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MainStay Suites Raleigh - Cary

2.5 star property
Hotel near Crossroads Plaza in Cary

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Photo gallery for MainStay Suites Raleigh - Cary

Reception
Business centre
Property amenity
Breakfast area
Full-size fridge, microwave, stovetop, dishwasher

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
1020 Buck Jones Rd, Cary, NC, 27606
  • Place, North Carolina State Fairgrounds
    ‪4 min drive‬
  • Place, Carter-Finley Stadium
    ‪5 min drive‬
  • Place, Lenovo Center
    ‪5 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cary

In shopping district.You'll find Crossroads Plaza and Cary Towne Center within 2 miles (3 km) of this hotel. Lake Johnson and North Carolina State Fairgrounds are also within 3 miles (5 km).

What's nearby

  • WakeMed Soccer Park - 2 min drive - 2.0 km
  • Cary Towne Center - 3 min drive - 4.0 km
  • North Carolina State Fairgrounds - 4 min drive - 3.7 km
  • Carter-Finley Stadium - 5 min drive - 6.9 km
  • Lenovo Center - 5 min drive - 7.6 km

Getting around

  • Cary Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 14 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Chick-fil-A - ‬17 min walk
  • ‪Taco-Addicts - ‬3 min drive
  • ‪Olive Garden - ‬16 min walk

About this property

MainStay Suites Raleigh - Cary

Hotel near Crossroads Plaza in Cary
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Similar properties

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Red Roof Inn Raleigh Southwest - Cary
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
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CA $110 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

Reviews

MainStay Suites Raleigh - Cary Reviews

6.8

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 273 out of 1005 reviews
Rating 8 - Good. 267 out of 1005 reviews
Rating 6 - Okay. 172 out of 1005 reviews
Rating 4 - Poor. 146 out of 1005 reviews
Rating 2 - Terrible. 147 out of 1005 reviews

Reviews

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and priced right.
Stayed 2 nights in Aug 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
It was well priced and convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter, myself and some friends were in town for a concert and check in was really quick and nice
Stayed 1 night in Jul 2025

4/10 Poor

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
I’ve worked in hospitality for the last 20 yrs. I received a 2 hour early check in for booking with Expedia. When we walked in at 1:00 pm the lobby smelled like a dirty bathroom and there was no one at the front desk. There was a sign saying the desk attendant was away assisting other guests. It took 3 minutes for her to come out. Check in is not until 3 so this is understandable. She had an inconvenienced attitude when asking what we needed. I said, I have a reservation and gave my name. She said check in wasn’t until 3:00 and I said I get an early one as an added amenity and had my phone open to the reservation details. She said something to the effect of “let me see your phone”’ so I showed her. She said oh yeah or something like that. The rest of check in was okay. We were given a first floor room at the end of the hall. There was an outside entrance with a door that slammed loudly, very often. The location was convenient but the noise was unfortunate and disturbing. This could have been the only room ready at our check in or it could have been retaliatory. The room had a off putting smell, like stale deodorizer, dark and drab with stained carpet and very “run down”. The bathroom floor and tub were dirty with hair and debris. The toilet was stained and there was no trash can. The queen bed was small, more like a full size mattress and the pillows were very small. The guest wifi never came up when searching for available networks, nor was the address written anywhere.
Stayed 1 night in Jul 2025

8/10 Good

Ivan

Stayed 1 night in Jul 2025

4/10 Poor

CJ

Travelled with group
Liked: Staff & service
The hotel was affordable for how quickly I needed to book. However the bathtub and the sink in our bathroom clogged up really bad. The sink was a bit faster to drain, but the bathtub drained so slowly it was still full by the time we had to check out. We had also seen a few roaches, and I ended up killing one that was in the bathroom. I did tell the front desk, and they said that they’d report it to the GM, but have not heard anything back yet on that. The staff was nice, just a lil dismissive when I brought up the issues, which I know they’re probably tired of hearing the same complaints over and over, and from reading the other reviews, I know now I am not the only one to face these issues. Luckily I did not stay much longer, we ended up checking out way earlier than planned because the roach problem really turned us off.
roach i had to kill in our room
Stayed 1 night in Jul 2025

10/10 Excellent

Iancarlo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Kimmi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a giant roach in our bed when we woke up! Staff was incredibly kind. But there was a thumb sized roach on me when I woke up.
Stayed 1 night in Jul 2025

4/10 Poor

Brian

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 11 nights in Jun 2025

6/10 Okay

Gerardo

Stayed 3 nights in Jul 2025

2/10 Terrible

Haley

Business traveller, Travelled with group
Disliked: Cleanliness
Upon arrival we could not enter the hotel because the door was locked with no one at the front desk. After finally getting in to our room, there was a gaping hole in the ceiling. I called the front desk and they told me they were already aware of it but still booked that room for us. We also found multiple bugs in the bed, bathroom, and counter-space.
Stayed 1 night in Jul 2025

4/10 Poor

Khaled

Disliked: Cleanliness, property conditions & facilities
The place is not clean. Carpets in the corridors are dirty and smell awful. The floor of the kitchen area and bathroom in the room we stayed in was sticky with bad smell. No room service and we had to clean them ourselves. The fridge in the room was noisy.
Stayed 8 nights in Jun 2025

4/10 Poor

Cory

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They never came and changed the towels. The time i was there for smh.... And don't like things like that.
Stayed 5 nights in May 2025

6/10 Okay

SRIHARI

Travelled with family
While the working staff were helpful, it was difficult to overlook the multiple amenities that were not working/very difficult to use. When we got to the room, we noticed we were missing soap, shampoo, and towels. The lock on the front door was not working, and the microwave would continuously beep throughout the night. It did the job for a short stay, but the quality of the room was subpar.
Stayed 7 nights in Jun 2025

4/10 Poor

Jeffery

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Stayed 2 nights in Jun 2025

10/10 Excellent

Yazmin, Gardena

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Sonte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing good but the staff
Stayed 1 night in Jun 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Jun 2025

2/10 Terrible

Lindrix

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival check in was probably the only thing good out of this whole stay. Got into the hotel/ motel was filthy in hallways, floors etc. Getting into the room One bed was covered in long and short pieces of hair, I completely stripped bed and got clean sheets from downstairs. Bathroom floor seemed like it hadn’t been cleaned in months and the kitchen floor either. Had to make a quick run to dollar tree to get items to clean room. I would have rather stayed in my car for the days that we were there on business. 2/10
This was how filthy the floors were.
This is how filthy the floors were.
Stayed 4 nights in Jun 2025

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were several fights in the hallways between people and in the lobby with the staff. We were there a total of 4 days. Our bathroom, it smelt horrible of cigarette smoke, we were out of shampoo and had limited towels for the amount of people that were registered for that room. My kids were very skeptical on staying alone in the hotel due to all the fights.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
The door into the hotel, from the parking lot, didn’t latch or lock, so anyone could get in.
Stayed 1 night in Jun 2025

6/10 Okay

Diana

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Staff was very friendly and helpful. The bathroom was not good. The sink very slow draining and hair on the floor, bath mat was stained. The beds were clean and nicely made.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Jun 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025