,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Excellent but....
Publié le 22 janv. 2024 sur HotelsPlease clean up the balcony. Leave lots of footprint when I enter to room from balcony and I must clean the room by bath towel. Don't just say thank you about my comments but please go over it carefully. Great location and amazing facility for the price and perfect staffs, But must clean up the balcony carefully, I already booked lots of room for my friends on end of next months. Hope to see improved cleaning condition.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Khea, Gestion de l’hôtel
Dear Chan Bok,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for taking the time to share your valuable feedback with us. We deeply apologize for the inconvenience you faced regarding the cleanliness of the balcony during your stay. Please rest assured that we take your comments seriously and not just with a simple 'thank you.' Your comfort and satisfaction are of utmost importance to us.We have addressed this issue with our housekeeping team to ensure that our balconies, as well as all other areas of our rooms, meet the high standards of cleanliness our guests expect and deserve. We are implementing additional checks to prevent this from happening in the future.We're delighted to hear that you enjoyed our location, facilities, and the service provided by our staff. It's wonderful to know that these aspects of your stay were up to the mark.Regarding your upcoming bookings for your friends, we assure you that we are committed to making the necessary improvements to ensure a more pleasant and spotless experience for all our guests. We look forward to welcoming you and your friends at the end of next month and are eager to demonstrate the enhancements made following your feedback.Thank you once again for bringing this to our attention. Your insights are invaluable to us in our continuous effort to improve our guest experience. Should you have any further concerns or require assistance in any way, please do not hesitate to contact us directly.Warm regards,Khea PHYOPERATION TEAM
par un voyageur
Excelent.
Publié le 17 janv. 2024 sur HotelsIt's a excelent hotel! Beatiful breakfast, pool and sauna. Has a wondefull restaurant at the top!
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Khea, Gestion de l’hôtel
Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Excelent.
Publié le 17 janv. 2024 sur HotelsIt's a excelent hotel! We have an upgrade and everything was wondefull. Has a beatifull pool and sauna. But our surprise was a wonderfull restaurant at the top with normal prices! The breakfast is 100%. The employees are so cool, as in all country.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Khea, Gestion de l’hôtel
Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Nice facilities and great location. But look Chinese style. They have excellent resturant for breakfast but don't enough western foods like bacon, cheese.... And the tablecloth color of resturant are red, Why don't you change the color of tablecloth to white ? I hope it will be global hotel, not just chinese people. whatever it seems best hotel for the price,
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Khea, Gestion de l’hôtel
Dear Chan Bok,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
