Note fondée sur 280 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Expedia
I believe this is about the best place in Wilsonville that a person can stay. The rooms are very clean and nice. The staff was extremely friendly and very helpful. I had made a mistake with my booking through a third-party and they were right there to help me out. It took a little time to get through everything but they backed me up all the way. I highly recommend this property and I will definitely stay there again when I’m in town.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Enjoyable and pleasant
par un voyageur
Publié le 2 févr. 2024 sur Expedia
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Rooms warm
Publié le 2 janv. 2024 sur HotelsThe facilities and the hotel were very clean and comfortable. Only small issues we came across is the hotel was too warm in the rooms. Unable to cool the room past 73 degrees. So very hard to sleep. They did move us to a different room in which was a little cooler but still remained at 70.
par un voyageur
Hot and humid
Publié le 30 déc. 2023 sur HotelsThis is our go to hotel when we’re in the area and our previous stays have been great. This most recent stay was not as expected. The room was hot and humid. We tried to turn the AC on and lowered the heat but the lowest temperature available is 68. We spoke to the front desk and they said their engineer would fix the temperature of the room for us but the problem wasn’t fixed. The room was nice but it’s hard to get comfortable in a room that felt like a sauna.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Amy - Front Office Manager, Gestion de l’hôtel
I am so sorry that we were not able to get the appropriate temperature in your guest room for you. I am the person that you spoke with and I know how uncomfortable you were. I honestly thought that the room cooled off. Again, I apologize. If there is anything I can do for you please let Expedia know and we will work this out together for you. Amy
par un voyageur
Publié le 18 déc. 2023 sur Expedia
🙏👍😎😯
par un voyageur
Publié le 13 déc. 2023 sur Expedia
par un voyageur
I wouldn’t stay there again
Publié le 4 déc. 2023 sur HotelsOur room was clean but had a coffee maker but no coffee. When I went downstairs to ask for coffee pods they said they only had a few left. The creamer curdled when I put it in the coffee. The next morning I was on the elevator with a man who informed me him and his and wife had BED BUGS in their room!!!! I checked ours and didn’t see any, however; all in all it was not a good experience.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Amy - Front Office Manager, Gestion de l’hôtel
Hi Rachel,I am so sorry that you had a poor experience with our hotel. I will speak with our housekeeping staff about how to put together a room prior to the front desk allowing a guest to check-in. The fact that we said we had "a few coffee pods left" and bad creamer is absolutely unacceptable! This is my fault and I can assure you that this will never happen again.We have had the room inspected that the guest said had bed bugs and luckily none were found and there were no signs of any either. We take this very seriously and I am so thankful that he brought this to our attention! I would like to ask if you would give us another try. I can assure you that the service provided to you was not typical of our hotel.Amy
