Note fondée sur 726 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mai 2022 sur Hotels
Motel convenable. Piscine non utisable.
Commentaires de Gestion de l’hôtel
16 mai 2022 par Manager, Gestion de l’hôtel
Hello DUFOUR,
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
par un voyageur
Publié le 2 mars 2022 sur Expedia
La propreté laisse à désirer,personnel pas toujours agréable,il fallait réactiver la carte magnétique pour ouvrir la porte tout les jours.
Commentaires de Gestion de l’hôtel
3 mars 2022 par Manager, Gestion de l’hôtel
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
par un voyageur
horrible
Publié le 8 févr. 2022 sur HotelsThe first room they gave me had the AC broken, the bathroom floor full of water (leak???) and a lot of cigarette holes on the blanket. So I asked for a new room and this time the AC was not working neither so it was cold, the toilet flush was not working and the TV cable is cut so no TV. It is a shame for the price.
Commentaires de Gestion de l’hôtel
10 févr. 2022 par Manager, Gestion de l’hôtel
Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
par un voyageur
Publié le 9 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Nancy Y., Gestion de l’hôtel
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.
Nancy Y.
#Team6
par un voyageur
Publié le 23 mai 2018 sur Hotels
par un voyageur
Publié le 15 avr. 2018 sur Expedia
Smelling bas in the lobby and in the Room as well
par un voyageur
Publié le 15 mars 2018 sur Expedia
La chambre sentait la fumée même si elle était désignée comme non fumeur
par un voyageur
Publié le 3 nov. 2023 sur Expedia
No me recibieron en el hotel ni me notificaron que estaba tomado por homeless
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Guest Relation Management , Gestion de l’hôtel
Hi Brenda,We appreciate your feedback and for bringing this to our attention. This is not the service that we aim to provide and rest assured that we will thoroughly investigate this. Please know that for confirmed bookings with us, guests would need to provide their confirmation or any documents proving that a room was reserved for your dates. We hope that we can serve you again soon and provide you with the quality of service and accommodation that we are known for.
par un voyageur
Publié le 11 oct. 2023 sur Expedia
The property wasn't open to the public. For homeless use only.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Catherine, We appreciate your feedback, though we want to clarify that we maintain an inclusive and welcoming environment for everyone. It's possible there may have been a misunderstanding or confusion, but rest assured that we are committed to providing a comfortable and safe experience for all our guests. Your comments are valuable in helping us maintain our commitment to hospitality.
par un voyageur de henderson
Publié le 4 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Teresa! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We hope that you'll give us another chance to change your perception of our hotel.
