Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2023 sur Expedia
Sale autour de l’hôtel beaucoup de sdf et toxicomanes dommage
Commentaires de Gestion de l’hôtel
22 juin 2023 par Customer Service, Gestion de l’hôtel
Jocelyne, merci d'avoir pris le temps de partager votre expérience dans notre hôtel. Nous sommes heureux de savoir que votre séjour chez nous a été globalement positif.Nous comprenons vos préoccupations concernant l'environnement de l'hôtel et il est vraiment regrettable que vous ayez rencontré ces difficultés. Nous voulons vous assurer que la sécurité et le confort de nos clients sont une priorité absolue pour nous.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt et nous apprécions sincèrement vos commentaires car ils nous aident à nous améliorer et à offrir une expérience encore meilleure à nos clients à l'avenir.
par un voyageur
Publié le 11 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2019 par Front Desk at Hotel Monaco Portland, Gestion de l’hôtel
Thank you very much for staying with us! We hope to see you again soon.
par un voyageur
Publié le 31 mai 2024
The cleanliness of the hotel was subpar. The rooms were smaller than the pictures shown online and there was no transparency in fees. We were charged a deposit of 100 with the promise of getting it back unless we accrued incedents in the room. The 100 was for a "destination fees" and we had to pay more when leaving. We were not ever getting that deposit back, despite them telling us initially.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Customer Service, Gestion de l’hôtel
Lydia,Thank you for your feedback. It's disappointing to hear that your experience did not meet expectations. Our team strives to provide clear communication regarding all charges and ensure that all guests feel their accommodations are as they expected. We will ensure your concerns are reviewed internally.Best regards.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Customer Service, Gestion de l’hôtel
W Terry, it's unfortunate to learn your recent experience didn't meet expectations. Any feedback, even without specific detailing, is valuable as it helps us to identify areas for improvement. It's our hope that you'd give us another chance to provide a more satisfactory stay for you in the future.
par un voyageur
Great Staff!
Publié le 4 mars 2024 sur HotelsStaff is very friendly. Breakfast is fairly basic.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
We're delighted to hear that you had a positive impression of the team at The Royal Sonesta Portland Downtown. We always strive to create a warm and welcoming atmosphere for our guests and it's wonderful to know that your stay reflected this. We've also taken note of your comment regarding breakfast and will keep this in mind as we continually strive for improvement. Looking forward to welcoming you back on your next visit.
par un voyageur de Surrey
Publié le 4 mars 2024 sur Expedia
This is a lovely property and I like the eclectic vibe. Our room was huge and really nice. There are a lot of extra fees which add up, the vip parking discount is only on one night which isn’t what I understood… that may be on me but parking cost is crazy and the ‘resort fee’ is a money grab. I also note that we did not receive housekeeping service for our entire stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Treena, it's valuable to learn about your recent experience with us. It's pleasing to know you appreciated the unique ambiance and spaciousness of your room. On the topic of fees, we strive for transparency and regret any misunderstandings regarding parking charges. Similarly, we regret any inconvenience regarding housekeeping. For longer stays, we typically schedule refresh services every few days for sustainability purposes, though our team members are always available upon request. We appreciate your feedback, we're continuously looking for ways to improve services for our guests.
par un voyageur de Ft. Thomas
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for the 5 out of 5 rating, Josh!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Portland Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
I have stayed here consistently 2-3 times a year for a few years now. I like the location, as well as the fun decor. It used to be a Kimpton property, bought out by Sonesta I believe. While the staff are also consistently friendly, the experience, amenities, cleanliness of rooms, food options, etc.are different each visit...while makes setting an expectation/hope for each stay a little unsettling (i.e., the customer experience for me is never the same...never totally bad...but more consistency would be nice).
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
It's good to hear that you appreciate the unique decor and prime location of The Royal Sonesta Portland Downtown. Repeat visits from our guests are the best compliment we can receive. We also value the friendly spirit of our colleagues and are glad it resonates with you. We understand your concerns regarding consistency, as we strive to deliver seamless experiences to all guests. Your feedback is helpful, and we will definitely work towards improving our range of amenities and overall guest experience for your future stays.
par un voyageur de Palmdale
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Wendy, thank you for choosing The Royal Sonesta Portland Downtown. We're thrilled you had an excellent stay, and we look forward to your return visit. Safe travels until then!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
hidden 25$ fee for no reason and expensive parking.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Adam, we appreciate your feedback regarding unexpected fees and car parking rates. We ensure transparency with all charges, and we're sorry if there was confusion. For the best available rates and offers in the future, it's recommended to review all information available at the time of booking. Regardless, your comments are valuable, and they help us improve our guests' experience.
