Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ALICE
Publié le 25 févr. 2024
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Very good place to stay at a reasonable price...
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Sucia, descuidada y personal desinteresado
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Our lights in our room kept goin on and off for some reason. Hard wood floors were not clean
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The staff was extremely nice and provided excellent customer service. We had an issue with Expedia not conveying the order correctly. The staff communicated the issue and was able to accommodate us the next day. Expedia also provided a refund for the error. The room was very clean, spacious, and comfortable. The bathroom doors were solid and did a good job blocking sound (No one wants to hear everything you do in the bathroom, even if they are family!). The breakfast was good with lots to choose from. If you don't like free hotel breakfast, the hotel is sandwiched between Cracker Barrel, Jim's, and Scooter's Coffee! There were a bunch of minor issues that are probably age-related. The filtered water fountain not working, one or both elevators not working, minor chips in the paint, and general wear and tear.
par un voyageur de Houston
Publié le 18 févr. 2024 sur Expedia
We booked this property for two nights. Upon arriving the facility didn’t look as inviting. It doesn’t help the building looks old nothing like the pictures. Many of the doors and walls have chipping occurring; the carpet in the hallways could use some cleaning. There were two elevators, but one was not working on the day of arrival. As we arrived in our room it smelled awful there was a lot of chipped furniture, and the toilet wasn’t even flushing. It looked more worn down than your average motel chain room. Went down immediately and was moved to another room. The second room also had chipped walls, but furniture was at a better state. The restroom smelled awfully. There was mold on the ceiling of the shower. By the second night the second elevator stopped working; we had already been taking the stairs since it was quicker. Yet, it made other guests go up and down the stairs causing a lot of commotion in the stairways and lobby. Honestly, as frequent guests to out of town tournaments this has been a first disappointment-will definitely consider reading reviews in other sites prior to booking online.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely apologize for the series of issues you encountered, and we appreciate your candor.It is disheartening to learn that the condition of the property, including the chipped doors and walls, cleanliness, and the non-functioning elevators, did not meet your expectations. Your experience does not align with the standards we strive to uphold, and we are genuinely sorry for any inconvenience caused.Rest assured, we take your comments seriously, and we are actively addressing the maintenance and cleanliness issues you highlighted. Our team is committed to making the necessary improvements to ensure a more positive experience for our guests.We understand the importance of reliable and comfortable accommodations, and we regret that we fell short during your stay. If there are specific details or concerns you would like to share further, please feel free to reach out to us directly.We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Warm regards
par un voyageur
Publié le 18 févr. 2024 sur Expedia
This property is pretty old and run down. Elevators were broken which isn’t a problem for my family except I witnessed a disabled veteran on his final two steps carrying his bag down. Not convenient for both elevators to be out. No hot water for shower.
The staff was friendly and breakfast was good!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay at our property. We appreciate your candid comments, and we sincerely apologize for the inconveniences you experienced.We deeply regret the inconvenience caused by the broken elevators, especially considering the challenging situation you witnessed with the disabled veteran. Your feedback highlights the importance of ensuring our facilities are accessible and functional for all guests. We are actively addressing the elevator issues to prevent such situations in the future.We also apologize for the lack of hot water, and we appreciate your understanding. We understand the significance of a comfortable shower experience, and we are working to address this matter promptly.On a positive note, we are pleased to hear that you found our staff to be friendly and enjoyed the breakfast. We appreciate your recognition of these aspects of your stay.Your feedback is invaluable, and we are committed to making the necessary improvements. If there are specific details you would like to share or if you have any further concerns, please feel free to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.Warm regards
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for giving us a score of 8 out of 10. We appreciate your positive rating and are pleased to hear that your overall experience was favorable.While we're happy to know that you had a satisfactory stay, we're always looking for ways to enhance our guests' experiences. If there are specific areas where we can further improve or if you have any suggestions, please feel free to share your insights with us.We value your patronage and hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing the Holiday Inn Express and Suites.Warm regards,
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay, and we appreciate your honesty in giving us a score of 6 out of 10. Your insights are valuable to us as we continually strive to enhance our guests' experiences.We would love to learn more about your specific experience and any areas where we can improve. If you have any additional details or suggestions, please feel free to share them with us. Your feedback is instrumental in helping us address any shortcomings and make necessary adjustments.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations. Thank you for choosing the Holiday Inn Express & Suites. Warm regards,
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty, and we're sorry to hear that your experience fell short of your expectations, resulting in a score of 4 out of 10.We value your feedback, and we would like to understand more about the specific aspects that contributed to your rating. If there are specific areas where we can improve or if you have additional details to share, please feel free to reach out to us directly.Our primary goal is to ensure a positive experience for all our guests, and we take your comments seriously. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.Warm regards
