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Zel Punta Cana, All Suites - All inclusive

5.0 star property
5-star luxury property near Cocotal Golf and Country Club

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Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Property video
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Suite

Zel Suite

Zel Suite

8.2 out of 10
Very good
(81 reviews)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(32 reviews)
  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Punta Cana

Bávaro stay.With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach. Cortecito Beach and Bavaro Beach are also within 3 miles (5 km).

What's nearby

  • Fun Republic - 12 min walk - 1.0 km
  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Aromas Museum - 3 min drive - 1.5 km
  • Cortecito Beach - 5 min drive - 2.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Steak & Lobster - ‬10 min walk
  • ‪Veranda - ‬17 min walk
  • ‪Oceana Restaurant - ‬1 min drive

About this property

Zel Punta Cana, All Suites - All inclusive

5-star luxury property near Cocotal Golf and Country Club
Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A private beach is featured. As a guest of Zel Punta Cana, All Suites - All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness center, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana, All Suites - All inclusive. Self parking is free. A complete renovation of Zel Punta Cana, All Suites - All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Beauty salon
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • HDTV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 424 out of 635 reviews
Rating 8 - Good. 124 out of 635 reviews
Rating 6 - Okay. 49 out of 635 reviews
Rating 4 - Poor. 20 out of 635 reviews
Rating 2 - Terrible. 18 out of 635 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrea

Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In general it was great, but we had a few issues with a reservation in a restaurant and they had miscommunication, they told us about a party at the beach, they supposed to have tapas and open bar and 2 hr before a lady came to us and told us that we must buy a bottle to be able to joing the party, at the end we went expecting to be kick out... but turns out that was a miscommunication of the staff from the hotel. During our last night, we wanted to go to Volcano restaurant, we loved a plate from them... so, we wanted before leaving, and ohhh that night it wasn'tavailable, I told the waiter about it and the next thing, the chef was talking with us, explainedthe process of the dish and he told us that it need it little more of cooking, but if i want it he could check if there were a piece ready, ans it was!!!! So, we where very glad for the kindness of chef Paulino. The room was comfy and spacious, food was great, all the staff was very gentle. Oh, and the front desk coffee machine was amazing!
Stayed 6 nights in Jan 2026

8/10 Good

Francine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was nice, room was clean, staff was very attentive especially Rob at the front. The spa was amazing (a bit on the pricey side). Definitely a redort for relaxing only.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bauyrjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at this resort. Ransessa, our personal butler, provided exceptional service throughout our visit. She was incredibly attentive, highly customer-oriented, and consistently went above and beyond to ensure our comfort. We especially appreciated the personalized halal dinners she thoughtfully arranged for us, which made our experience even more special.
Stayed 7 nights in Jan 2026

8/10 Good

Courtney

Overall, our experience at Zel was very good. I will review based on areas of strength and weakness: Strengths - Very hospitable staff—always willing to help, go the extra mile, and do anything within their capability to improve your experience. Our concierge Rafael (Rafi) was definitely a standout to us. - Beautiful design, decor, and overall vibe. Zel very much encompasses a boho/Mediterranean vibe, and the feel of every space from the lobby to the hallways to the rooms themselves was very calming and aesthetically pleasing. - Incredible pools. The resort has multiple pools including a shallow one specifically for children, and the pools never felt crowded. They were also extremely clean and well-maintained. There were multiple different water features, whirlpools, and swim-up eating/lounging areas built in. There was a pool for everyone—the main pool had lots of events including poolside dancing, yoga, Pilates etc. and the pools to the side were much more calm and less populated for those wanting a more relaxed atmosphere. -
Stayed 4 nights in Jan 2026

10/10 Excellent

Duncan James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best all inclusive I’ve ever been to. Excellent food and great friendly vibe
Stayed 10 nights in Dec 2025

10/10 Excellent

Moneia Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for my first visit I will be back !
Stayed 2 nights in Jan 2026

8/10 Good

Michael

Stayed 5 nights in Jan 2026

10/10 Excellent

Bashar

Stayed 5 nights in Jan 2026

8/10 Good

Kalsang

Stayed 5 nights in Jan 2026

10/10 Excellent

Camilo

Stayed 2 nights in Jan 2026

10/10 Excellent

Larry, Keller

Stayed 14 nights in Dec 2025

8/10 Good

Upasana

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and excellent for family of 5. Updated rooms and easy access to restaurants. Beach is 1 mile walk or golf card ride. Coffee bar is awesome! The buffet was not great- no enough options and food was mediocre. Beach party event they had was a lot of fun for the group! Concierge never contacted us. Overall fun time and comfortable!
Stayed 4 nights in Dec 2025

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice chilling place to stay.
Stayed 8 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Nice vibes quiet and good staff
Stayed 2 nights in Dec 2025

4/10 Poor

Yan

Travelled with family
Liked: Property conditions & facilities
Well, the room is big and the resort is beautiful with lots of trees. BUT.... - the food quality is below the average, often seeing the hair in the food, meat was not fully cooked and toast, harsh brown, pancake & waffle was overcooked - NO Front Desk, communicate with staff by using WhatsApp, lack of communication and no immediate attention on certain needs. Even with personal consierge services - Lack of training for the room services team. No replacement or refill for toilet paper, tissue box, shampoo and bodywash even when we indicated the change or refill needed.
Stayed 6 nights in Dec 2025

6/10 Okay

Rob

Stayed 6 nights in Dec 2025

8/10 Good

Judith, Gatesville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Start to finish: check-in was a breeze, loved the wrist door key, crushed that there was NO elevator to top floor (selected for view,) luggage delivery was prompt, could have used some assistance or in-room instruction on what buttons operated what lights, stocked (daily!) mini-bar was great, spacious and well laid out suite, great shower water pressure and temperature control, decent space on bath vanity, handy sink at mini-bar coffee bar and convenient counter space, really good dining options and superb food choices and quality, ample drink locations and choices both within the hotel and beachside, pool amenities clean and children’s area fairly secluded from adult pools, service personnel were all helpful and kind and went out of their way to help, hotel manager was ever present and a joy to talk with. All in all: a great experience at Zel Punta Cana All Suites!
Stayed 5 nights in Dec 2025

10/10 Excellent

Lenin

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Only drawback is that the hotel is not directly on the beach
Stayed 1 night in Dec 2025

10/10 Excellent

Qi

Stayed 7 nights in Dec 2025

6/10 Okay

Lowell

Liked: Cleanliness, property conditions & facilities
Great facilities and people; there were a number of issues that had to be addressed during our stay and there was poor communication about activities and restaurant openings and restrictions
Stayed 4 nights in Dec 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my time at Zel. The property is beautiful and lush. The staff were very friendly. I was there during Christmas and the vibe was very Christmas-y for families with Santas and bands belting out the caroles.
Stayed 2 nights in Dec 2025

10/10 Excellent

XXX Amritpal

Stayed 5 nights in Dec 2025

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful property for sure. We loved the room setup; separate bathroom and toilet. They had a cute sitting room and a separate sleeping area. The food options were diverse, we loved that they included Dominican foods! It being a festive period we were impressed by how they managed everything. We used their beautiful spa and we received excellent services. The manager was making rounds to make sure that everyone was okay. We will be back again!
Stayed 3 nights in Dec 2025

8/10 Good

Natalia

Liked: Property conditions & facilities
This was my first experience at Zel Punta Cana, and overall it was a great stay with many positive highlights. The concierge team was excellent very informative and welcoming. My favorite staff members were Juan Gonzalez and Rafael, who truly stood out with their professionalism and kindness. I’d also like to recognize the woman who delivered room service(Daisy), as well as the bartenders and DJ, who were all great and added to the enjoyable atmosphere. The restaurants were very good, and the service was accommodating and pleasant. However, the food could be improved. I would love to see more variety in the menu, especially for room service, along with better availability. Food temperature should also be maintained warmer when served. The rooms were very nice and comfortable, though the cleaning service could definitely be improved for a better overall experience. Since this is a new hotel in Punta Cana, I believe there is room to elevate the level of service with additional training for some staff members. The one area that really needs attention is beach service. Unfortunately, I constantly had to get up to get my own drinks, as servers were rarely available or visible. Overall, Zel Punta Cana has great potential. With some improvements in food service, housekeeping, staff training, and beach service, this hotel could become an exceptional destination. I would still recommend it and look forward to seeing how it improves over time.
Stayed 3 nights in Dec 2025