Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Great property. Was in very good condition. Would stay there again and recommend. The carpet in our room wasn’t vacuumed the first couple of days.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hi Laura, Thank you for taking the time to tell us about your recent stay. We are happy to hear that, overall, you enjoyed your recent stay with us, especially because of the overall condition of our property. Regarding the vacuuming, we only vacuum the rooms during deep cleans, which is usually every four days, so this is why you did not see this happen. We do hope to have another opportunity to serve you again in the future!
par un voyageur
Quick Business Trip
Publié le 13 févr. 2024 sur HotelsGreat location, friendly staff, good quality room and bed. Nothing disappointed.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hello Shane, Thank you so much for your 10/10 rating! We are so happy to hear that you enjoyed your recent stay with us, especially because of our convenient location, friendly staff, and comfy room. We hope to see you back!
par un voyageur
Publié le 13 févr. 2024 sur Hotels
I reserved a king and didn’t get it.
Front staff was awful. Not friendly at all. I stay in hotels 130 times a year and this was the worst staff at front desk. Very nice place to stay if they had better staff
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hello david, We are sorry to hear about your poor experience at our property, particularly due to your room type and a disheartening experience with our staff. Looking at your reservation, it came to us as standard room, which is based on hotel availability, and at the time, we did not have king rooms. We do apologize for the mix-up here, as we genuinely do our best to accommodate all guest requests. We will also make sure to speak to our front desk staff, as we are a bit surprised that they were not helpful, given they have gotten a lot of positive feedback. While we know we let you down, we do hope you will consider giving us another opportunity to serve you again in the future.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
The staff was amazing very helpful , the room was very clean they cleaned it everyday , and the breakfast that they offer very good too. Also the staff very helpful if you need help with anything .
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Front Desk Team , Gestion de l’hôtel
Hi Jolinar,Thank you for taking the time to leave us a review, your feedback is very important to us. We are glad to hear that you enjoyed the cleanliness of our location and that you found the interactions with our staff helpful. We hope to service you again soon!
par un voyageur
Just Okay.
Publié le 9 févr. 2024 sur HotelsMy fiancé and I stayed for a business event. Our room was just okay. There were bright red stains all over the carpet in the entire living area. There was also no full length mirror, which made it a little difficult to get ready for my event. We also requested a room with a nice view, and unfortunately were facing the pool and felt other guests could see directly into our room, hence why we kept the shades closed most of the time, which was disappointing. The tea selection which is usually pretty robust with Holiday Inn, was also lacking, but that was a minor issue. Overall, we'll stay with Holiday Inn Express again, just wasn't pleased with this particular location. All staff were very nice and accommodating though, no issues there. And we were accommodated with a late check out due to my event, staff was very helpful.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hello Marcus, First off, we would like to thank you for taking the time to tell us about your recent stay, as guest feedback is always welcomed and appreciated. That being said, we would like to apologize for the disappointing experience you had while with us, particularly due to the condition of your room as well as a poor view and less than satisfactory breakfast experience. In regards to the view, we felt the pool view was the best, as most of the king rooms face either a parking lot or a neighborhood, so we are sorry that you were unpleased. We will also make sure to let our maintenance team know about the stains on the carpet, so that we can get these taken care of right away. Finally, we do appreciate your kind words about our staff, and we hope that you will consider giving us another opportunity to serve you again in the future, and give you a 10/10 experience.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Breakfast options were good. Could choose if wanted room cleaned
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Front Desk Staff, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Great place to stay
Publié le 31 janv. 2024 sur HotelsWe stayed in Gilbert for 4 days. It was great to see some sunshine. Temperatures were perfect. Location was awesome. Great places to eat and easy to get around. Staff was very friendly and helpful. Would recommend staying here.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Front Desk Staff, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur de Scottsdale
Publié le 28 janv. 2024 sur Expedia
Our favorite place!
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hi Kimberly, We are so glad to hear that you enjoyed another great stay with us. Having repeat guests is truly a sign of success, as it assures us we are doing something right. Until next time!
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hello Kirk, Thank you for your 5/5 rating! We hope to have another opportunity to serve you again in the future.
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Reasonable prices, very clean rooms. Convenient to interstate/major highways/Fountain Hills, etc. Friendly staff, but noted at times that some employee(s) took frequent smoking/vaping breaks outside the front entrance as phones rang unmonitored at the desk which, in my opinion, speaks to both the work ethic and professional image of some staff members.
Breakfast is complimentory, solidly average and sufficient, but doesn't change much from day-to-day, which is a bit disappointing for those having longer stays.
Pool/spa area is above average for a 3 star property, but because of its location, the sun is blocked by parts of the property depending on the time of day. This can create significant temperature variations requiring frequent repositioning of chairs - especially in the winter months to keep warm. Nonetheless, this was a surprisingly nice place to hang out, complete with grills for barbecuing and a propane powered fire pit to gather at in the evenings. Piped in music was relaxing.
Overall, would recommend as a solid value choice for business travel, but less so for those seeking the amenities desirable for a longer stay.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Taylor Ayers, AGM, Gestion de l’hôtel
Hello Scott, Thank you so much for taking the time to tell us about your recent stay with us, as guest feedback is always welcomed and appreciated. While we are happy to hear about all the things you enjoyed, we are really focusing on the issues you mentioned. It is certainly nor appropriate for our front desk members to leave the desk unattended for long periods of time while outside in guest view smoking, and it has been addressed with them. We are glad that all in all, you awarded us a 5/5, and we certainly hope to have another opportunity to serve you again in the future.
