Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
COCKROACHES! DO NOT STAY!
Publié le 16 mars 2024 sur HotelsThe hotel rooms were very nasty and had cockroaches all about the floor in BOTH rooms. Cancelled stay immediately. The least you can do is paint the walls and fix the broken doors, not to mention a little pest control. Terrible experience. Do not stay!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are truly sorry to hear about your unpleasant experience during your stay. This is unacceptable, and we apologize for the inconvenience you encountered. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
When i went to check in and i had to wait about 20 minutes to check in, then one of the rooms had stains on the sheets, i asked if there was another room and they said no that they were sold out. The guest representative was rude when we checked in and i told her that i had two rooms and she said i could of told her that at the beginning. Horrible customer service
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your check-in process and with the condition of your room. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. Please know that this is not reflective of our usual standards, and we hope to have the opportunity to make things right for you in the future. If you would like to discuss your experience further, please feel free to reach out to us directly.Sincerely, Hotel Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
Host was amazing just a little noisy
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words about our host. We're delighted to hear that they made your stay enjoyable. We apologize for any noise disturbances you experienced and appreciate your understanding. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager
par un voyageur
Okay
Publié le 11 mars 2024 sur HotelsIt was okay. Was just staying the night, arrived to check in late. Had the basics. A bed and shower. The shower looked like it needed an upgrade. The tub was peeling. The room smelled like pee a little. No shampoo, but I usually bring my own and forgot to. Not a huge deal. The biggest thing for me was the smell. The halls smelled like weed and the door was hard to open. The clerk even told us how to open it bc it gets stuck. She did say they were gonna work on it. But who knows. Not somewhere I’d stay if I were staying for a few days. Glad it was only 1 night. It was cheap so you get what you pay for.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the condition of the shower, the odor in the room and hallways, and the door issue have been noted, and we will address them promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to improve upon your next visit.Sincerely,Hotel Manager
par un voyageur
You get what you paid for
Publié le 3 mars 2024 sur HotelsWhat do I expect for 70 dollars a night. Stained sheets old falling apart fixture. The picture explains everything.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,We're truly sorry for the condition of your room during your stay. Your experience does not reflect the standards we strive to uphold. We understand your frustration, and we sincerely apologize for the inconvenience caused. Rest assured, we'll address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager
par un voyageur
Buen lugar
Publié le 18 févr. 2024 sur HotelsEn general buena estadía, por la relación precio-calidad está bien, ubicado a pocos minutos del University Hospital, necesita mejorar en el mantenimiento de sus puertas y duchas que por el tiempo de uso se han deteriorado y necesitan mejorarlo, por lo demás la limpieza excelente, ordenado, sin olores, excelente cama en la que puedes descansar cómodamente y como plus si te estarás quedando varios días y necesitas lavar, tienen lavandería de pago con monedas a $ 1.50 por uso.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had a good stay overall and found our hotel to be a good value for the price. We appreciate your feedback regarding the maintenance of doors and showers, and we'll work on improving these areas. It's wonderful to know that you found the cleanliness excellent and the bed comfortable. We hope to welcome you back for another great stay soon.Sincerely,Hotel Manager
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Rooms very minimally appointed but very clean.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rooms very clean. We strive to maintain high cleanliness standards for our guests' comfort. Your satisfaction is important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel manager , Gestion de l’hôtel
Dear Guest,Thank you for your review. We apologize for the issues you experienced during your stay. We take your feedback seriously and will address the concerns regarding the smart TV, outlets, and table placement. We appreciate your honesty and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 8 févr. 2024 sur Expedia
The bathroom electrical outlets don't work. Also the electrical outlets in bedroom need repair as they are done n loose. The need to be replaced as the can be an electrical &/or a fire hazard. Otherwise, nice so far..
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Hotel manager , Gestion de l’hôtel
Dear Guest,Thank you for bringing these concerns to our attention. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused by the electrical issues in your room. We will address these issues immediately to ensure they are resolved promptly. If there is anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your feedback and hope to provide you with a more enjoyable experience moving forward.Sincerely, Hotel Manager
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Just like that its very close by the hospital where my husband is at . Really love that it has a elevator that i don't have to carry bags up the stairs as i have health issues and thats a plus
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Hotel manager , Gestion de l’hôtel
Dear Guest,We're glad to hear that our hotel's proximity to the hospital where your husband is staying is convenient for you. We understand the importance of accessibility, and we're pleased that our elevator helps accommodate your health needs. Thank you for choosing to stay with us, and please don't hesitate to let us know if there's anything else we can do to make your stay even more comfortable.Sincerely, Hotel Manager
