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Novotel Queenstown Lakeside

Property class: 4
Family-friendly 4-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Exterior
A lakeside view with a mountain backdrop, a row of buildings, and a park with trees.
A hotel room with a large bed, two bedside lamps, a chair, a small table, and a view of mountains through a sliding glass door.
A hot tub with a wooden bench, set against a backdrop of a mountain landscape.
A buffet with various food items including fruits, meats, cheeses, and vegetables.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

A hotel room with two beds, a desk, a chair, a TV, and a balcony with curtains.

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, and a view of a cityscape through the window.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, a TV, and a kitchenette.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Lakeside

A hotel room with a bed, a TV, a desk, and a window with a view of trees and mountains.

Apartment, 1 Bedroom, Lakeside

  • Partial lake view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair. There is a window with curtains, a framed picture on the wall, and an air conditioning unit.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(70 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Lakeside

A hotel room with a large bed, a desk, a chair, and a view of greenery outside.

Room, 1 King Bed, Lakeside

9.4 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Queenstown

Central Queenstown getaway .With a stay at this Queenstown City Centre hotel, you'll be steps from Williams Cottage and Queenstown Beach. Lake Wakatipu and Queenstown Gardens are also within half a mile (1 km).

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Queenstown Gardens - 2 min walk - 0.2 km
  • Skycity Queenstown Casino - 3 min walk - 0.3 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪Finz - ‬5 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly 4-star hotel with free WiFi
Novotel Queenstown Lakeside offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
voco Queenstown by IHG
Queenstown City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,002 reviews
The price is CA $257
CA $295 total
includes taxes & fees
Aug 30 - Aug 31
voco Queenstown by IHG

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

How close is Novotel Queenstown Lakeside to the airport?

Novotel Queenstown Lakeside is 4.9 mi (13-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of Aug 21, 2026, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on Sept 17, 2026 start from CA $238, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Queenstown Lakeside have an airport shuttle?

Airport shuttle services are not available at Novotel Queenstown Lakeside.

How close is Novotel Queenstown Lakeside to the beach?

This hotel is a short 2-minute walk from Queenstown Beach and 4.4 mi (14-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Novotel Queenstown Lakeside offer free breakfast?

Free breakfast isn’t provided at Novotel Queenstown Lakeside, but buffet breakfast is offered for a fee of NZD 37 for adults and NZD 19.00 for children. It's available on weekdays from 6:00 AM to 10:30 AM and weekends from 6:00 AM to 11:00 AM.

Is there a casino at Novotel Queenstown Lakeside?

No, there is no casino at this hotel, but Skycity Queenstown Casino (4-min walk) and SKYCITY Wharf Casino (6-min walk) are nearby.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at Novotel Queenstown Lakeside?

Free parking is not available at this hotel. Valet parking is available for NZD 50 per night.

Does Novotel Queenstown Lakeside have a pool?

Novotel Queenstown Lakeside does not have a pool.

Does Novotel Queenstown Lakeside have a restaurant?

Yes, there is a restaurant on site.

Does Novotel Queenstown Lakeside have a spa?

There are no spa services available at this hotel.

How close is Novotel Queenstown Lakeside to downtown Queenstown?

Novotel Queenstown Lakeside is 0.2 mi away from Queenstown.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1005 reviews
Rating 8 - Good. 291 out of 1005 reviews
Rating 6 - Okay. 124 out of 1005 reviews
Rating 4 - Poor. 26 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay, perfect!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance to attractions and restaurants and shopping
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and clean hotel rooms.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. And perfect location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the lake, restaurants and cafes. Friendly and approachable staff, clean rooms.
Stayed 12 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Staff very friendly and helpful Hotel very clean
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, good size rooms, comfortable bed, friendly staff, very close to cafes, restaurants and attractions.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, inside and out. Great location right next to the Queenstown beach.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Kyla Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great. Breakfast was great. Valet service was great. Only negative would be the bathrooms are a bit outdated. Otherwise a great stay & we would recommend
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean. Very conveniently located in the heart of town, but also quiet. Staff were very friendly and helpful and were able to store our luggage after checkout. Staff were helpful recommending sights and transport options.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful and close to downtown
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Great room, quality linnen and towels, great service
Stayed 1 night in Jan 2026
Verified review

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay but it was exactly what we needed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Novotel Queenstown Lakeside overall. The room was cared for daily with clean towels(if needed) and bed made. The hotel itself is situated at the edge of the lake by a wonderful botanical garden. The staff was welcoming and helpful. We didn't need to interact with desk help much after check-in. definitely a great recommendation for staying in Queenstown.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

FARIBORZ

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and a very clean place to stay at
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Brian

Clean comfortable and quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

NITEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No 1 staff , very help full anytime ❤️
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

Robyn Maree

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was good. Very old and dated hotel in need of a revamp. Beds were lovely and ideal location. Just needs a renovation. Bathrooms and carpets pretty ordinary
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nik

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and super convenient location
Stayed 1 night in Dec 2025