Note fondée sur 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
Great and fast check in
Commentaires de Gestion de l’hôtel
19 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alan, we're thrilled to hear that you had a great and fast check-in experience with us! Providing efficient and friendly service is a top priority, and we're delighted that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back for another seamless stay in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 17 mars 2024 sur Expedia
Ms Judy at the front desk is an amazing big personality lovely woman that made us just love her, but I made a mistake in reserving a smoking allowed rm and it was really bad. We ended up leaving early to another motel. Ms Judy tried hard to help but motel was totally booked.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Conrado, we're delighted to hear that Ms. Judy at the front desk left such a positive impression on you with her amazing personality and warm hospitality. We're sorry to hear about the inconvenience caused by the smoking-allowed room reservation mistake. We understand how important it is to have a comfortable accommodation that meets your needs, and we apologize for any discomfort you experienced as a result. We appreciate Ms. Judy's efforts to assist you, despite the motel being fully booked. Your feedback is valuable to us, and we'll use it to improve our services and ensure better experiences for our guests in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay under better circumstances.Best Regards,Customer Care Team
par un voyageur
Publié le 17 mars 2024 sur Hotels
The receptionists were friendly. Check in and check out was fast. The location is conveniently close to the medical center. The main issue was with housekeeping. The floors were soaking wet when we walked in. At first we thought there was a leak in the room. We called the receptionist and she informed us that housekeeping had just mopped the floor. There was only one towel in the room. The floors had not been swept as evident by a dead bug on the floor. The toilet paper roll was almost empty with no extra rolls available and the iron board was bare making it difficult to iron. Ir was just plain dirty. I have stayed at this location in past years and was surprised to see how the quality has deteriorated. Will not be staying here again.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we sincerely apologize for the disappointing experience you had during your recent stay. It's disheartening to hear about the cleanliness issues you encountered, as well as the lack of amenities in your room. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will share these concerns with our housekeeping team to ensure that such issues are not repeated in the future. We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you reconsider. If there's anything further we can do to handle your concerns or assist you in any way, please don't hesitate to reach out to us directly.Best Regards,Customer Care Team
par un voyageur
Publié le 16 mars 2024 sur Expedia
The room had no blanket there was hair all over floor I wouldn’t stay here again
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Regina, we sincerely apologize for the disappointing experience you had during your stay with us. It's unacceptable that the cleanliness of your room did not meet our standards, and we regret any inconvenience this may have caused. Your feedback is essential in helping us improve, and we will handle these issues promptly to ensure they are not repeated in the future. Please know that this does not reflect the level of service we aim to provide, and we hope you will give us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Best Regards,Customer Care Team
par un voyageur
Publié le 15 mars 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melvin, we are delighted to hear that you loved your stay with us! Providing a memorable and enjoyable experience for our guests is always our top priority, and we are thrilled that we could meet your expectations. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing our hotel, and we can't wait to host you again soon!Best Regards,Customer Care Team
par un voyageur
Publié le 15 mars 2024 sur Expedia
The cover sheet dirty with stains, I requested new bed sheets.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lissa, we sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are disappointed to hear that we fell short of your expectations in this regard. Your feedback has been shared with our housekeeping team, and we will take immediate steps to handle these concerns and ensure they are not repeated in the future. Please know that your satisfaction is our priority, and we are committed to providing you with a superior experience during your next visit. If there is anything further we can assist you with, please do not hesitate to reach out to our team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team
par un voyageur
Definitely my new home away from home
Publié le 11 mars 2024 sur HotelsIt was the best staycation ever. Ms Judy is the sweetest person I know. Made sure we were comfortable and she was very accommodating when came to check in. I'm 8 months pregnant and she was so nice to me and my daughter.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Solana, we are thrilled to hear that you had the best staycation ever with us! Ms. Judy is truly a gem, and we are delighted to know that she provided you with such exceptional service. Ensuring the comfort and satisfaction of our guests, especially during special occasions like a staycation or when expecting, is incredibly important to us, and we are glad to hear that Ms. Judy went above and beyond to make your experience memorable. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for more wonderful experiences in the future. If there is anything else we can do to enhance your future stays, please do not hesitate to let us know.Best Regards,Customer Care Team
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
par un voyageur
Publié le 8 mars 2024 sur Expedia
Busy intersection traffic can be challenging during peak times.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sidney, thank you for sharing your thoughts about the busy intersection near our hotel. We understand that traffic can be challenging, especially during peak times, and we appreciate your feedback. We continually strive to enhance our guests' experiences, and your input helps us identify areas for improvement. If there's anything specific you believe would make navigation easier for our guests, please feel free to share your suggestions. We value your patronage and hope to welcome you back for another stay.Best Regards,Customer Care Team
par un voyageur
Publié le 8 mars 2024 sur Expedia
Staff was excellent
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Felicia, thank you for taking the time to recognize our staff's excellence. We're delighted to hear that you had a positive experience with our team members. Providing exceptional service is a top priority for us, and it's heartening to know that our staff's efforts contributed to your satisfaction. If you have any additional feedback or if there's anything specific you appreciated about the service, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future. Safe travels!Best Regards,Customer Care Team
