Avis Eco Marine Perhentian Island Resort - Hostel

Thank you for your review and we are looking forward for you to come again in the future.

Dear Guest, We know who are you. First of all, the management is very disappointed that you took our front office's staff handphone until he decided to resign on the same day due to the misconduct done by you. We have reported this to Expedia customer service team. As this booking is a non-refundable booking and you voluntarily left the room, do not hope for any refund from us. The first day you arrived you didnt show two reservations being done by you under two different names. How are we supposed to know about this because we gave you the key depending on the reservation detail you showed to us. Saying that the reason of leaving is because you booked for 1 double bed and 2 single beds room, then you got the room as per booking, however, you said you cannot accept the bunk bed. I have never received any report about the rat and never ever heard you mentioned about it. Are you trying to make a false review just to raise other people's attention on your review? None of our staff (s) ever mentioned that it is ok to have rooms in bad condition. You humiliated our resort by saying we should not sell the room and it was under construction. For your information, our authority had received this report however because you didnt cause any chaos they did not take any action towards you. You left and ran away to Flora Bay resort right? In the evening you came to send the phone. We have blacklisted your name and family members name involved in the trip together with the passport detail from entering our resort ever again. All actions you have done at the front office had evidence and are being recorded in our cctv. You should compensate for the loss you had done to our resort, however, we fined you by not allowing you to come anymore. We also have informed to other boat operators about this. Thank you.

Dear Guest, Thank you very much for sending us a review. For your information, the room service is solely based on per request. I am sure we never refuse if you want us to do housekeeping for you. Breakfast time is the most busy time for the restaurant perhaps I believe it is the same everywhere. Our pancake is one of the famous in Perhentian for its taste. We apology for this. Thank you

Dear Hizia, Thank you for choosing to stay with us. We highly apologise for the inconvenience you had while staying at our hostel. Usually when there is issue with cleanliness, our guests will notify our housekeeping staff and he will immediately come to clean the room. In case of dirty room due to sand from the beach, we cannot avoid that if it happens after you have stayed in the room since we are located on the sandy beach. Again, if you notify the staff he has been trained to clean the room for the conveniency of the guest. Do give us the next chance to accomodate you in the future. Have a great journey ahead