Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bad
Publié le 19 sept. 2015 sur Hotelsthe first room that was when we arrived terribly feels vomit .. and these are not just words and a flood, I called reception and they wonder if this does not bother me to keep this room. . I replied that at $ 100 a night I would still like to have a decent room .. they give me a second room or the cleaning has not been done yet .. I call, they tell me that it sends someone, I expect .. .. nobody comes. I returned to reception Upset and tell me the linen are in the washing machine and that I would have il later in the evening, After at the reception they gave me the sheets in a bag. it has me to make the bed.. Never seen a service like this.. Room dirty and bad smell .. Ac and réfrigérator doesn't work ...
par un voyageur
Publié le 20 mars 2024 sur Hotels
The staff was very friendly and helpful. The grounds where very well maintained and considering that seems to be most of the population staying at the hotel are long term homeless families, all things taken into consideration, it is still ran as a very nice, family oriented, business, with very helpful and considerate, and understanding staff. Ty , I will recommend to family/friends for future stay❤️
Commentaires de Gestion de l’hôtel
21 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Robin,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 8/10 score following your stay. I am happy to read to read that you found the staff to be nice and helpful. We are happy to also read that you found the hotel grounds to be well maintained. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 18 mars 2024 sur Expedia
Garbage was over full. It’s smelled, elevators smelled like cigarettes and it was unsafe to touch. We didn’t feel safe to touch anything at this property. Trash all over the place. Door handles broken to go up and down stairs. I felt very uncomfortable and felt unsafe for me and my family while we were there for a gymnastic competition. The room had cockroaches. No soap, stove and refrigerator is very old and in bad condition, I was overall not happy. I had a lot of concerns with this place after I got my room and just seen what type of people that was there. It looked like a drug rehab then a place to feel safe to sleep for one night. We didn’t sleep under the blankets we slept on top of them. The outlets to charge your phones didn’t work. This is a very trashy place. Not happy about it at all. It was not worth what I spent a night. Everything Expedia had said about this place feels very deceiving and was totally the opposite from what the property looked like overall.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Jaime,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. You indicated that the door handles were broken, you have safety concerns, the lack of cleanliness and the pests you described in room and the other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you highlighted. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Katelyn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 16 mars 2024 sur Hotels
Friendly staff. Had a problem with the TV and the had to change my room after complaining multiple times. My second room The lock didn't work. Front desk worker had to override it so we got our room but almost didn't.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Kelly,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. I am happy to read that you found the staff to be friendly. We apologize for any inconvenience you experienced by the television that was not working as well as the door lock that didn't work. Your feedback is valuable, and we take it seriously and we appreciate your understanding. I will share your feedback with the rest of the team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Ma Gracia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 14 mars 2024 sur Expedia
The "specials" got me cause my kid & I are facing homelessness. Kitchen we need! But roaches in the rooms & phone? (Couldn't sleep thinking something could be crawling on me)
drug addicts doing transactions in the stairs, fights, loud cars late filthy stinky stairs where garbage is kept, mold..ya gross & should be refunded. Regional manager never called me back.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Stephanie,We are sorry to hear your recent experience at the HomeTowne Studios Rancho Cordova did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur de Los Angeles
Publié le 13 mars 2024 sur Expedia
Everything was ok except for the family that was staying next to me they were extremely noisy.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear Wendy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RANCHO CORDOVA. I was happy your stay was ok. However, you indicated that the guests next door were extremely noisy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Expedia
This please is not for family, All I smell is smoke and weed. Place looks like very sad and bad .
Horrible please to stay .stay away
Commentaires de Gestion de l’hôtel
11 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Zubair,We are sorry to hear your recent experience at the HomeTowne Studios Rancho Cordova did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 mars 2024 sur Expedia
This is not a safe place for families. To many people on drugs around the area. The are no shampoo or hand wash in the rooms. It smells like weed outside. Too many people walking around all night long. Please do not stay here.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear Reyna,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Rancho Cordova did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.With thanks,GabrielleRed Roof ManagementRediResponse Specialist
