Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good hotel!
Publié le 8 mars 2024 sur HotelsVery good breakfast! Warm and great staffs! Clean room!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Tina, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Nice 👍
Commentaires de Gestion de l’hôtel
12 mars 2024 par Tina, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.
par un voyageur
unhappy customer
Publié le 1 mars 2024 sur Hotelshotel room looked old and had a stale smell in the room, refrigerator had loads of dust on the top, and the wash cloths were dirty. not a good stay at all!!!!!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tina, Gestion de l’hôtel
Mr. Lamar,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. It has been shared with our housekeeping and engineer leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Again, my sincerest apologies.
par un voyageur de Chico
Publié le 1 mars 2024 sur Expedia
I requested every other day for them to clean and that did not happen. Is why I did not rate a 5. They were friendly and breakfast they had many choices. The staff was great.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tina, Gestion de l’hôtel
Dear Ms. Nancy,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have a short staff due to illness and we can't provide a daily service. Please accept my sincerest apologies.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Desperately needs updating and maintenance. Lampshades were permanently warped, the light in the bathroom shower over the tub was loose and about to fall out. The tv base was so crooked I had to use a small bowl from the kitchen to prop it up so the picture would be straight. Bed was very comforting and bedding was very nice. The chair and couch were very small like teenager furniture and not comfortable at all. The staff was the best part of my stay. They were very welcoming. Parking was a challenge. Not enough room to easily maneuver my large suv in and out.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Tina, Gestion de l’hôtel
Dear Ms. Diane,We recognize your time is valuable and appreciate the feedback you have provided. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It was very quiet. The room was nice. Needed a little upkeep. Beds were good
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tina, Gestion de l’hôtel
Hi Joy,On behalf of the entire hotel team, thank you for sharing your recent experience.It is always encouraging to hear positive feedback, particularly from those who matter most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered.Once again, I appreciate you taking the time to share your experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The property is very run down. The rooms were clean, but the mattresses were terrible--I was sleeping on a slope all night trying not to roll into my husband. We had to move the couch to make room to pull out the sofa bed and the mattress was very thin and stained. We chose this room for the sleeper sofa and it was unusable because it was so thin and uncomfortable--even for kids.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tina, Gestion de l’hôtel
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I'll inform the engineering and housekeeping departments about the condition of this room. We'll make sure the necessary guidelines are in place and reviewed to prevent the issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Tina, Gestion de l’hôtel
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we can improve our service.I will share this with our team members.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Tina, Gestion de l’hôtel
Thank you for staying with us. WE look forward on your next trip.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
nice and clean hotel, big and spacious room, well equipped. Restaurants and stores in the surrounding area. A little bit old, but well preserved. Fantastic breakfast
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Tina, Gestion de l’hôtel
Thank you for taking the time to share your recent experience with us. We hope to see you again soon.
