Note fondée sur 114 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
2,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
All great
Commentaires de Gestion de l’hôtel
12 mars 2024 par Edwin Montero , Gestion de l’hôtel
Dear Natalia,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations and provide you with a five-star experience. We look forward to welcoming you back again in the future for another fantastic stay!Best regards,Edwin MonteroeConcierge
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Everything good
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Edwin Montero , Gestion de l’hôtel
Dear Tanya,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConcierge
par un voyageur de San Tan Valley
Publié le 13 janv. 2024 sur Expedia
The options for dining were abundant and we found Portofinos, Seaside Grill, the buffet, and Teppanyaki to be the best options with delicious food. The beach is amazing and there is direct access from the resort for water activities like snorkeling, parasailing , etc. The wait staff is super attentive and our butler, Arjenis Nuesi, was amazing in meeting any needs we had. He even set up birthday celebration decorations and arrangements. We had a wonderful time and will definitely return. I highly recommend this resort.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Edwin Montero , Gestion de l’hôtel
Dear Cynthia,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Dreams Flora Resort & Spaeconcierge.drfpc@dreamsresorts.com
par un voyageur
Publié le 10 janv. 2024 sur Expedia
This property was newly renovated and is being very well maintained. The staff was very attentive and our bulter, Arjenis, gave us exactly the right level of service. He was there when we needed anything taken care of. The buffet had great food and the Seaside Grill was our favorite restaurant.
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Angel , Gestion de l’hôtel
Dear John,Thanks for your feedback.Regards
par un voyageur de New York
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Edwin Montero , Gestion de l’hôtel
Dear Nishat,Thank you for taking the time to rate your experience with us. We value your feedback, and we're committed to continuous improvement to ensure every guest has an exceptional stay.If there are specific areas where we can enhance your experience, please feel free to share your thoughts with us. Your input is invaluable, and we appreciate the opportunity to address any concerns you may have.We hope to have the pleasure of welcoming you back and providing you with an even better stay in the future.Best regards,
par un voyageur
Publié le 3 janv. 2024 sur Expedia
The staff was so nice and helpful, clean property.
On the small size for a resort but I liked that!
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Angel , Gestion de l’hôtel
Dear Jenny,Thanks for your feedback.regards
par un voyageur
Publié le 26 déc. 2023 sur Expedia
It’s a beautiful facility. Loved the open air lobby. The whole tropical set up is amazing. Staff is extremely friendly. Amazing food. The coffee shop was an absolute hit for all of us in the family. I would definitely go back again.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Angel , Gestion de l’hôtel
Dear Dudana,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards, Angel DavidDreams Flora Resort & Spa
par un voyageur
Publié le 25 déc. 2023 sur Expedia
Great hotel for family trips, excellent staff
Commentaires de Gestion de l’hôtel
12 mars 2024 par Edwin Montero , Gestion de l’hôtel
Dear Raul,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations and provide you with a five-star experience. We look forward to welcoming you back again in the future for another fantastic stay!Best regards,Edwin MonteroeConcierge
par un voyageur
Publié le 22 déc. 2023 sur Expedia
The property was on the small side, but it was fine. There should be a policy on reserving lounge chairs as most are "reserved" by placing towels or something on the chairs very early in the morning for hours. Furthermore, we did not appreciate the sales pitch when we tried checking into the hotel. After travelling for half the day, we wanted to check in quickly and get to our room, but the front desk tried to sell us to upgrade and tried to haggle on how much we're willing to pay...after that, another person told us about the coupons that can be used when paying for extra services, like massage, premium wines, etc...
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Angel , Gestion de l’hôtel
Dear Hun Jae Thank you for taking the time to share your recent experience with us. We're glad to hear that overall your stay was satisfactory, though we regret to learn about the inconveniences you encountered. Your concerns regarding the size of the property and the issue with reserving lounge chairs have been duly noted. We understand the importance of ensuring a fair and enjoyable experience for all our guests.We sincerely apologize for the inconvenience caused during your check-in process. Our aim is to provide a seamless and efficient service, and it's disappointing to hear that we fell short of your expectations. Rest assured, we will investigate this matter further and take appropriate measures to prevent similar occurrences in the future.The feedback about the sales pitch and haggling during check-in is concerning, and we apologize for any discomfort this may have caused. We appreciate your honesty, and your comments will be shared with our team to ensure that we enhance our customer service approach.Additionally, we regret any confusion surrounding the information about coupons for extra services. We will review our communication processes to ensure that guests receive clear and accurate information upon check-in.We value your input, and your feedback is crucial in helping us improve.Once again, we appreciate your choosing our property for your stay and apologize for any inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more enjoyable experience.Thank you for your understanding.Best regards,
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Don’t stay near the night show. It’s loud until 11 pm! Also, much construction happening near the beach (now likely done) but was very loud. Beautiful beach and great staff! We had a great time and May return.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Angel , Gestion de l’hôtel
Dear Shahine,We extend our heartfelt gratitude to you for selecting Dreams Flora as your accommodation choice and for taking the time to share your feedback.Your generous rating of 4/5 is truly appreciated, and we are delighted to learn that your experience with us as your expectations, providing you with a great stay at our esteemed hotel.We hope that on your next visit we will be able to achieve a score of 5/5. We have taken note of your comments.We sincerely value your positive recommendation of Dreams Flora Resort & Spa, and we eagerly anticipate the pleasure of welcoming you back for another memorable stay in the near future.Best Regards,Angel DavidDreams Flora Resort & Spa
