Note fondée sur 506 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
What the Hell for this price!!!!
Publié le 26 sept. 2023 sur HotelsLes photos sont tres belle mais ne reflete plus l;es chambre et l exterieur de la propriete.
le chaufage ne functionne pas ils vous laisse avec un petit chauffage d'appoint qui est tres bruillant et ils y avait un chien dans la chambre pardessus la mienne et il jouait avec une canne ou bouteille d'eau... les plancher sont en plancher flottant donc tres bruillant.
ils y avait un jours pour voire a l'exterieur de la chambre au traves la porte d'entre.
J,ai aviser le personelles et ils m'ont dit qui n'y avait pas de chien a l'etage au dessus de moi... de la verminne alors ...
si vous avez le choix prenez les autre hotel..
bon sejours
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Highliner Plaza Hotel & Conference Centre, Gestion de l’hôtel
Dear Antoine Jr,Thank you for sharing your feedback, and we apologize for any inconvenience you experienced during your stay. We are sorry to learn that your experience did not meet your expectations. We apologize for the heating issue, unwanted noises, and any other inconvenience you encountered. We take your feedback seriously, and we will promptly address these issues to improve our service.Your feedback is invaluable, and we hope to have the opportunity to make amends and provide you with a much-improved experience on a future visit.Best regards,
par un voyageur
Publié le 19 juill. 2021 sur Expedia
On dirait que cet hôtel est peu entretenu. Il y a un balcon mais il n’est pas attirant car on y trouve des fiantes d’oiseaux et les fenêtres sont sales. L’aspect de la chambre est désuet, il n’y avait pas de chaises, les meubles étaient délabrés et la propreté laissait à désiré sans compter l’odeur de vieux tapis. Déçue, je m’attendais à un peu plus niveau propreté et confort.
Recommandé
pour Tout le mondepar un voyageur de Kitimat
Grand hotel passable a Prince Rupert
Publié le 24 mai 2015 sur Expedia
Pour : Confort
Contre : Reparer les fenêtre. Mieux préciser que la vue n'est pas directement sur l'eau.
Emplacement : Cinema, casino, Cow Bay, Centre ville.
Réceptionniste absente à l'arrivée et au départ. J'ai du attendre. Restaurant à déjeuner seulement. Brunch bon. Chambre confortable. Une de mes fenêtres était cassée. J'ai commandé une chambre avec vue sur l'eau, la vue était discutable.
par un voyageur
Publié le 9 août 2011 sur Hotels
Pour nous ce fut un hotel de passage
par un voyageur
Publié le 2 mars 2024 sur Expedia
City water was not clean,hotel didn't sully in room clean water for drinking and.for coffee making machine,only one . Paper cup for coffee,phoned front desk for water,they wants me uto come down to front desk pick up water,on demand they give us three bottle of water,then next dsy we have no room drinking water and to bree coffee.On loading zone guest park there vehicles that area no room to park car to losd our luggage .Next to hotel building is construction new building lots mess,also under groud parking of hot e l building floor concrete loose and pot hole only few parking was available, hotel staff using for themself.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Highliner Plaza Hotel & Conference Centre, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate you bringing these matters to our attention.We are sorry to hear about the issues with the city water and the lack of supplies in your room. Your comments about the parking situation and the construction nearby are concerning, and we understand the impact it had on your overall experience.Please be assured that we take your concerns seriously, and we will address these matters promptly. We also want to clarify that the underground parking is indeed for apartment tenants, and we encourage hotel guests to park across the street. We would like to assure you that the safety and security of our guests are our top priorities. We have installed CCTV cameras outside the building to enhance the security of the parking areas. These cameras are actively monitored to ensure the safety of all guests and their vehicles.We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Dirty-Toilet, bath/shower, towels, floors and bed were all dirty. Toilet clearly hasn’t been cleaned, large spills on the floor that hadn’t been mopped up, shower curtain was dirty, hair and old soap scum all through the shower, white towels were stained, bed look like it was just remade as the sheets were all wrinkled.
The bathroom wall was damaged and the bathroom outlet didn’t work. The tub has a large soft spot that felt like you were going to fall through.
The front desk staff were easy to check in with and when the elevator quit working they were instantly on having it repaired.
The rooms are a little more modern but the cleaning was terrible.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Highliner Plaza Hotel & Conference Centre, Gestion de l’hôtel
Dear Celina,Thank you for sharing your detailed feedback with us. We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls well below our standards, and we are genuinely sorry for any inconvenience caused.We appreciate you highlighting the positive aspects, such as the prompt response to the elevator issue and the ease of check-in. However, we are disappointed to learn about the cleanliness and maintenance issues you faced in your room. Rest assured, we take your concerns seriously, and we have already taken immediate action to address these issues with our housekeeping and maintenance teams.To better understand the specifics and to ensure we make necessary improvements, we would appreciate the opportunity to discuss your stay further. Please contact our management or customer service team at 250-624-9060, so we can address your concerns directly.Once again, we apologize for the shortcomings you experienced. Your feedback is crucial, and we are committed to delivering a much-improved experience should you choose to stay with us again.Best regards,
par un voyageur
Publié le 4 févr. 2024 sur Expedia
It was great and convenient for a night. They were working on a section outside my given hotel room, so a bit notice and messy. But everything else was great.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Highliner Plaza Hotel & Conference Centre, Gestion de l’hôtel
Dear Nichola,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great and convenient stay, even though there was some construction work outside your assigned room.We appreciate your understanding regarding the inconvenience caused by the ongoing work. Our team is constantly striving to enhance our facilities, and we regret any disruption this may have caused during your visit. Your patience is valued, and we assure you that we are working diligently to complete the improvements as swiftly as possible.It's wonderful to know that, aside from this, everything else met your expectations. If there is anything specific you feel we can do to further improve our services, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Highliner Plaza Hotel & Conference Centre, Gestion de l’hôtel
Dear Kevin,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you had a generally good experience during your stay.To ensure we continue to meet and exceed your expectations, we would love to learn more about your thoughts on how we can improve and earn that elusive fifth star. Your insights are invaluable, and we are committed to making any necessary adjustments.If you have specific suggestions or areas you believe we can enhance, please feel free to share them with us. Your input is essential to our ongoing efforts to provide the best possible service.We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional stay.Best regards,
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Trinh Cao, Gestion de l’hôtel
Thank you so much for your review! We look forward to welcoming you back in the future!
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Trinh Cao, Gestion de l’hôtel
Thank you so much for your review! We look forward to welcoming you back in the future!
