Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par General Management, Gestion de l’hôtel
Dear Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management
par un voyageur de GROVECITY
Publié le 26 févr. 2024
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear Thomas James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management
par un voyageur
Publié le 15 févr. 2024 sur Hotels
+ clean rooms, beautiful location, friendly staff, pools&bars are nice, food quality good
- no proper beach, chaotic dinner situation, rooms can be noisy. expedia/hotels.com customers get 2nd class treatment. the 100usd voucher for the spa requires you to pay 150usd extra
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
DearThank you for sharing your feedback with us. We're glad to hear that you appreciated our clean rooms, beautiful location, friendly staff, and enjoyable pools and bars, as well as the good quality of our food. We apologize for any inconvenience you experienced during your stay. We're continuously working to improve these aspects of our resort. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future!! Sincerely,General Management
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Food is fabulous. Staff is exceptional. Site is kept very clean daily.
Watch out for the cart drivers, they are fast!
Be sure to make reservations for dinner.
Recommendations: Restock water more frequently, add curtain over the bathroom window, light shown through so room never got dark AND fix the shower so it didn't sound like it was running all the time.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear Danielle, Thank you for your positive feedback! We're delighted to hear that you enjoyed the fabulous food, exceptional staff, and the cleanliness of our site.We hope to have the pleasure of welcoming you back for another wonderful experience in the future! Best regards,General Management
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Went on a trip with 3 other couples. We all booked beach front rooms. All except one did not get a beach front room. The resort was working with them to settle it, but it took too much of our time. Food was great when there were food options open. Make sure you get dinner reservations in ASAP. You can “walk-in” at certain restaurants, but the wait is horrendous. Oh, and make sure you have the right nights reserved on their open days. Concierge booked us at a restaurant that wasn’t even opened. So, after walking around trying to find something open, we had to get room service. Room service menu wasn’t impressive, but it did the job. One thing I would suggest for the resort to do is, at least a buffet for lunch and dinner. It helps with people arriving late and the people that do not have dinner reservations/or when concierge messes up. They have an “quick” pizzeria dining spot that is open, but note: IT TAKES FOREVER! The two times we went, it took nearly 2 hours. Really good pizza, but the wait made it impossible to enjoy. All in all, it was a great stay minus the hiccups.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear Quyen,Thank you for sharing your feedback with us. We're glad to hear that overall you had a great stay, despite the hiccups you encountered. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a smoother and even more enjoyable experience in the future!! Best regards,General Management
par un voyageur de Franklin
Publié le 3 févr. 2024 sur Expedia
Really enjoyed the dinner theater, many pools and vibe
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear Paul Robert,We're thrilled to hear that you enjoyed the dinner theater, our many pools, and the overall vibe of our resort! Your satisfaction is our priority, and we're delighted to know that you had a great experience. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,General Management
par un voyageur de Oakville
Publié le 2 févr. 2024 sur Expedia
Outstanding food and property.
Terrible lack of information regarding facilities, procedure for reserving restaurants, areas of the property off limits to some blocks of rooms
Not much poolside/beach service.
Evening entertainment poor.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Management, Gestion de l’hôtel
Dear HilaryThank you for your valuable feedback. We're delighted to hear that you enjoyed our outstanding food and property. We apologize for any inconvenience you experienced during your stay. Your comments will help us enhance the guest experience.Best regards,General Management
par un voyageur de Rogers
Publié le 30 janv. 2024 sur Expedia
24 hr room service was great.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par General Management , Gestion de l’hôtel
Dear KurtWe're delighted you enjoyed our 24-hour room service! Thank you for your kind feedback. We hope to have the pleasure of serving you again soon.Warm regards,General Management
par un voyageur
Publié le 28 janv. 2024 sur Expedia
We were there in 22 and food quality and accessibility went down. They ask at check in what kind of pillow and scent we want in the room it took 3 days and multiple times asking to recieve. Beach is not pretty with the concrete things in water. We got suckered into a tour and telling several times NO! I finally had to just walk out.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par General Management, Gestion de l’hôtel
Dear Rebecca,Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for any inconveniences or disappointments you experienced during your visit.Your feedback is valuable, and we will review the situation to see how we can improve the aesthetics and functionality of our beachfront.Regarding the tour, we apologize if you felt pressured or uncomfortable during the sales process. Your experience does not reflect the level of service we aim to provide, and we will review our procedures to ensure that guests are not unduly solicited.We genuinely appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your concerns further or if there is anything else we can assist you with, please do not hesitate to reach out to our guest relations team.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future, providing a much-improved experience that reflects the high standards we aim to uphold.Sincerely,General Management
