Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
We stay at this location all the time and it’s our favorite!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Hailee, we're thrilled to hear that the Sonesta Select Scottsdale at Mayo Clinic Campus continues to be your preferred choice! It's truly our honor to be your 'favorite'. Thank you for sharing your experience with us, we can't wait to welcome you back on your next visit.
par un voyageur de LAKE HAVASU CITY
Publié le 27 févr. 2024
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Jerrold, thank you for choosing Sonesta Select Scottsdale at Mayo Clinic Campus and taking out time to rate us. We're pleased to see you had a positive experience. We hope to welcome you back soon.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the lovely rating, Teletec!We are delighted to see that you had a wonderful time at Sonesta Select Scottsdale at Mayo Clinic Campus. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Although the staff were absolutely wonderful and very welcoming, this was WAY overpriced, especially given the extent of the renovations going on (no restaurant, for one thing). Even once those are done this will never be a $300/night hotel. The only reason they can charge that is because it’s right next to the Mayo Clinic. It’s not worth the money.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your thoughts. We appreciate the compliments towards our team members but we understand your sentiment on the value proposition. Hotel rates do vary depending on the time and occasion, and our location offers unique accessibility. We're constantly looking to improve our facility through renovations to provide a more comfortable and enjoyable stay. Spare us another opportunity, we hope we can better match your expectations in the future.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Bed mattress needs replacing. Very sunken and bumpy
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Kathy, we appreciate you taking the time to provide feedback on your recent stay. We're sorry to hear you found the bed to be not as comfy as expected. Rest assured, your comments have been noted and will be shared with the relevant teams. We strive to provide complete comfort and enjoyment for all our guests and your feedback can enable us to meet this goal. We hope to have the opportunity to serve you again, with improvements for a more pleasant experience.
par un voyageur
Stay Away!
Publié le 24 févr. 2024 sur HotelsStay away!
It’s in the middle of a remodel that isn’t announced BEFORE booking
Our reservation was for a deluxe room with 2 Queen beds. This Is NOT what we got. It was a king bed with a sleeper sofa.
Tried to call front desk but phone didn’t work. I had to walk around the building to get to lobby due to the construction
I was told no other rooms were available and that there wasn’t anything they could do .
The front desk then blamed Expedia on the room mix up even though I showed her my reservation that confirmed 2 queen beds!
Then, they come knocking on our door, they will refund us but only if we left! Remind you it’s now 9pm..where did you want us to go? Our car?
Spiders in room, no view except shipping containers and trash, dirty stained carpets and terrible service!
Save yourself a headache and RUN!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Julia, it's concerning to hear about your recent visit. It's unfortunate that our ongoing renovations caused any inconvenience. We're disappointed to learn about the issues with your room allocation and team members' response. This experience is certainly not reflective of our usual standards. We have taken note of feedback about your room cleanliness, especially regarding unaddressed pests. We appreciate your candid feedback and will use it to enhance future stays. We sincerely hope that we can have another opportunity to impress you if your travels bring you back this way.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
nonthing
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Sonesta Select Scottsdale at Mayo Clinic Campus so we can share yet another amazing experience!
par un voyageur
Publié le 22 févr. 2024 sur Hotels
The room smelled like construction- I was a little concerned that the smell was toxic. One day there were construction guys hanging out in the hotel hallway after 5. It was a lil awkward as a single female.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
Allison, thank you for sharing your recent experience. It's unfortunate that you detected a certain aroma in your room; maintaining a comfortable environment is always our aim. Also, your feedback about the presence of professionals beyond typical working hours will be conveyed to our team for review. Your comfort and safety are paramount to us. We hope to have another chance to create a more welcoming experience for you in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Very disappointing--it’s a construction zone with nails all over the parking lot, no complimentary coffee in the lobby, no smart TV (all you are left with are a few live channels--not even the option of signing in to your own streaming accounts), walls are paper thin--you can hear everything, including the person next door talking normally on their phone, and the hotel is very stingy (quite a few additional charges from parking to checking in), lots of garbage on vacant property next to hotel, and the little considerations, such as sulfate-free shampoo and conditioner, are also amiss. There are many of other hotels close by—go with one of those..
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Customer Service, Gestion de l’hôtel
Elizabeth, it's unfortunate that your stay didn't meet your expectations. We regret that the ongoing improvements on-site inconvenienced you. We’re also sorry to hear about your disappointment regarding the amenities and the noise disturbances. Measures are continuously taken for improving our property's cleanliness and relieving unnecessary charges. We assure you, our amenities are selected with our guests' comfort in mind. Your feedback is invaluable and we'll certainly take your concerns into consideration for improvements. It's our hope, you'll consider us again in the future when our renovation process is complete.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Customer Service, Gestion de l’hôtel
Norman, it appears that your stay didn't fulfill your expectations. We take feedback seriously and strive to ensure all our guests have a pleasant experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.
