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Extended Stay America Suites Rochester Henrietta

2.5 star property
Rochester guestrooms with kitchens

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Photo gallery for Extended Stay America Suites Rochester Henrietta

Studio, 2 Double Beds, Non Smoking
Studio, 2 Double Beds, Non Smoking
Lobby
Studio, 1 Queen Bed, Non Smoking
Free daily on-the-go breakfast

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
700 Commons Way, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About the area

Rochester

Near the airport.Within 3 miles (5 km) of this Rochester hotel, you'll find Monroe Community College and Fair and Expo Center. Marketplace Mall and Veterans Memorial Park are also within 3 miles (5 km).

What's nearby

  • Tim Hortons Iceplex - 1 min drive - 1.8 km
  • Marketplace Mall - 2 min drive - 2.6 km
  • University of Rochester - 6 min drive - 6.8 km
  • Strong Memorial Hospital - 6 min drive - 6.8 km
  • Rochester Institute of Technology - 8 min drive - 8.7 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 10 min drive

Restaurants

  • ‪Shake Shack - ‬2 min drive
  • ‪Tully's Good Times - ‬4 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Dairy Queen - ‬13 min walk
  • ‪McDonald's - ‬17 min walk

About this property

Extended Stay America Suites Rochester Henrietta

Rochester guestrooms with kitchens
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Rochester Henrietta also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Rochester hotel is smoke free.

  • 127 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site
Extended Stay America Suites Rochester Henrietta offers 127 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Extended Stay America Henrietta
Extended Stay America Henrietta Hotel
Extended Stay America Henrietta Hotel Rochester
Extended Stay America Henrietta Rochester
Extended Stay America Rochester Henrietta
Extended Stay America Rochester Henrietta Aparthotel
Extended Stay America Henrietta Aparthotel
Extended Stay America Rochester Henrietta
Extended Stay America Henrietta
Hotel Extended Stay America - Rochester - Henrietta Rochester
Rochester Extended Stay America - Rochester - Henrietta Hotel
Hotel Extended Stay America - Rochester - Henrietta
Extended Stay America - Rochester - Henrietta Rochester
Extended Stay America Rochester Henrietta Hotel
Extended Stay America Henrietta Hotel
Extended Stay America Rochester Henrietta
Extended Stay America Suites Rochester Henrietta Hotel
Extended Stay America Suites Rochester Henrietta Rochester
Extended Stay America Suites Rochester Henrietta Hotel Rochester

Extended Stay America Suites Rochester Henrietta Reviews

Reviews

6.2
Rating 10 - Excellent. 198 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 132 out of 1000 reviews
Rating 2 - Terrible. 241 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night
Stayed 2 nights in May 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay

It was a pleasant stay! The front desk staff were always so kind. Thank you again.
Stayed 2 nights in May 2025

10/10 Excellent

Teddy

Stayed 2 nights in May 2025

6/10 Okay

Otto

Liked: Property conditions & facilities
Pricing, great location to the interstate. Breakfast is a grab and go, simple needs
Stayed 1 night in May 2025

6/10 Okay

Philip

Disliked: Cleanliness, amenities
It was ok
Stayed 1 night in May 2025

2/10 Terrible

Marlice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel EVER!

This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!
Stayed 2 nights in Apr 2025

2/10 Terrible

Genevieve

Disliked: Cleanliness, property conditions & facilities
I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.
Stayed 4 nights in May 2025

2/10 Terrible

ED

Disliked: Cleanliness, staff & service, property conditions & facilities
It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a "to go bag" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.
Stayed 1 night in May 2025

2/10 Terrible

ED

Disliked: Cleanliness, property conditions & facilities
We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.
Stayed 2 nights in May 2025

4/10 Poor

Noraida, Philadelphia

Disliked: Staff & service, amenities, property conditions & facilities
Great location, clean but outdated hotel.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Worst hotel I’ve stayed at in years

I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out, so we had to dry our hair in the so-called kitchen. The beds were so bad that I had trouble sleeping the whole time we were there. And the breakfast was nothing but a small coffee cart that had 1 container for hot water, 1 for coffee, a few packets of oatmeal, and a few cereal bars. The whole thing fit on a 1-yard long counter. I don’t recommend it to anyone. Not worth the price at all.
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not awful, but not great

A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

NOPE No way

Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.
Stayed 1 night in May 2025

8/10 Good

Debbie

Business traveller
Liked: Cleanliness, staff & service
TV was not working when I checked in. Room needed a refresh.
Stayed 1 night in May 2025

10/10 Excellent

felipe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Erik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed for 1 night room smelled there was also no shampoo
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
If you’ve ever stayed at an Extended Stay American, then you’re aware of the deal. It’s a mix of longer term residents and travelers, that inherently brings a certain atmosphere. It’s not luxury, it’s not quiet, and the breakfast is not robust. However, the staff is friendly, the rooms are generally clean (if not very worn in), and for the price, it’s hard to expect much more. I wouldn’t choose it for a family vacation or a romantic getaway, but for a night or two passing through, it’s worth a look.
Stayed 1 night in Apr 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Bernard

Liked: Cleanliness
Disliked: Property conditions & facilities

Short term/good stay

Staff was friendly Room was clean and tidy. Minor maintenance would help with review. Overall good stay for decent fee
Stayed 1 night in Apr 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Kevin

Stayed 1 night in Apr 2025

8/10 Good

Jennifer L

Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2025

6/10 Okay

Jamie

It was okay.
Stayed 1 night in Mar 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly

Stayed 1 night in Mar 2025