Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2019 sur Expedia
This property is closed. They took our reservation via Expedia but when we showed up we found it under construction. Added stress to an otherwise wonderful trip to Trinidad.
par un voyageur
Poor service and dodgy management
Publié le 13 févr. 2019 sur HotelsStay away from this hotel. They did not honor a reservation that had to be changed due to theno ky road leading to the hotel being flooded and impassable
Commentaires de Gestion de l’hôtel
19 févr. 2019 par Marketing Department, Gestion de l’hôtel
Dear Guest,
Thank you for your review.
Kindly email all supporting documents to support your claim and we will contact you to have the issue resolved.
par un voyageur
Publié le 11 févr. 2019 sur Expedia
Salybia is a great get away, I really enjoyed my time there, we were looking for somewhere to get away, and escape from the work and stress. It definitely served that purpose.
The drive there is nice and relaxing, the place is semi under renovation when we were there, but it not take away from our enjoyment.
The kids loved the pool and I must say the chef is quite good as well.
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Marketing Department, Gestion de l’hôtel
Dear Guest,
Thank you for visiting Salybia Nature Resort & Spa.
We appreciate your review and do hope you will visit again.
Thank you
Marketing
Thank you
par un voyageur de Trinidad
Publié le 19 juin 2018 sur Expedia
Scenic hotel/resort on a quiet beach with a nice river nearby as well, its actually walking distance! Air-condition could use a replacement, breakfast was ample and tasty.
Commentaires de Gestion de l’hôtel
21 juin 2018 par Salybia Nature Resort & Spa, Gestion de l’hôtel
Dear Guest,
Thank you for your feedback and we do hope you come again.
par un voyageur
Not worth the price
Publié le 12 juin 2018 sur HotelsWay overpriced for the quality of this hotel. Rooms are badly in need of improvements. Walls are dirty, paint is chipping, bathroom is grungy. Linens were decent. Staff is friendly enough but information seemed to get lost whenever I tried to make arrangements. Food was divine but you are limited to only the restaurant on the premises, which is full of local Trinidadian families only. No bars or restaurants outside the premises to enjoy. Beach cannot be swam in. Pool has cheap plastic lounge chairs with no padding. Grounds and views are lovely but that's about all the redeeming qualities this place has to offer.
Commentaires de Gestion de l’hôtel
25 juin 2018 par Salybia Nature Resort & Spa, Gestion de l’hôtel
Dear Guest,
Thank you for your review .
Please note Management is currently working to improve all aspects of your review. We do hope you come again.
par un voyageur de Trinidad
Publié le 14 mai 2018 sur Expedia
The hotel has good infrastructure but seems poorly run...a few minor improvements would have made a big difference.
It's a cash only establishment - something that guests should be informed of prior to arrival. I was not.
Bottled water should, if not provided, be available for sale. The tap water was visibly cloudy the entire weekend.
Food is not available after 10pm from the restaurant nor in the entire village. The front desk advised the closest available food for purchase is an hour away in Sangre Grande. Perhaps inform guests of this on your page so they can be better equipped.
The receptionist i spoke to on the phone did not seem interested in answering my questions and the sounds of her text messages could be heard in the background...a little more professionalism perhaps.
The bar claimed to be open until 10pm...at 5pm on a Saturday (in which all rooms were booked) the bartender packed up the bar and never returned. On the Sunday it was never opened.
The buffet breakfast featured a few dishes (mostly local dishes) and whilst I found it tasty a lot of guests were upset with the lack of options.
My room was in the main building and was acceptable however some of my party had a standard room in the villa that came equipped with 3 cockroaches (at least 3 that were seen 🙁)
Overall the experience was adequate.
Commentaires de Gestion de l’hôtel
10 juill. 2018 par Salybia Nature Resort & Spa, Gestion de l’hôtel
Dear Guest,
Management is working on having the issues resolved.
par un voyageur de UK
Poor value for money
Publié le 27 mars 2018 sur ExpediaOn the positive side, the staff here are delightful,willing and polite. The food is ok and there is a reasonable selection, but not a gourmands delight. The gardens are very pretty and the views and wildlife are what you would expect in the more rural parts of the Caribbean. However, there is nothing ‘De-luxe’ about this hotel ( which is how our rooms were described on booking). The furniture is cheap,old and tatty, we had broken and rusting light fittings etc.There is no hairdryer, room safe or coffee making and there is no hot water in the evening for the shower. You have to give your key to reception if you want the room cleaned. The air-con is efficient and noisy, it runs all night and a plastic notice stuck to the wall instructs you not to change the settings. The pool is ok but the water fall in the photos is not running, the poolside shower room is not pleasant and some of the loungers are broken and the cushions are old and in places torn and grubby. I appreciate this is not the UK and Caribbean standards are different but the pricing of rooms are clearly based on the availability on the island not the quality of the establishment.
Commentaires de Gestion de l’hôtel
5 août 2018 par Marketing Department, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to highlight your findings. We will deal with the issues with urgency and we do apologize for any inconvenience caused.
Kind Regards,
Marissa
Marketing Department
par un voyageur de philly
Publié le 9 févr. 2018 sur Expedia
Pour : The location and breakfast
Contre : Cleaner rooms and better service from the receptionist due to lack of management.
Emplacement : Not much have to drive 45 minutes to Toco.
I waited about 5 minutes to be checked in. The young man was on his phone and refused to acknowledge my presence. The room looked clean but it smell like mold and human waste. There were missing lights bulbs which they explained was on back order so they could not replace them. I paid for two nights stay, but I was informed by housekeeping that I was checked out after my first night and was not entitled to room service.
Commentaires de Gestion de l’hôtel
12 févr. 2018 par Marketing Department, Gestion de l’hôtel
Dear Guest,
On behalf of Salybia Nature Resort and Spa i sincerely apologize for any inconvenience caused during your stay. Management was informed of the issues highlighted and is working diligently to have the issues addressed with urgency.
Kind Regards,
Marissa
Marketing Assistant.
par un voyageur
Publié le 18 janv. 2018 sur Expedia
Contre : Have someone to carry the luggage to the rooms. Replace all fixtures in the rooms. Do a major update in all the rooms.
Emplacement : There is nothing near by for a few miles.
When we checked in there was no one to carry our luggage to our room. There is no elevators and my husband has a knee injury but he had to carry our luggage up two flights of stairs. My husband got electrocuted by the shower head pretty bad. We had to take a bath in the other tub to be safe. After that we checked out of the resort.
Commentaires de Gestion de l’hôtel
23 janv. 2018 par Marketing Department, Gestion de l’hôtel
Dear Guest,
Thank you for highlighting your experience and your review will be forwarded to Management immediately.The comfort of our guests are our #1 priority and we do apologize for any inconvenience experienced.
Our professional staff is always ready and willing to assist with any queries, special request, needs or reports highlight by you our valued guest.
par un voyageur de Canada
Beautiful location
Publié le 11 déc. 2017 sur ExpediaFor the large sum of money that they want to stay here it should be a well kept facility but it was in bad need of many repairs
Commentaires de Gestion de l’hôtel
14 déc. 2017 par Ocean Salybia Nature Resort & Spa., Gestion de l’hôtel
Thank you for highlighting your observation.
Your review will be sent to Management immediately.
