Note fondée sur 528 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Melissa de Red deer
Publié le 25 janv. 2016 sur Hotels
It was alright .
par un voyageur
Publié le 15 janv. 2024 sur Expedia
The front door area was shut due to a busted pipe. Insufficient signage led me to finally find a door to get into a crowded entry that had a small front desk. The room was unkempt and was not a suite as I had booked. Layout was unappealing and white pillow covers were tinged yellow.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Sam, Gestion de l’hôtel
Dear Thomas, Upon your entrance, there was a momentary disruption in service due to a burst pipe that occurred moments before your arrival. I sincerely apologize for any inconvenience caused. We ensured the safety of the guests and the situation at hand before we could print and post signage. I understand that you reserved a kitchenette, and I regret that it fell short of your expectations. I thoroughly investigated your concerns by cross-referencing them with your Expedia booking details and the specific room assigned to you. It's important to note that you booked the room type we assigned you to, and it seems your dissatisfaction stemmed from the room type rather than its condition, compounded by the unfortunate emergency situation.To address your dissatisfaction, a refund was promptly issued since your stay did not materialize. While it's disheartening to hear about your negative experience, I want to assure you that the room was not unkempt, and the pillowcases were not yellow—I personally verified this.We aim to transparently handle concerns, and we appreciate your understanding in this matter.Kind regards,Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Unforseen and unavoidable circumstances
Publié le 15 janv. 2024 sur HotelsThe staff dud the absolute best they could under the sub zero temperatures. With hickey teams staying, it can always be a hastle. And on top of that, the pool was closed, and it was minus 50. They had pipes freeze, dryers freeze, front automatic doors freeze, and they worked through with a smile on their face. They did their best to with all that going on, still ensure we were having a good trip. They even had a main pipe burst right in the front entrance. I felt so bad for the staff and i want to say i give them so much kudos. Hats off to them all.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Sam, Gestion de l’hôtel
Dear Dallas, Thank you sincerely for your patience and understanding during this challenging time. Your supportive words mean a great deal to us. I will ensure to convey your appreciation to our dedicated staff who have been tirelessly managing the leaks and diligently cleaning up the aftermath.We genuinely appreciate your business, and we look forward to welcoming you back when the weather is more favorable. We hope you'll have the opportunity to experience our hotel without the inconvenience of water pouring from the ceiling. Your next visit promises to be a much more enjoyable and comfortable experience.Kind regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 10 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Sam, Gestion de l’hôtel
Dear Alyssa, Thank you for taking the time to rate your stay with us! We are so glad that you had a 10/10 stay!Thank you for your business and we hope to see you again soon!Kind regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par sam, Gestion de l’hôtel
Dear Nancy, Your rating lights up our day! We're grateful for your time in sharing your stay experience. Looking forward to hosting you again soon for more unforgettable moments at our hotel. Until then, wishing you smooth travels and wonderful adventures!Warm regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Sam, Gestion de l’hôtel
Dear Nancy, Your feedback is the fuel that keeps our hospitality engine running! Thank you for sharing your experience with us. We're thrilled to hear you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic stay in the near future. Safe travels until we meet again!Kind regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Evening staff were great. Asked for a late check out and had housekeeping banging and standing at the door a few minutes earlier than they should have. Front desk clerk did not even acknowledge us or say goodbye or thanks for staying…. Pool and slide was fun. Good breakfast.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par sam, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to review your stay at the Comfort Inn& Suites Red Deer. I have taken your comments into consideration and will be monitoring these areas and speaking with our housekeeping staff and front desk staff to ensure they have improved. These are not comments we hear often but I will be sure to share them with the staff so everyone is aware and can work together to prevent other guests from having the same experience. Thank you for your business and I hope you will give us another chance to provide you with superior service.Kind regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 30 déc. 2023 sur Expedia
The hot breakfast is mini! Like mini hashbrowns that take forever to cook and only enough for a few people at a time and mini pancakes that come out 2 at a time but manager won't turn them up to have bigger ones so have to wait 3 times to get enough!
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Sam, Gestion de l’hôtel
Dear Patricia, Thank you for taking the time to review your stay with us. I’m sorry you were unhappy with our complimentary hot breakfast. The pancakes should come out four at a time equaling one large pancake. The children enjoy the mini pancakes but I understand if they only come out two at a time how frustrating that would be. I will check with my breakfast staff to see if the setting was changed as this is the first complaint I’ve heard about the machine. In regards to the hash browns, we generally only put them out when we’re slow as they do take a little longer to cook. We switch up the hot foods daily and try to match fast cooking items with higher occupancy days.Thank you for your valuable feedback. Kind regards, Samantha StairsGeneral ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Clean, quiet, convenient to dining, easy parking, nice pool and hot tub, good breakfast, and friendly staff.
Commentaires de Gestion de l’hôtel
24 déc. 2023 par Sam, Gestion de l’hôtel
Dear Deborah,Thank you so much for taking the time to write a review! We are so happy you enjoyed your stay! Thank you for your business and we hope to see you soon.Kind regards,Samantha Stairs General ManagerComfort Inn & Suites Red Deer
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par sam, Gestion de l’hôtel
Dear Robert, Big thanks for dropping those stars on our online scoreboard! Your review is like a ray of sunshine on a cloudy day. We're pumped you enjoyed your stay and can't wait to roll out the red carpet for your next visit!Kind regards, Samantha Stairs,General ManagerComfort Inn & Suites Red Deer
