Note fondée sur 320 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mars 2024 sur Hotels
par un voyageur
Publié le 4 mars 2024 sur Hotels
par un voyageur
Publié le 3 mars 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Perri, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your taking the time to share your thoughts. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Cockroaches
Publié le 25 févr. 2024 sur HotelsFirst off the receptionist was lovely, there was no issue with service. Within an hour of being in our room we found six cockroaches. We asked to be transferred but there were no other rooms so we were given a refund
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Kitchen light didn’t work, sticky dirty floor beside the bed, bugs smushed against the wall. The staff said they didn’t have any available rooms for me to switch and offered me a $20 discount. I couldn’t find anything else somewhere else because other hotels around was booked. I will never go back there
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience regarding the issues you had during your stay. Please accept our apologies for any discomfort this caused. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
par un voyageur
Valentine's Day Not Good
Publié le 18 févr. 2024 sur HotelsWe decided to make our Valentine's day over the weekend instead on the day of because we wear to busy that day. Well when we got there, the first thing we noticed was the oven not working because it was hanging off the hinges and it was unplugged. We were going to cook. The fire alarm was in the drawer. We called down to the office and they said that a repair man would be up to fix the oven. We waited. And waited. I don't know if the oven has been fixed yet or not. Because my honey connected the owner of the hotel and we got moved, to a better room. I am sorry but we didn't get any pics, it was our Valentine's Day.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Heather, Thank you for your review. We are sorry to hear about the concerns in your room. Your feedback is invaluable in helping us improve. We will work with our concerned team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
par un voyageur
Publié le 29 janv. 2024 sur Hotels
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Checked in went into second building and the entire space smelled like smoke. Daughter felt super uncomfortable so we cancelled our stay.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear Erica, We appreciate you sharing your experience. It's vital that our guests feel comfortable during their stay. We're sorry to hear about the inconvenience you faced with the smell of smoke. Your feedback is valuable, and we'll use it to address any concerns to enhance our guests' experience. If your plans bring you back to the area, we'd be grateful for another opportunity to provide a more favorable impression. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Average
Commentaires de Gestion de l’hôtel
25 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear James, Thank you for choosing us and sharing your feedback. We appreciate your feedback and are glad your experience was average. We continuously strive to improve our services, and your input is valuable. If there's anything specific you feel we could enhance or if you have suggestions for improvement, please let us know. We hope to welcome you back and provide you with an even better experience in the future. If you have any additional comments or concerns, feel free to share them. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management
par un voyageur
Publié le 12 nov. 2023 sur Hotels
