Grand Hyatt Playa Del Carmen Resort

5-star beachfront hotel near Playa del Carmen Maritime Terminal

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

1 bedroom, minibar, in-room safe, individually furnished

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All-inclusive
Bar
Pet-friendly

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪2 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Maritime Terminal
‪2 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪60 min drive‬

Room options

Garden View with 1 King bed with small plunge pool

38 sq m
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

38 sq m
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

37 sq m
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

37 sq m
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

76 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

38 sq m
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Sleeps 4
1 King Bed

Premier Suite

Sleeps 4
1 King Bed

Grand Suite King and Club Access

57 sq m
Ocean view
Sleeps 4
1 King Bed

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

38 sq m
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

54 sq m
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

37 sq m
Sleeps 4
2 Queen Beds

About the area

Playa del Carmen

Beachfront retreat .At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Quinta Avenida and Mamitas Beach. Also, Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Mamitas Beach - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 3 min walk - 0.3 km
Playa del Carmen Maritime Terminal - 2 min drive - 1.8 km
Xcaret Eco Theme Park - 13 min drive - 9.8 km

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Restaurante Ojitos Mios - ‬1 min walk
‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

5-star beachfront hotel near Playa del Carmen Maritime Terminal

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

314 guestrooms or units

5 levels

Built in 2014

Deli

Kid's club (surcharge)

Supervised childcare (surcharge)

Childcare (surcharge)

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Terrace

Garden

Beauty salon

Newspapers in lobby (free)

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Bar or lounge

Bar by the pool

Dining venue

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Similar properties

Pool
All-inclusive
Spa
Free WiFi

CA $267 total

includes taxes & fees

Jun 16 - Jun 17

Property amenities

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
In-room crib
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Room amenities

Entertainment

47-inch flat-screen TV with cable channels
iPod dock
MP3 dock

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 49 lbs per pet)
Pets cannot be left unattended
Food and water bowls, an off-leash area, and pet-sitting services are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This hotel caters to LGBTQ+ guests.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

GLENN

Mar 9, 2025

Stayed 7 nights in Feb 2025

10/10 Excellent

Louise, Earlysville

Travelled with family

Mar 8, 2025

Liked: Amenities

Service here was impeccable. Jorge, Ana, Maria, Melanie, Eduardt, Adrien, Gerardo - everyone went out of their way to ensure we were enjoying our stay. We can’t wait to come back.

Stayed 7 nights in Mar 2025

10/10 Excellent

Yun

Travelled with family

Mar 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was fantastic. Super beautiful. We had an issue with the first room (to be fair we upgraded rooms late and I think that was the last room they had available) and the hotel reached out to us to move us when a new room became available. Hotel is also situated in an amazingggggg location, so walkable and safe. Just absolutely loved my stay. We also got the Club Lounge which was so worth it. We’ll definitely be back!

Stayed 5 nights in Feb 2025

10/10 Excellent

Raymond

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

Khazhgery

Travelled with family, Travelled with group

Mar 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is pretty nice, with direct access to the beach and just a block away from the 5th Ave. On-site restaurants are good, but a bit expensive. The main drawback was a music from an adjacent venue, really loud and non-stop all weekend long, so if you are looking for a quiet paradise, look somewhere else (or plan your trips for the weekend, as during the week it's not that bad). Overall, we had a good time, would stay there again.

Stayed 5 nights in Mar 2025

10/10 Excellent

Jared

Mar 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Love this hotel. Can’t wait to be back!

Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen Herbert, St. Paul

Travelled with family, Travelled with partner

Mar 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was clean and very convenient to 5th Ave. Staff were courteous and very helpful.

Stayed 4 nights in Feb 2025

8/10 Good

reza

Travelled with family

Mar 3, 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

This hotel was really good it was our second time staying there however the only thing I will say is that we were very dissapointed there was no public jacuzzi. To add on to that the pools were not heated either so it was too cold to swim.

Stayed 5 nights in Jan 2025

10/10 Excellent

Lillian

Travelled with partner

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In the middle pf all shops and dining! Great location

Stayed 3 nights in Dec 2024

8/10 Good

Ann

Travelled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely helpful staff. The massages at the spa were wonderful. Walk-in distance to shopping and beach is pretty and well maintained.

Stayed 3 nights in Feb 2025

10/10 Excellent

Simon, BROOKLYN

Travelled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the first time I have been in this hotel. We really had a good time. I loved the location. I would definitely come back.

Stayed 3 nights in Feb 2025

8/10 Good

Rebecca

Travelled with family

Feb 27, 2025

Liked: Cleanliness, staff & service, amenities

Loved the beach, the staff and the room. Didn’t like the lack of free tap water.

Stayed 3 nights in Feb 2025

10/10 Excellent

Artur

Feb 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall was good

Stayed 3 nights in Feb 2025

10/10 Excellent

Ricardo

Feb 26, 2025

Liked: Cleanliness

Stayed 4 nights in Dec 2024

6/10 Okay

Megan

Feb 25, 2025

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

James

Feb 24, 2025

Liked: Cleanliness, staff & service

Staff and area great. Hotel needs a retrofit, showing its age. Pillow smell, pullout bed one of worst I've seen

Stayed 3 nights in Feb 2025

10/10 Excellent

Andrea

Travelled with family

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time on our family vacation. Staff could not have been friendlier and everything was clean. We ate some meals at the hotel which was tasty but I do recommend exploring the area on foot (very safe and lots of shops restaurants near by). We will definitely be back

Stayed 5 nights in Dec 2024

10/10 Excellent

Usher

Feb 23, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Grace

Travelled with family

Feb 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it all

Stayed 4 nights in Feb 2025

8/10 Good

Sunitha

Travelled with family

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Location and ocean view excellent; rooms were great ; room service for simple things like water very very slow. Restaurants should have more vegan options.

Stayed 4 nights in Feb 2025

10/10 Excellent

Lizbeth

Feb 18, 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

salomon

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lacks entertainment on premises but all else is phenomenal! Their restaurant onsite The Grill has the best dessert ever! Great restaurant

Stayed 3 nights in Feb 2025

10/10 Excellent

Bryan, Etobicoke

Travelled with partner

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Grand Hyatt Playa Del Carmen Resort is an oceanfront resort on a stretch of white sand facing the Mexican Caribbean. It's located close to attractions like the famous Fifth Avenue. The hotel is on what some consider the nicest stretch of beach in Playa Del Carmen, offering guests the convenience of walking into town for local culture. The Grand Hyatt offers a clean and convenient stay with its proximity to town. However, the lack of readily accessible ice machines is a drawback, requiring guests to call the front desk for ice. Another noticeable issue was the staff's visible use of cell phones. While the Club access provides breakfast from 7:00 a.m. to 11:00 a.m. and dinner from 6:00 to 11:00 p.m., it should not be mistaken for an all-inclusive package. Stop by the Club located on the 4th floor and say hello to Angel, Maria, Marcella and Anna. The spa was awesome but can get busy at times! I would suggest foin into town to eat. Try the Caribbean restaurant Roots Jamaican Kitchen (you'll see a Jamaican flag with owner and bartenders Marvin) to the right hand just at the entrance that opens after 3:30PM. Citations: [1] Grand Hyatt Playa l Carmen Resort

Stayed 6 nights in Feb 2025

8/10 Good

Houman

Travelled with family

Feb 14, 2025

Liked: Cleanliness, staff & service, room comfort

Decent place. There was construction taking place at the front where they were fixing salt damage to building which blocked our view of beach. There was also a very foul sewage like smell in the air that seemed to emanate from the beach water right in front of the hotel. Weird thing was that the adjacent hotels did not have the same. This made it hard to even want to enter the water. We went two hotels down to actually swim in the ocean. The food was great but a little pricey. Overall a good stay with good responsive staff.

Stayed 4 nights in Jan 2025

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Grand Hyatt Playa Del Carmen Resort

Choose dates to view prices

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

View all photos for Hyatt Room with 1 King Bed

Hyatt Room with 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

View all photos for Premier Suite

Premier Suite

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Hyatt Playa Del Carmen Resort

Awards and affiliations

Languages

Similar properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in