Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
Great views and dining
Commentaires de Gestion de l’hôtel
17 mars 2024 par Mariana and Johenny , Gestion de l’hôtel
Thank you for taking the time to provide feedback. Warm regards,
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Mariana and Johenny , Gestion de l’hôtel
Thank you for taking the time to provide feedback. We are keen to understand the aspects that did not align with your expectations in order to enhance our services. Your insights are valued.Warm regards,
par un voyageur
Place to stay when in Costa Rica
Publié le 2 mars 2024 sur HotelsAmazing place. We love Johnney, our concierge, as she took care of us like family. The restaurants were great. We cannot wait to be back with the new pool!
Commentaires de Gestion de l’hôtel
3 mars 2024 par Mariana and Johenny, Gestion de l’hôtel
Dear Patricia,Thank you for taking the time to share your kind review. Our team is dedicated to ensuring guest satisfaction, and we take great pleasure in our work. It was a pleasure to have you as our guest, and we eagerly anticipate your return.Warm regards.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Marina was great. Plenty of great food options, specially FDA on the lower lever for breakfast. It’s a 10 minutes walk to town and taxis are always available.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Mariana and Johenny , Gestion de l’hôtel
We are delighted to hear that you thoroughly enjoyed your time with us! Your satisfaction is our priority, and we sincerely hope to welcome you back soon.Warm regards,
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Mariana and Johenny , Gestion de l’hôtel
Dear Kamran,I regret the initial setback we encountered. I understand your disappointment regarding the early check-in policy. Please note that we implement a 100 fee for early check-ins due to the potential loss of accommodating another guest during that time.Unfortunately, your arrival coincided with a period following a building issue a broken pipe that caused villa flooding and door damage.Subsequent to your departure, we hosted two more guests, both without any reported concerns regarding odors or door damage. The villa was fully operational and provided a comfortable stay for them. I am genuinely sorry to learn about your unsatisfactory experience during your stay.In an effort to ameliorate the situation, we extended a 10% refund of your payment, aiming to demonstrate our goodwill. It is regrettable that this gesture did not meet your expectations.While we strive for excellence in our service, occasional challenges may arise. Your feedback is invaluable to us. Nonetheless, it is important to highlight that despite offering a refund, your dissatisfaction prompted a rare low rating for us, impacting our business adversely.We are deeply committed to ensuring our guests leave with positive experiences and cherished memories, yearning to return to our villas. I trust your journey back home was safe, and we genuinely appreciated hosting you and your family during your stay.Warm regards,
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Mariana A., Gestion de l’hôtel
Thank you! Pura Vida
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Me agradó mucho el lugar.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Mariana A., Gestion de l’hôtel
Me alegra saber eso! Fue un placer tenerlo en casa, esperamos que regrese pronto!
par un voyageur
Publié le 17 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2023 par Mariana A., Gestion de l’hôtel
Thank you Ann! It was a pleasure having you and your family in-house. Please come back! Pura Vida.Mariana A.
par un voyageur
Publié le 5 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2023 par Mariana , Gestion de l’hôtel
Thank you for your time!Please visit us again!
par un voyageur
Publié le 17 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2023 par Mariana , Gestion de l’hôtel
Thank you for your review!Please come back!
