Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Prix a revoir
Publié le 27 juin 2022 sur HotelsChambre avec un minimum de confort.
Le prix est nettement superieur au service offert.
Commentaires de Gestion de l’hôtel
27 juin 2022 par Autumn, Gestion de l’hôtel
Thank you so much for choosing to stay at the Red Lion Hotel Port Angeles Harbor! Our team thanks you for taking the time to leave a review and extends our sincerest apologies for the quality of your stay. Your concerns will be shared with the appropriate staff members. We hope to see you again, so that we may provide you with a better overall experience.
par un voyageur
Publié le 16 avr. 2024
Very good!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elizabeth,Thank you for your great feedback. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
par un voyageur de Bend
Publié le 5 avr. 2024
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christopher,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
par un voyageur
Publié le 12 mars 2024
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Paul,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Dirty
Publié le 21 févr. 2024 sur HotelsThe first room we got was dirty and the sliding door didn't lock properly which was a huge issue since we were on the ground floor. The whole property felt dirty. The renovations are defiantly just a face lift. Bathrooms are still old. Loved the location but would not stay here again.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about the cleanliness issues you encountered during your stay and the inconvenience caused by the sliding door not locking properly. This is not the experience we strive to provide for our guests. Your feedback regarding the cleanliness of the property and the effectiveness of our renovations is valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your comments about the location and apologize that your overall experience did not meet your expectations. We understand your decision not to stay with us again, but if you ever reconsider, we would welcome the opportunity to provide you with a much-improved experience.Sincerely, Hotel Manager
par un voyageur
OK
Publié le 20 févr. 2024 sur Hotelsthe location is great. It was fairly clean for an older hotel. There was a really bad smell in the fitness room, which was very tiny with only 3 pieces of equipment, so that was disappointing. Service was fair, they were able to accommodate our request for a rollaway, however they were understaffed and unable to provide any room service and we were very short on towels.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julie,We're pleased you appreciated our excellent location and efforts to maintain cleanliness. We apologize for the inconvenience regarding the fitness room's odor and limited equipment. Your feedback on staffing and amenities will be addressed promptly to improve future experiences. Thank you for sharing your observations.Sincerely, Hotel Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Why is it mandatory?
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dhiraj, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ruhi, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Luisa, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
There was no hot water barley warm locks on the sliding door did not work there were cob webs in the corners and around the doors glass door was dirty the moved us to another room it was much cleaner but still only warm water not worth the money
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,We apologize for the disappointing experience you had during your stay. We are sorry that you encountered issues with the hot water, sliding door locks, and cleanliness of the room. Providing a comfortable and well-maintained environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our maintenance and housekeeping teams to ensure that immediate improvements are made. We understand your frustration and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager
