Note fondée sur 682 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de STE Julie
Publié le 27 oct. 2022 sur Expedia
👍
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Kathy, Gestion de l’hôtel
Dear Constant,Thank you for staying with us while you were visiting in the Pinehurst area and also for the great review. Have a wonderful day and we look forward to your next visit.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Nobody was at the front desk for 5-10 minutes to check us in. Once checked in, the KB eyes had not been programmed and didn’t work. The hall outside the room smelled of pot. The room floors had not been swept and were Sandy.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Manager., Gestion de l’hôtel
Dear Ryan,Thank you for your stay. I am sorry for the negative experience due to cleanliness issues and other concerns. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
par un voyageur
Publié le 2 mars 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager., Gestion de l’hôtel
Dear Eric,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We're committed to our goal of a perfect stay for you next time. We look forward to having you with us again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the feedback. I’m happy to hear that your experience was primarily positive. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
We have stayed at this hotel many times and will continue to stay here. It is convenient to family, shopping and restaurants.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for choosing our hotel for your stay. We are happy to see that you found a good location and had a pleasant experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Monica,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Stephen,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Hotel Manager., Gestion de l’hôtel
Dear John,Thank you for your feedback. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Room was adequate but needs improvement
Publié le 8 janv. 2024 sur HotelsThe staff was nice but the room was not comfortable in that it was lacking in a couple of things. The room was so dark with only a couple of lamps that weren't even that bright. It felt like a cave. And there was only one hook on the bathroom door with no towel bars for towels. It's not convenient, especially when there are 3 people in the room that need space to hang towels and wash cloths. It was clean and adequate otherwise.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Kimberly,Thank you for choosing our hotel for your stay. I am glad that you found anice staff service and an overall good experience. But, we regret some inconvenience you faced. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.
