Ratings based on 909 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
Clean stay for night visit
Comment from Hotel Management
Feb. 27, 2024 by Hotel Management , Hotel Management
Dear Anna, We're delighted to hear you had a clean stay at Extended Stay America! Providing a comfortable and tidy environment for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Feb. 25, 2024 on Expedia
This property claimed to have WIFI for each room but my room failed to connect unless in the hallway. They had me call a support line which after 2o minuted still no internet. This is a extended stay Hotel where I intended to be able to work remotely. They offer a free "breakfast" which is just Coffee and some packaged take away items. The walls are paper thin and my room smelled like rotten food.
Comment from Hotel Management
Feb. 26, 2024 by Hotel Management , Hotel Management
Dear Brittany, Thank you for choosing us for your recent visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
by A traveller
Posted Feb. 24, 2024 on Expedia
Had a full kitchen and ppl living there full time kind of odd but who am I to judge ?
Comment from Hotel Management
Feb. 25, 2024 by Hotel Management, Hotel Management
Dear Tonia, Thank you for sharing your observations. We appreciate your understanding of the diverse guest arrangements in extended stay accommodations. Our goal is to provide a comfortable and inclusive environment for all guests, whether short-term or long-term. Your comfort is important, and we look forward to hosting you again for any future travels.Sincerely,Hotel Management
by A traveller
Posted Feb. 17, 2024 on Expedia
The hotel is filthy. It looks like no one has ever vacuumed the hallways. My room smelled a little off, like too much air freshener, looked clean enough, but I found some used and discarded contacts on the bathroom floor, so I don't think the rooms are actually cleaned. The third night I spent here there was someone smoking so much weed on the third floor (for reference, I was on the second floor) that the smell was coming into my room from under the door and it set off the fire alarms and we all had to be evacuated until the fire department could come turn it off. Every time I had to ask something at the front desk no one was there and I had to wait a minimum of 5 minutes for someone to arrive to help me. I knew with the price that it wasn't going to be a fancy place, but this is just not even worth what I paid. Never. Again.
Comment from Hotel Management
Feb. 17, 2024 by Hotel Management, Hotel Management
Dear Emily, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Further, we regret the discomfort caused by the fire alarm and the smoke smell. Allow us to investigate this further so that it is not repeated. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 14, 2024 on Expedia
by A traveller
Posted Feb. 13, 2024 on Expedia
I haven't even checked in they said my reservation was cancelled for non payment when I selected to pay at property
Comment from Hotel Management
Feb. 14, 2024 by Hotel Management , Hotel Management
Dear Sterling, Thank you for sharing your concerns. We are deeply sorry for the issue you had with your reservation and how it was handled. We appreciate you bringing this to our attention and your patience with us. We will review your comments with our team. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
by A traveller
Posted Feb. 13, 2024 on Hotels
by A traveller
Posted Feb. 13, 2024 on Hotels
I ended up not getting my rental car until almost midnight. I called the hotel ahead of time to make sure I would still be able to check in. The front desk receptionist said no problem. I got to the hotel, and she said she was processing paperwork. Therefore she was unable to check me in. She said 15- 20 minutes. I ran back to my rental car in the pouring rain. 20 mintues later I went back in. 20 more minutes. This continued until after 2 am. I slept in my rental car for my time than I was at the hotel. My room smelled like cigarette smoke and my windows were completely open upon entry. It was pouring rain so the window area was damp. 0 stars. Would absolutely NOT recommend. Frustrated I paid for this stay. Hope you all find someone where the staff actually cares.
Comment from Hotel Management
Feb. 14, 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
