Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Denis.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Customer Service, Gestion de l’hôtel
Thank you for this lovely rating, Marie-Pier!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Richmond Arboretum. We'd like to share an even better experience with you soon.
par un voyageur
Publié le 28 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback, Daniel.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
par un voyageur
Publié le 4 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2023 par Customer Service, Gestion de l’hôtel
Thanks, Cindy! It's outstanding your time at Hyatt Place Richmond Arboretum was fantastic. We can't wait until your next visit!
par un voyageur
Publié le 24 oct. 2022 sur Expedia
Installation très propre, seul bémol, peu de places assises pour le déjeuner.
Commentaires de Gestion de l’hôtel
26 oct. 2022 par Customer Service, Gestion de l’hôtel
Merci pour la belle note, Marie-Bernard!Nous sommes ravis que vous ayez passé un agréable séjour chez nous et que vous ayez apprécié la propreté de nos logements. C'est dommage que vous ayez eu de tels défis avec notre salle à manger. Nous sommes déçus de ne pas avoir pu répondre à vos besoins et résoudre le problème. Nous nous tenons à une norme plus élevée. Nous répondrons à votre préoccupation avec notre équipe de direction à l'avenir.Nous visons l'excellence, nous sommes donc impatients de partager une expérience encore meilleure avec vous bientôt !
par un voyageur
Publié le 4 mars 2024 sur Hotels
My stay was good had to walk an fine the ice machine which I was on the 6th floor an had to walk to go to the 3rd floor was crazy!!! Never had to Pay to park my car in a Hotel parking lot $9 really..Hair was in the shower had to clean it .. that’s why I bring my own. Cleaning Supplies
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Service, Gestion de l’hôtel
Natasha, we appreciate your feedback. It's good to hear you had a satisfactory stay, but regret that a few aspects didn't meet your expectations. Issues such as locating the ice machine and the parking charges can certainly be unexpected. We're sorry you had to deal with the unpleasantness in the bathroom and we assure you that cleanliness is our top priority. Customer feedback is invaluable to us, and we'll certainly use this to improve the experience for our future guests. Thank you.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Amalia.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Hard to get parking spots
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Edna, while we're glad to know that your overall visit was satisfactory, we understand that parking was a challenge during your stay. We strive to make every aspect of our guests' experience seamless, and we'll certainly look into ways of improving our parking situation. We hope this won't deter you from choosing Hyatt Place Richmond Arboretum for your future stays. It's always a pleasure to serve you.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Tansaria, thank you for choosing to stay at Hyatt Place Richmond Arboretum. We're thrilled to see that your visit aligned with our commitment to excellence. We would be glad to serve you again in the future!
par un voyageur
Hot Mess... Literally
Publié le 3 mars 2024 sur HotelsCheck in was weird. The young man at the counter spoke in a very low voice and mumbled a LOT! It was very difficult to understand him. Parking fee is $9 per day, which is crazy for the location. Breakfast was horrible! Starts at 6:30am, but the hot food wasnt set out til 7:30. The set up looked trashy. I'm assuming you were understaffed, because everything was out. We chose not to eat because it looked like an unsanitary, disorganized mess. So we just wanted some coffee. There was less than 1/4 cup between the TWO urns. Only decaf available. We went to McDonald's. The room was comfortable and clean. The low score for cleanliness was based on the breakfast set up. And the young man working the front desk, brought "fresh" silverware to the breakfast area, pressed against his jacket. Very unsanitary.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Khasha, thank you for sharing your experience. It appears there were some aspects of your stay that fell short of your expectations, particularly regarding the communication during check-in and the breakfast service. We strive to provide top-notch service, and have remarked on the importance of clear articulation and proper hygiene to our team members. We regret any inconvenience caused by the parking fee, which is standard for our locale. We're glad to hear, however, that you found the room comfortable and clean. We aim to improve in the areas you highlighted for a superior experience next time.
