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Best Western Plus Hacienda Hotel Old Town

3.0 star property
3-star hotel near Mission Bay

Choose dates to view prices

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Lobby
Exterior
Breakfast area
In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪8 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, Sofabed

In-room safe, desk, iron/ironing board, free cribs/infant beds

1 King Bed, Non-Smoking, Sofabed

  • Sleeps 3
  • Free WiFi

View all photos for Accessible - 1 King, Mobility Accessible, Bathtub, Non-Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Accessible - 1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Accessible - 2 Queen, Mobility Accessible, Roll In Shower, Non-Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Accessible - 2 Queen, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Queen Room with Two Queen Beds - Disability Access

Lobby

Queen Room with Two Queen Beds - Disability Access

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, Plaza Level, Sofabed, Safe, Microwave And Refrigerator, Coffee Maker

In-room safe, desk, iron/ironing board, free cribs/infant beds

2 Queen Beds, Non-Smoking, Plaza Level, Sofabed, Safe, Microwave And Refrigerator, Coffee Maker

  • Sleeps 5
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, City Bayview, Sofabed, Safe, Microwave And Refrigerator, Coffee Maker

In-room safe, desk, iron/ironing board, free cribs/infant beds

2 Queen Beds, Non-Smoking, City Bayview, Sofabed, Safe, Microwave And Refrigerator, Coffee Maker

  • Sleeps 5
  • Free WiFi

View all photos for 1 King Bed, Non-Smoking, Two Rooms, Two Televisions, Kitchenette, Sofabed, Safe

In-room safe, desk, iron/ironing board, free cribs/infant beds

1 King Bed, Non-Smoking, Two Rooms, Two Televisions, Kitchenette, Sofabed, Safe

  • Sleeps 2
  • Free WiFi

View all photos for Suite-1 King Bed, Non-Smoking, 2 Rooms, Living Room, Two Flat Screen Televisions, Microwave And Refr

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite-1 King Bed, Non-Smoking, 2 Rooms, Living Room, Two Flat Screen Televisions, Microwave And Refr

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bathroom

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Bathroom

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • Sleeps 5
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bathroom

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 Queen Bed with Sofabed

In-room safe, desk, iron/ironing board, free cribs/infant beds

1 Queen Bed with Sofabed

  • Sleeps 3
  • Free WiFi

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  • Pool
  • Breakfast included
  • Pet friendly
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4.1 out of 5, Very good, 2,527 reviews
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About the area

San Diego

Old Town San Diego stay.Your stay at this Old Town San Diego hotel places you within 3 miles (5 km) of Mission Bay and Balboa Park. Also, Old Town San Diego State Park is within half a mile (1 km) and University of San Diego is within 2 miles (3 km).

What's nearby

  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Presidio Park - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km
  • University of San Diego - 4 min drive - 1.9 km

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

3-star hotel near Mission Bay
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

  • 197 guestrooms or units
  • 8 buildings
  • Meeting rooms
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

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Exterior
Hilton Garden Inn San Diego Old Town/SeaWorld Area
Old Town San Diego
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,450 reviews
The price is CA $183
CA $211 total
includes taxes & fees
May 31 - Jun 1
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Late check-in subject to availability

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 30 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town

Best Western Old Town Hacienda

Best Western Plus Hacienda

Best Western Plus Hacienda Hotel

Best Western Plus Hacienda Hotel Old Town

Best Western Plus Hacienda Old Town

Hacienda Best Western

Hacienda Old Town

Hotel Best Western Old Town

Old Town Best Western Hacienda

Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

How close is Best Western Plus Hacienda Hotel Old Town to the airport?

Best Western Plus Hacienda Hotel Old Town is 3.9 mi (16-min drive) away from the San Diego Intl. Airport (SAN) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on May 26, 2026 start from CA $172, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Hacienda Hotel Old Town have an airport shuttle?

Best Western Plus Hacienda Hotel Old Town offers a free airport shuttle, available during limited hours.

How close is Best Western Plus Hacienda Hotel Old Town to the beach?

This hotel is 5 mi (16-min drive) from Mission Beach and 9.3 mi (21-min drive) from La Jolla Beach. Don't forget your sunscreen!

Does Best Western Plus Hacienda Hotel Old Town offer free breakfast?

Best Western Plus Hacienda Hotel Old Town does not offer free breakfast.

Is there a casino at Best Western Plus Hacienda Hotel Old Town?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Hacienda Hotel Old Town?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Best Western Plus Hacienda Hotel Old Town?

Free parking is not available at this hotel. Self parking is available for USD 30 per day.

Does Best Western Plus Hacienda Hotel Old Town have a pool?

Best Western Plus Hacienda Hotel Old Town features an outdoor pool.

Does Best Western Plus Hacienda Hotel Old Town have a restaurant?

Best Western Plus Hacienda Hotel Old Town is home to Old Town Tequila Factory, which features Mexican cuisine, al fresco dining, and happy hour.

Does Best Western Plus Hacienda Hotel Old Town have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Hacienda Hotel Old Town to downtown San Diego?

Best Western Plus Hacienda Hotel Old Town is 3.2 mi away from San Diego.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1119 out of 2011 reviews
Rating 8 - Good. 419 out of 2011 reviews
Rating 6 - Okay. 268 out of 2011 reviews
Rating 4 - Poor. 113 out of 2011 reviews
Rating 2 - Terrible. 92 out of 2011 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Courtney

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Maintenance staff was rude. AC didn’t work. Breakfast was terrible and staff was rude there too
Stayed 2 nights in May 2026

10/10 Excellent

PAUL, OAK PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in San Diego! The free breakfast buffet was amazing!
Stayed 2 nights in Apr 2026

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities
The shower wasn't draining and they never came to fix it.
Stayed 3 nights in Feb 2026

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service, amenities
I booked a room with a single king bed and when i arrived for check in they said there aren't any left. They blamed hotels.com and said they shouldn't overbook. I ended up with a room with 2 beds. My wife and I slept on different beds on valentine's day. I will never use hotels.com
Stayed 1 night in Feb 2026

10/10 Excellent

Maria

Stayed 2 nights in Feb 2026

10/10 Excellent

Bradley, Grandville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large clean room. I booked the suite but did not realize it was the President's Suite! The furniture is a bit worn and outdated, but comfortable, so don't change it!. The neighborhood (Old Town) is fun, with shops and restaurants and of course the Old Town park. We could see planes taking off when looking toward the airport, but they were not right overhead and not very noisy. On our next visit we'll hope to stay for more than one night.
Stayed 1 night in Feb 2026

10/10 Excellent

Alfonso

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice rooms were clean. One negative is exhaust vent did not work
Stayed 1 night in Feb 2026

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay near Old Town. The buffet breakfast had plenty of choices and well stocked.
Stayed 1 night in Feb 2026

2/10 Terrible

Travis, LAKEWOOD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are outdated and hotel staff have integrity issues. Originally booked for a two-bed room for myself and my family (wife and two kids). Arrived at about 8pm and was told they oversold and they don't have any two-bed's left, even though I had already booked and paid for it. The night manager offered to bring in a roll-away bed and reduce my total rate/charges by half. This was never done. The night manager lied to my face. Never received and refund or a lower rate. Room appearance is awful. It appears like the rooms haven't been upgraded since the early 90's. Even saw what appeared to be a bed bug on the mattress. Shame on the hotel staff for keeping the hotel in this kind of condition. It has so much potential, especially being the closest hotel to OldTown San Diego (restaurants, giftshops and bars. Didn't initially believe the negative reviews prior to my experience but, Man!!! Did I learn my lesson.
Stayed 1 night in Jan 2026

8/10 Good

Mary

Travelled with family
Room was clean beds comfy closet was a bit dirty like not sure if cleaning crew missed areas, other than that my stay was good
Stayed 1 night in Feb 2026

6/10 Okay

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was just okay. The mattress was in dire need of replacement. It was bumpy, and you could feel the springs. The furniture is also quite dated and in need of upgrades. On the flip side, the woman at check-in was very friendly.
Stayed 1 night in Feb 2026

4/10 Poor

Thanh Luan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Feel bad, everything no good. Only The staff were excellent.
Stayed 1 night in Feb 2026

8/10 Good

Cindy

Stayed 1 night in Feb 2026

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was very nice, overall very pleasant
Stayed 1 night in Feb 2026

2/10 Terrible

Grace, Long Beach

Travelled with partner
Disliked: Property conditions & facilities
This hotel is old, it smells, and the bed is lumpy. Not worth tge money anymore. I used to love staying here.
Stayed 1 night in Feb 2026

10/10 Excellent

Richard, Pueblo

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the room, the staff and location were all great
Stayed 4 nights in Feb 2026

8/10 Good

christine

Friendly staff. Breakfast was not up as good as many other similar hotels.
Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly. Wasn’t to impressed with the breakfast though.
Stayed 1 night in Feb 2026

6/10 Okay

Robert

Business traveller
Disliked: Amenities, property conditions & facilities
locations is old, rooms are not really set up to work, minimal outlets. Elevators were not working at the time, it's the little conveniences that were missing or not working. The shuttle service to and from the airport was not available. overall, the location is good, probably better if you're on vacation rather than business.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alicia at the tequila factory was amazing. She made great suggestions and helped make our trip the best! Our check in person went above and beyond she was kind, personable and made our check in an enjoyable process. The manager Michelle took the time to answer questions before our arrival which was greatly appreciated, she went above and beyond simply the best hospitality. Finally the staff at breakfast welcomed us both mornings and were warm and engaging. Staff makes all the difference and at every level everyone was incredible.
Stayed 2 nights in Feb 2026

8/10 Good

Lawrence, Seattle

Stayed 2 nights in Feb 2026

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

Selena

Stayed 1 night in Jan 2026

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Let's start off with a free hotel shuttle from the airport to the hotel. Very good. Registration went smoothly, but finding our room was interesting. The motel is multilevel and one has to follow instructions to find your room. We arrived in the evening so once was found our room we were off to the Old Town Tequila Factory Restaurant which is on the property. Again, a bit tricky to find as we had to use another elevator and go up a few floors. Back to the room it seemed a bit dated in it's decor. It was clean and for a one night stay before a cruise was excellent. Breakfast the next morning was included in the price so that was a plus. Did I mention there was also a free shuttle to the cruise port. Over all a very cost effective place to stay if you are going on a cruise out of San Diego. Definitely would do it again.
Stayed 1 night in Jan 2026

8/10 Good

Venus, Ontario

Stayed 1 night in Dec 2025