Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor experience
Publié le 20 févr. 2024 sur HotelsMultiple roaches, broken fixtures, dirty tub, hotel general condition poor. Stinky halls, doors with large gapse under them where passers by could easly put cameras under. Doors close with no guard over locking mechanism allowing for easy picking without room key card. Alot of modern looking accessories in the room but came accross as lipstick on a pig. Sloped floors causing slip/trip hazard in bathroom. The list goes on and on.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Benjamin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
I killed 2 tiny roaches in the kitchen area within 10 minutes of us getting there.
The fold out bed was full of dirt when we unfolded it. The hallway smelled like cat litter/pet urine (the room next to us had a "pet inside" sticker on door)
There was people sleeping in their cars in the parking lot.
It was 4 walls with something to sleep on so it worked for us for one night.
Alarms were going off due to people using emergency exits and dogs kept barking.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Samuel, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
par un voyageur
NASTY
Publié le 18 févr. 2024 sur HotelsDefinitely don’t stay here unless there’s no where else to go, disgusting rooms, filthy everything, even saw a roach in the bathroom. Their “complimentary breakfast” is also just oatmeal and hot water.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
par un voyageur
!! Stay Away !!
Publié le 16 févr. 2024 sur HotelsABSOLUTE GARBAGE. GROSS. ROACH INFESTED. ROOMS ARE FALLING APART.
Not to sound like an angry customer. The hotel was actually horrible. Stains on the walls sprinkler system was falling apart. Actual roaches were everywhere. Staff knew how gross it was. They did move me to a different room. The room they moved me to was worst than the first one. It was pet friendly. However, the stench of feces and urine were caked into the walls. No actual upkeep. Nastiest place I have had the displeasure of walking into.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear MARCUS, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope to have the opportunity to welcome you back so we can provide you with a comfortable stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
You had to beg for silverware and plates and even dish soap kitchen towels and paper towels the tub was SLIMY. The carpets wete stained. The neighborhood was sketchy. The guy who was the night clerk was stoned. There was a whole in the wall. The cable had to be jiggled for the TV to work and " breakfast" was oatmeal packets and coffee.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Greta, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 13 févr. 2024 sur Hotels
par un voyageur
Publié le 13 févr. 2024 sur Expedia
par un voyageur
Publié le 13 févr. 2024 sur Expedia
par un voyageur
Publié le 12 févr. 2024 sur Expedia
So appreciate it
