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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
Sauna, hot tub, steam room, body treatments, aromatherapy
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Room (THE PINEAPPLE) | View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, beach near Uvero Alto
    ‪10 min walk‬
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪12 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(49 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • 71 sq m
  • Sleeps 4

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • 56 sq m
  • Sleeps 5

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 5

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior with Garden View

  • Garden view
  • 67 sq m
  • Sleeps 5

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • 67 sq m
  • Sleeps 5

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 56 sq m
  • Sleeps 4

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(182 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

8.0 out of 10
Very good
(71 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • Garden view
  • 71 sq m
  • Sleeps 4

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • Ocean view
  • 71 sq m
  • Sleeps 4

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • Sea view
  • 213 sq m
  • Sleeps 6

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • Sea view
  • 48 sq m
  • Sleeps 4

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Wyndham Alltra Punta Cana All-Inclusive Resort

Uvero Alto
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,115 reviews
The price is CA $338
CA $338 total
includes taxes & fees
May 28 - May 29
Wyndham Alltra Punta Cana All-Inclusive Resort

About the area

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.9 km
  • Sirenis Aquagames Water Park - 7 min drive - 3.3 km
  • Macao Beach - 12 min drive - 9.6 km
  • Bavaro Beach - 41 min drive - 32.2 km
  • Punta Cana Beach - 47 min drive - 52.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star beachfront property near Sirenis Aquagames Water Park
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 2,553 reviews
The price is CA $679
CA $679 total
includes taxes & fees
May 18 - May 19
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Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel

Nickelodeon Hotels Resorts Hotel

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (40-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Jun 7, 2026 start from CA $639, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (21-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features sports massages, facials, and body treatments.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 810 out of 2218 reviews
Rating 8 - Good. 468 out of 2218 reviews
Rating 6 - Okay. 377 out of 2218 reviews
Rating 4 - Poor. 244 out of 2218 reviews
Rating 2 - Terrible. 319 out of 2218 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Stayed 6 nights in Mar 2026

4/10 Poor

Steven

Travelled with family and small children
Liked: Staff & service
We planned a family vacation with our children and grandchildren. We booked the swank wraparound swim up suite for all 3 rooms we reserved. Do to “maintanence’ issues/overbooking we were placed on the 3rd floor of a lower priced room. That didnt work out very well with 5 grandkids ages 6 and under. After paying in full, in advance, we were expecting to get he quality room we paid for.
Stayed 6 nights in Mar 2026

6/10 Okay

Eric

Stayed 5 nights in Feb 2026

6/10 Okay

Ievgeniia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall it is ok to spend time with a family. However, for the amount of money we paid for the trip, a lot of stuff was not included. Verdito Italian restaurant food was absolutely disgusting, on top it was cold. I would say most of the food served at the restaurants was cold. Thumb up for sweety cafe that was saving the day. Fresco bar also was not bad at all. Alcohol beverages were barely having any alcohol. Again for the amount you pay for 4 nights it is a rip off. Facility itself is clean and staff members are nice. Store inside the Nickelodeon absolutely over priced, like common it should kids friendly as well as price friendly. Would be the place recommended. Depends what are you looking for. Food would not be recommended. Kids place is ok.
Stayed 4 nights in Feb 2026

10/10 Excellent

Meron

Stayed 5 nights in Jan 2026

10/10 Excellent

Diamond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. Every hour there was fun family friendly activities and shows happening. We booked the airport transfer so we paid $150 round trip which was seamless. Next at arrival the resort is very secure and check in was the same as any other resort……long. They convinced us to upgrade the room so we did then we had to wait for concierge to take us to our room via golf cart which also took forever. They also require you to scan a QR CODE for food reservations. However check in is at 3 and the deadline to make reservations is 3pm. No one told us that so we went to the buffet. I’ll talk about food later. Now the room was immaculate, mini bar included, 24/7 room service. Very clean and fully stocked. Never had to ask for more towels for my family of 5. The balcony doors have a protective glass for the kids so that was a great safety feature. The grounds outside were beautiful and always groomed. Now for the food. The buffet had such a variety, not nasty microwaved food like American buffets. Daily items included fresh fish, omelette, steaks, Dominican dishes, salads, fresh fruit,mushroom rice,pancetta, and more. Also the staff in the buffet was the nicest and so wonderful with kids. We only we able to book a reservation at 2 other restaurants during our stay. The wok wok was the worst experience but not enough to change my 5 star overall rating. My reservation at wok wok was 630 but upon arrival no one came to the podium until 647 and no they were not crowded.
Stayed 3 nights in Feb 2026

10/10 Excellent

Rachel, New York

Stayed 3 nights in Feb 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2026

6/10 Okay

Marlienne

Stayed 4 nights in Feb 2026

10/10 Excellent

Dhanesh

Liked: Cleanliness, amenities, property conditions & facilities
Kids loved it ! Great place with very friendly staff,great food choices.
Stayed 2 nights in Feb 2026

6/10 Okay

Harry, livingston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food options, drinks Shows and nightly entertainment could have been better
Stayed 6 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 1 night in Feb 2026

6/10 Okay

Cara

Stayed 5 nights in Feb 2026

6/10 Okay

Yanhui

Disliked: Cleanliness
The food quality is not very good, and there are some hygiene concerns. In addition, the bedsheets in the room were not clean.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael Eric

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice for a Dominican vacation. With kid(s). I'm a single dad and just spent six nights with my seven year old. We had an excellent time. The staff were friendly, lots of food, and stocked mini fridge every day. I loved the Canita Lagers. My seven year old could t decide which he liked more, the beach or the lazy river. We divided our time between both, with stops for ice cream at The Sweetery, every day. Great vacation.
Stayed 6 nights in Jan 2026

10/10 Excellent

J-dean Te-anna

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 5 nights in Feb 2026

2/10 Terrible

Felix

Stayed 2 nights in Feb 2026

10/10 Excellent

Martha Cecilia Gil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean, the resort was well maintained, staff were very friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Water park staff were amazing and the bartender in the square. I wasn’t feeling well that week and he always left his line of people and hand delivered me a mai tai.
Stayed 6 nights in Nov 2025

10/10 Excellent

Muriel

Stayed 7 nights in Jan 2026

8/10 Good

Adriana

Staff was very helpful and nice
Stayed 3 nights in Jan 2026

8/10 Good

Vead

Travelled with family
Liked: Cleanliness, amenities
Front Desk Staff, except for Angelica were terrible! 45mins to check in and same to check out. Slow, Annoyed, Hate their job facial expressions, etc I waited 20mins when no one else was at the front desk to exchange money, and they still never assisted. I ended up having to ask the bellman. The front desk staff and their process needs to be improved drastically! It's a disgrace to have people's first impression be something underwhelming and frustrating!
Swim Out Room Upgrade was worth every cent
Stayed 5 nights in Jan 2026

6/10 Okay

Jhoan Camilo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We had a bad experience ath the check in with Yordanys, not a kind guy, he did not give us amy information about the resrt at all. We waited about 30 minutes to be pickup from our room to be transported to the lobby, and then at the lobby we spent about 45 minutes to be served due to the bad organization, they did not enforces the lines for check in and check out and people just cut in wherever they wanted. Wilson, the guy with the cart that transports people from the beach to Nick Place, was very kind. And a security guy on the buldimg #2 that I don't remenber his name was very kind and gave us all the information abput the resort, and some bartenders like Juan, Miguel, Johan, Jose, Luis were friendly too.
Stayed 7 nights in Jan 2026

6/10 Okay

PAOLA

Quality of service can be improved we didn’t even have someone come for housekeeping
Stayed 3 nights in Jan 2026