Note fondée sur 406 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2018 par Hotel Management, Gestion de l’hôtel
Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip.
Sincerely,
Hotel Management
par un voyageur
Publié le 6 nov. 2023 sur Hotels
Bugs everywhere smelled like smoke. Nasty and run down. Left after 15 minutes. Worst experience ever.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Nick, Thank you for reviewing your recent visit; we value your comments. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Moreover, we are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing your concern to our attention so we can address it immediately. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 19 oct. 2023 sur Expedia
No vuelvo
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing us and sharing a review of your stay. We appreciate your past stay with us and understand that travel choices vary. We value your feedback and hope you'll consider returning to experience any improvements we make. Your satisfaction is important to us, and we'd love the opportunity to serve you again. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 7 oct. 2023 sur Hotels
Clean basic accomodations at a good rste.
Staff was great.
Commentaires de Gestion de l’hôtel
8 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Elizabeth, We're delighted you enjoyed your stay with us and found our accommodations clean and comfortable. Our team takes pride in providing excellent service to our guests. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future!Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Good neighborhood. Sticky & wet room, walls, floor, bed. No real personnel, breakfast not offered as advertised, no help with TV remote that was not what screen described. Will never stay in one of this chain’s places. Was quiet but really one of worst places we’ve ever stayed as world travelers in our 80’s.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Hotel Management , Gestion de l’hôtel
Dear Charles, Thank you for staying with us. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Excelente
par un voyageur
Publié le 30 sept. 2023 sur Expedia
par un voyageur
Publié le 29 sept. 2023 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
30 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear Yender, Thank you for choosing Extended Stay America. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.SincerelyHotel Management
par un voyageur
Horrible experience
Publié le 26 juill. 2023 sur HotelsI was highly upset. I sat on my bed and started itching really bad. I pulled back the covers, and my blanket was covered in dog hair. I’m allergic to pet dander, so I have to end up giving myself a shot. I go to the office to let them know, and the female staff is sitting down in the lobby with two of the hotel guests getting her hair done, cursing and being loud. Staff never acknowledged me standing there. The hotel guest the staff was sitting with, asked “ Do you need something.” I reply yes the person that works here. Staff gets up comes behind the desk. I tell her about my blankets being covered in dog hair, and I was having an allergic reaction. She says “ So what you want me to do?” “ Do you want to check out or something?” This was the worst experiences I’ve ever had in my life. Staff is ghetto, rude, and disrespectful. I will never return to this location. Dog hair was on my shirt.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Hotel Management, Gestion de l’hôtel
Dear Guest, Please accept our apologies for anything other than a completely satisfying stay. We work hard to provide the best and cleanest suite for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. Moreover, we are sorry that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management
par un voyageur
Awful. Don't stay here.
Publié le 24 juill. 2023 sur HotelsWe were supposed to have a suite. They said their suites weren't available and the system shouldn't have let us book it. They comped us a room next door to each other. That's where the good part ends. The key to one of the rooms would stop working and we'd have to go back to the front desk which wasn't open past 8 to get it registered again. It took ten minutes for someone to come to the door after going through a phone tree. There were bugs in the sink and bathtub. The stove was ancient and dirty. The stove of the fridge was filthy. Missing a lampshade on the floor lamp. Both exit doors were missing door sweeps so you could see straight outside! We ended up putting a towel down to try to keep more bugs from getting inside.
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
