Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2024
It was fine for an average hotel. The room was sufficiently clean. The lighting in the hallways and the rooms themselves is terrible: bright white bulbs everywhere that are tiresome to the eye. The lighting is also not adequately dispersed in the hallways which leaves a lot of dark spots. This, combined with the local transient population outside, take away from the feeling of safety.
Overall not a terrible stay in a pinch but probably not a first choice if you can afford something better.
Commentaires de Gestion de l’hôtel
23 mai 2024 par General Manager, Gestion de l’hôtel
Dear Alan,Thank you for taking a moment to provide your review. While we are pleased to hear the room's cleanliness met your expectations, we regret that the lighting issues impacted your stay. Your comments are valuable to us, and we appreciate your insights as we strive to improve the overall guest experience. Our team looks forward to welcoming you back in the future to change your perceptions. Sincerely,General Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
No complaints
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Dear Scott,Thanks for your excellent rating of La Quinta by Wyndham Salem OR, and we hope you'll return!
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par SRL, Gestion de l’hôtel
We humbly thank you for this survey marks. We endeavor to continue our high standards to meet our guests needs and expectations.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 avr. 2024 par SRL, Gestion de l’hôtel
Thank you for your response. We like to see our guests have had a pleasant stay.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Good room for the price. Noisy heater, broken chair, and nonfunctional refrigerator were negative factors. Decent free breakfast.
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Dear Dan,Thank you for staying with us and taking the time to share your thoughts. We're glad our affordable rates and included breakfast added to your experience. However, we apologize for any concerns about noise and for any issues with the in-room amenities. We'll keep your comments in mind, and we hope to see you again the next time you're in town.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Room was clean beds where nice and breakfast was great
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Laura,Exceptional is a word we love to hear! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations and delicious breakfast offerings hit the mark for you. Thank you for your kind words, and we hope you return soon!
par un voyageur
Accuses Customers without Evidence or Cause
Publié le 26 févr. 2024 sur HotelsThe room was tight, the carpet was pulling away from the floor seam, lots of rusty metal in the bathroom, the parking availability was horrendous. The worst part of it all was that the front desk called our room and told me that someone had complained about our dogs saying that they were whining. I asked them what time it reportedly happened and they couldn’t tell me. I told them I had been with them and didn’t know what they were talking about. The girl then said “you need to be with your dogs”. Pet friendly??? Hell no!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Matt,Thank you for your review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you enjoyed your time in Salem.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
I did not stay at the property! When my flight arrived I was told the hotel was overbooked so I had to find another place to stay. Very frustrating! I was there for my nephew’s memorial service and this certainly did not improve my mood.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Pamela,Thank you for taking the time to share your thoughts with us. We are sorry for any inconvenience during your journey. We will speak with our team to help us prevent a similar situation from reoccurring. Please be well, and we wish you all the best.
par un voyageur
Don’t stay here
Publié le 24 févr. 2024 sur HotelsThis hotel is dingy and run down. The pillows are as hard as a rock. The walls are paper thin and you can hear every door open and close in the entire hallway.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Scott,It's important for us to provide a comfortable and quiet environment for our guests, and we are disappointed your stay fell short of our standards. We'll take your feedback into consideration as we work on improvements. Thank you for letting us know.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Hotel is run down, it smelled musty & old. The people next to us had their TV blaring ALL, and we had to switch rooms in the middle of the night to allow my 14 year old some sleep before her 3 day volleyball tournament. The room we got moved into smelled of musty & damp. I had to open the window to allow fresh air to help clear the smell. Probably the worse stay ever.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Patty,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. What you described is not typical of our standards, and we will be sure to share your feedback with our team for improvement. Please visit us again so we can show you a much more improved experience.
