Note fondée sur 1 297 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de McAllen
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
10 mai 2024 par David Tomak, General Manager , Gestion de l’hôtel
Thank you for your rating.
par un voyageur
Publié le 8 avr. 2024
Staff was very helpful and considerate of my needs
Commentaires de Gestion de l’hôtel
17 avr. 2024 par David Tomak, General Manager , Gestion de l’hôtel
Thank you for your feedback! We hope to see you on a future visit.
par un voyageur
Great
Publié le 3 mars 2024 sur HotelsGreat stay
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Thank you for your rating! Country Inn and Suites appreciates you.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Excelente estancia, el wifi es poco eficiente
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Gracias for visita a nuestro hotel!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
AC did not work in our room , communication was very poor seemed like we did not get helped correctly .
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
We are sorry that you were not assisted appropriately. We hope to have a future opportunity.
par un voyageur
Not what it seems
Publié le 25 févr. 2024 sur HotelsThis place what not what you see in pictures the night was rude breakfast was good won’t go back
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
We are sorry to read about your recent experience.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
RUDE ASF STAFF, i get there tired after a long flight and the guy at front desk tell me that there’s only one reservation for me and that it’s cancelled and instead of trying to fix the problem or better explain and help me out he says “no there’s no reservation you’re not staying here” and when i say wait that can’t be i have my booking with me, he says “if you’re going to be argumentative you can leave” and the proceeds to tell me that there hotel is just no longer go to serve me after only 5 minutes of the conversation where he wouldn’t let me talk and verbally assaulted me
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Karen-We are sorry to read about your experience. We hope to have a future opportunity.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I will never stay at this hotel again. The manager has horrible customer service. He doesn’t know how to speak to two customers in a professional manner he was vulgar and profane . He raised his voice to me after I reported two things that were stolen rather than resolving the issue with his staff he kicked me out of the hotel for accusing his staff of stealing. spent three weeks at this hotel spent over $1000 for this type of treatment. I will never recommend this hotel to anybody especially veterans.
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Michelle-Thank you for your feedback. We actually know what happen when speaking to you.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
The property is well-maintained and they have a wonderful breakfast buffet. However, I had two issues with the staff and the manager is horrible. Not a very kind individual. My cell phone stand was taken, and my food was taken their claiming that their staff would never steal my uncle delivered food to me at the front desk he left it for my room number when I got back to the hotel after a prior engagement I picked I went to the front desk to pick up my food and they had no idea what I was talking about. They said my uncle never delivered food. My uncle had a receipt for the food he even described but he was wearing a red T-shirt and the bag of food he had the receipt for the bag of food. It was times out 330 he dropped off the food at 3:45 And 4 o’clock he said he gave it to a gentleman at the front desk and disclosed my room number and he left. The manager said that he was the one at the front desk and another coworker and they never received any deliveries between that time 345 and 4 o’clock because the manager said that he left at 5 o’clock and no one delivered any food I contacted my uncle to confirm my uncle said yes I was there. I delivered your food. It’s a second time that my uncle has delivered food to me and the same room because I’ve been at this hotel for several weeks, I’m recovering from Covid and I was in the hospital. The manager argued with me. We were hot tempered. He kicked me out of the hotel, told me never to come back. Horrible customer service!!!
Commentaires de Gestion de l’hôtel
26 mars 2024 par David Tomak, General Manager, Gestion de l’hôtel
Michelle-Thank you for your second review.
