Note fondée sur 537 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Hotels
Everything was great!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Clean friendly animal friendly
par un voyageur
Great, convenient,
Publié le 24 févr. 2024 sur HotelsEverything was fine except the $10 parking fee just to park at the hotel. I think that is nuts.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Great
par un voyageur
Publié le 29 nov. 2023 sur Expedia
With so many hotel options, I decided on this one because of previous stays in different cities AND their warm cookie at check in. This Richmond DoubleTree sucks. Now that I have a family and traveling with kids, my lil boy is past the play pen stage but sleeps in a crib at home. I decided to ask for a crib-I placed it in comments and called the next day. The front desk staff was adamant that since Covid there are none. I decided to call back for a manager, was sent to her voicemail and to this day I have not received a return call. Later that day I decided to wait for shift change to request one. Lo and behold, the staff member not only called the same manager I left a vmail for, he also called housekeeping and called back with good news- they’ll have one at check in. Well, husband went to check in while I settled the kids for Thanksgiving at grandma’s 10 mins away. He calls and says there’s no. Crib, front desk said there hasn’t been any since Covid and was curious who said they’ll be a crib. I gave the employees name and was told he doesn’t work there. Now I’m fuming and trying to keep my composure around in laws and my children. We have 2 kids with us and one King size bed-no bueno. He calls back 20 mins to say he was told to check the room for a crib. The crib was in the room. When we got there around 9pm, the bathroom smelled like rotten eggs and the base board was separated from the wall! AND no cookie at check in or check out the next day. Plus a closed kitchen!
par un voyageur
Publié le 15 nov. 2023 sur Expedia
I would like to hear from corporate. My room was very cold and even when setting the thermostat up to 85 the room did not get warm. The telephone did not have a dial tone so I had to use my cell to call the front desk. The TV remote would not allow you to adjust the volume, so the tv coujd not be watch with out being very loud.
par un voyageur
Publié le 14 nov. 2023 sur Hotels
par un voyageur
Hotel Oversold; charged but turned away!
Publié le 13 nov. 2023 sur HotelsWe need a refund; we booked this on website, paid, and when we got to hotel they told us they were all booked and we had no room. . …. And I noticed we were charged twice!!! I had called and I was told that all parties (the hotel and Hotels.com)will see that we didn’t get checked in so we wouldn’t be charged… but not so! Still waiting for this to get resolved.
par un voyageur
Good hotel
Publié le 8 nov. 2023 sur HotelsClean, comfortable accommodations with a good on-site restaurant. Would recommend.
par un voyageur de Lansing
Publié le 29 oct. 2023 sur Expedia
Good
