Note fondée sur 522 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2021 sur Hotels
par un voyageur
Sketchy area, but clean. You get what you pay for.
Publié le 13 mars 2024 sur HotelsI am always leery of hotels with a bulletproof glass booth in a small foyer for check-in. No one ever answered the bell. There were several people hanging out in the foyer. After about 5 minutes, someone exited the lobby and the people in the foyer went in and hung around the small and bereft looking lobby area. I then went in too. Two staff people were chatting and told me to wait for the check-in person, who was using the bathroom for at least another 10 minutes. Room was very basic, but clean.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, but we apologize for the inconvenience and discomfort you experienced during check-in. Your comments about the lobby area and the surrounding environment are concerning, and we take them seriously. We will review your feedback with our team to ensure improvements are made to provide a more efficient and secure check-in process. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
They don’t speak English , the staff was very rude and they steal your property then play like they don’t understand English
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daneesha,We sincerely apologize for the distressing experience you encountered during your stay. The behavior you described is completely unacceptable and does not align with our standards of hospitality. We take such allegations very seriously and will investigate the matter thoroughly. Your comfort and safety are our top priorities, and we deeply regret any inconvenience caused. Please rest assured that appropriate action will be taken to address these issues and prevent similar incidents in the future. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maranda,Thank you for your rating. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that perfect rating from you next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
poor.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nancy,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about what went wrong during your stay so we can address it accordingly. Please feel free to share any specific concerns or issues you encountered. We're committed to ensuring all our guests have a positive experience, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 mars 2024 sur Expedia
Not really good customer service travel with experience language barrier
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Luis,We apologize for any inconvenience caused by the language barrier during your stay. Providing excellent customer service is our priority, and we regret if we fell short of your expectations in this regard. We'll take your feedback into consideration and work on improving communication for guests who may have language differences. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tyler,Thank you for sharing your rating with us. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'd like to know how we can improve to better meet your needs. Please feel free to reach out to us directly with any specific concerns you may have. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Autumn,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there's anything specific that we could improve upon to earn a higher rating next time, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tiago,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we take it seriously. If there are specific areas where we can improve, we would appreciate hearing more details so that we can address them accordingly. We value your input and hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Very good service
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Asmaa,Thank you for your kind words! We're delighted to hear that you received very good service during your stay with us. Providing excellent service is our priority, and we're thrilled that we met your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
