Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2022 sur Hotels
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The property smelled heavily of oriental food being cooked in the upper level.. There was no restaurant on-site the food was being cooked in rooms with the doors wide open as it is. There residents of the people who own and run the property..
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odor of cooking permeating the property. We take guest comfort seriously and will address this issue promptly. Please rest assured that we will take steps to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Bonito lugar
Commentaires de Gestion de l’hôtel
2 mars 2024 par General Manager, Gestion de l’hôtel
Dear Manuel,Thank you for your rating and feedback! We're glad to hear that you found our place nice. If there's anything specific you enjoyed during your stay or areas where we can improve, please let us know. We appreciate your input and hope to welcome you back again soon for an even better experience!Sincerely, Peter PatelGeneral Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Where to even start with this property.
It’s old and outdated and has not been renovated at all.
The keys for the doors took 5 minutes to work after trying every single way to get them to work just to avoid going back to the front counter.
The building are all separate and all doors say “use key for entry.” None of those door were ever locked.
The facility was falling apart. Literally ceilings falling down in the pool room.
No towels at the pool, or phone to call the lobby.
Windows locked in the open position when it’s 10 degrees outside because there is no air flow.
Cold are coming in to continue to make it more steamy so it makes matters worse as the ceiling falls down and water drips from everywhere.
Our rooms were falling apart. Holes on the wall, patched but never painted. Faucets just spun around and around and weren’t easy to figure out how to get hot or cold water. Door knobs were the same, falling off or just spun around and around and didn’t know if the door was locked or shut.
The mattresses were harder than the floor. Would’ve been better sleeping in my car to be honest.
Breakfast was only to every type of grain possible..
bagels, toast, muffins, cereal, waffles, oatmeal… but not a single ounce of protein, or fruits.
List can go on and on.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear William,I'm sorry to hear about your disappointing experience at our property. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the door locks, lack of maintenance, and insufficient amenities. Rest assured, we take your concerns seriously, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Sincerely, Hotel Manager
par un voyageur
Publié le 16 févr. 2024 sur Expedia
It was a great place for a quick overnighter.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing our hotel for your quick overnight stay. We're glad to hear that you had a great experience during your time with us. If there's anything we can do to improve and earn that extra star next time. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously. Please rest assured that we will address any areas of concern to improve our services for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Pool and Hot tub were nice. Liked that it was pet friendly.
The shower knob was very hard to turn on and off.
The shower had used soap and shampoo bottle in it.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool and hot tub, as well as appreciated our pet-friendly policy. We apologize for the inconvenience you experienced with the shower knob and the oversight with the used soap and shampoo bottles. Your comments will be shared with our team for immediate attention and improvement. We hope to have the opportunity to welcome you back and provide a flawless experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Plenty of available parking. Clean rooms
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our parking facilities plentiful and our rooms clean during your stay. Ensuring a comfortable and convenient experience for our guests is our priority, and we're glad we met your expectations in these areas. We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 8 févr. 2024 sur Hotels
My room was very dirty. The soap used by the previous tenant was still in the shower, and there was hair on the bathroom floor. The vent cover on the Heater/Ac was missing and it was very dirty underneath it. The office chair was broken so it leaned to one side. The breakfast was quite special; coffee, cereal, toast, and bagels.....that's it. The Hot tub was decent, however when you turn the jets on they blast ice cold water for the first 30 seconds or so. It does start to warm up after that but the pool is quite cool for a bit. The bed was harder than my liking but that is probably personal preference. I have definitely stayed in worse hotels than this but it's definitely towards the bottom of the list for me.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues and maintenance concerns you experienced during your stay. Your comments have been addressed with our team for immediate improvement. We regret any inconvenience caused and will strive to ensure a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
