Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un hôtel confortable et sans prétention
Publié le 17 oct. 2018 sur HotelsNous avons choisi cet hôtel pour sa proximité avec l'aéroport et ses tarifs plus que raisonnables et nous avons été satisfaits de notre choix. L'hôtel et la chambre ont un style un peu vieillot, mais tout est propre, fonctionnel et confortable. La chambre est étonnamment bien équipée (micro-ondes, frigo et bureau) ce qui est plutôt rare. La dame de la réception était aimable et très arrangeante vis à vis de nos nombreuses demandes. Beaucoup de restaurants autour accessibles à pied. Le service de navette fonctionne bien et est ponctuel.
Commentaires de Gestion de l’hôtel
23 avr. 2019 par Manager, Gestion de l’hôtel
Cher client, merci d'avoir pris le temps de nous informer de votre séjour parmi nous. Au Americas Best Value Inn, nous travaillons tous en équipe et nous nous efforçons de rendre le séjour de chaque client le plus confortable possible. Merci pour votre séjour avec nous et vos gentils mots. Nous partagerons votre ouverture avec notre personnel. J'espère vous voir la prochaine fois. Encore une fois, je vous remercie beaucoup.
par un voyageur
Bon rapport qualité-prix
Publié le 11 sept. 2018 sur HotelsRestaurant et centre commercial proches ( accessibles à pied). Personnel toujours disponible et serviable.
Commentaires de Gestion de l’hôtel
23 avr. 2019 par Manager, Gestion de l’hôtel
Cher client, merci d'avoir pris le temps de nous informer de votre séjour parmi nous. Au Americas Best Value Inn, nous travaillons tous en équipe et nous nous efforçons de rendre le séjour de chaque client le plus confortable possible. Merci pour votre séjour avec nous et vos gentils mots. Je partagerai vos pensées avec les membres de mon personnel. J'espère vous voir la prochaine fois. Encore une fois, je vous remercie beaucoup.
par un voyageur
Publié le 14 oct. 2015 sur Hotels
par un voyageur
Publié le 4 févr. 2024 sur Expedia
It was filthy, floors were not swept or vacuumed. Burn holes all over bedding, weird substances on the dresser and all over the tv remote. When we asked for more towels we were given towels with hair embedded into them. Yes it's cheap, but it was actually disgusting just spend a little more money on a different hotel.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Manager, Gestion de l’hôtel
Dera Lucy,Thanks for taking the time to let us know about your stay with us. Here at Americas Best Value Inn, we all work as a team, and we strive to make our every guest's stay as comfortable as possible. I am sorry you were not satisfied with your stay. I regret that we missed the opportunity to make it right. Hope to see you next time, we will do our best to meet your expectations. Thanks.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Manager, Gestion de l’hôtel
Dear Phillip,Thanks for your stay with us & taking time to let us know about your stay & also thank you for the kind words & giving us high rating, this means a lot to us. Here at Americas Best Value Inn, we all work as a team, we try to meet the expectations and strive to make our every guest's stay as comfortable as possible and. Hope to see you next time. Once again Thank You very much.
par un voyageur
Publié le 23 janv. 2024 sur Hotels
I called prior to booking askibg about the shuttle service. I told the gentleman at the front desk I had to be at tbe Airport by 4am. He assured me, not a problem. When we arrived to check in , I asked the person at the front desk to be sure about the shuttle. They said the service wont start until 4, probably get there 4:30. So we ended up having to stay at the airport. Now trying to figure out how to get my money back
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thanks for taking the time to let us know about your stay with us. Here at Americas Best Value Inn, we all work as a team, and we strive to make our every guest's stay as comfortable as possible. I am sorry you were not fully satisfied with your stay. In regards to our Shuttle Service to and from Pittsburgh Airport, we do have service timings on Expedia & Hotels.com website stating as under, “Parking and transportation•Free roundtrip airport shuttle from 4:00 AM to 1:00 AM” I regret that we missed the opportunity to make it right. Hope to see you next time, we will do our best to meet your expectations. Thanks.
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Breakfast was minimal
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Manager, Gestion de l’hôtel
Dear Linda,Thanks for taking the time to let us know about your stay with us, also thanks for giving us high rating. Here at Americas Best Value Inn, we all work as a team, and we strive to make our every guest's stay as comfortable as possible. I am sorry, you were not full satisfied with our breakfast choice, we do meet our Brand standard requirement. Our Breakfast Bar consists of 2 kind of breads, Butter, Jelly 2 kinds of Pastries, Coffee, Tea, Milk, 3 Verities of Juices. 2 Types of Cereals, verities of Yogurt, 2 types of Fruit. I regret that we missed the opportunity to make it right. Hope to see you next time, we will do our best to meet your expectations. Thanks.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
The staff is helpful in picking us up from the airport at midnight. But the sheets are dirty (there are visible stain marks and hair on the bed) The bed sheets feels itchy when we stayed overnight.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Manager, Gestion de l’hôtel
Dear Valerie,Thanks for taking time to review your last stay with us. We do our best to make our guests stay comfortable. After reviewing your concerns with my staff, I found out that you have not raised any of such concerns during your stay with us. Had we known these concerns while you were with us, we would have gladly addressed those to your satisfaction, I am sorry for the inconvenience. I regret that you were not satisfied during your last visit with us.
par un voyageur
Publié le 16 déc. 2023 sur Expedia
This hotel promlsed a free shuttle from airport to the hotel but did not provide it. It was awful
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Manager, Gestion de l’hôtel
Dear Valentyna,I am sorry about this, but we do provide shuttle service to and from Pittsburgh International airport from 4:00 AM until 1:00 AM in the night. Only way we could have missed you if your request was out of these service hours. I apologies for the inconvenience.
par un voyageur
Save your money , Go somewhere else
Publié le 15 déc. 2023 sur HotelsStaff very rude and dismissive. Shuttle service was not explained at all. Hotel is very out dated
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Manager, Gestion de l’hôtel
Dear Kateri,I am very sorry to read in your comments, you say that; ‘Shuttle service was not explained at all’.On the contrary please refer to our 3 messages (in detail) sent to your inbox on Expedia account in response your message inquiring about, ‘4am Shuttle to the airport, extended parking, and a late check-out’.We provided you the information in detail about extended parking, timings of the shuttle service, how to book a ride from the hotel to the airport and how to request shuttle from the airport to back to the hotel in detail.I deeply regret that our detailed written response to your request was not to your satisfaction.I am very sorry for the inconvenience.
