Best Western Plus Hacienda Hotel Old Town

3.0 star property
3-star hotel near Mission Bay

Choose dates to view prices

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

San Diego

Old Town San Diego stay.Your stay at this Old Town San Diego hotel places you within 3 miles (5 km) of University of San Diego and Mission Bay. Also, Old Town San Diego State Park is within half a mile (1 km) and Pechanga Arena is within 2 miles (3 km).

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 km
  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Presidio Park - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

3-star hotel near Mission Bay
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

  • 197 guestrooms or units
  • 8 buildings
  • Meeting rooms
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

How close is Best Western Plus Hacienda Hotel Old Town to the airport?

Best Western Plus Hacienda Hotel Old Town is 3.9 mi (16-min drive) away from the San Diego Intl. Airport (SAN) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on Mar 29, 2026 start from CA $173, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Hacienda Hotel Old Town have an airport shuttle?

Best Western Plus Hacienda Hotel Old Town offers a free airport shuttle, available during limited hours.

How close is Best Western Plus Hacienda Hotel Old Town to the beach?

This hotel is 5 mi (16-min drive) from Mission Beach and 9.3 mi (21-min drive) from La Jolla Beach. Don't forget your sunscreen!

Does Best Western Plus Hacienda Hotel Old Town offer free breakfast?

Best Western Plus Hacienda Hotel Old Town does not offer free breakfast.

Is there a casino at Best Western Plus Hacienda Hotel Old Town?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Hacienda Hotel Old Town?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Best Western Plus Hacienda Hotel Old Town?

Free parking is not available at this hotel. Self parking is available for USD 25 per day.

Does Best Western Plus Hacienda Hotel Old Town have a pool?

Best Western Plus Hacienda Hotel Old Town features an outdoor pool.

Does Best Western Plus Hacienda Hotel Old Town have a restaurant?

Best Western Plus Hacienda Hotel Old Town is home to Old Town Tequila Factory, which features Mexican cuisine, al fresco dining, and happy hour.

Does Best Western Plus Hacienda Hotel Old Town have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Hacienda Hotel Old Town to downtown San Diego?

Best Western Plus Hacienda Hotel Old Town is 3.2 mi away from San Diego.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1100 out of 1954 reviews
Rating 8 - Good. 404 out of 1954 reviews
Rating 6 - Okay. 247 out of 1954 reviews
Rating 4 - Poor. 112 out of 1954 reviews
Rating 2 - Terrible. 91 out of 1954 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 1 night in Jan 2026

10/10 Excellent

CYNTHIA, SONORA

Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really is a hidden gem. So close to everything old town and a well kept property.
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Airport shuttle was convenient
Stayed 1 night in Dec 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need remodeling of old rooms
Stayed 8 nights in Nov 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Property conditions & facilities
Very nice place Very close restraunts Very clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Armando

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael, Santa Barbara

Stayed 1 night in Nov 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
À continental breakfast would be nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lori

Stayed 1 night in Dec 2025

10/10 Excellent

Reyes

Stayed 2 nights in Nov 2025

2/10 Terrible

Frances, Larkspur

Disliked: Cleanliness, property conditions & facilities
Mold on the tub, peeling paint inthe bathroom and the door jamb to the bathroom needs paint…they should never rent this room until the tub is replaced…also there is a chip on the tub…Room 410 is not good…I want a refund…i have pictures. I showed the pictures to the receptionist when i asked for a refund..Fran Prewitt 415 509-4442 or prewittfran@gmail.com
Stayed 1 night in Nov 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Stayed 1 night in Nov 2025

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is smelly and feels dirty. I did not want to leave my toddler on the pullout mattress but I didn’t have to worry about that because she refused to go. Bedding was also thin. Overall shabby interior with a great location and nice exterior.
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2025

8/10 Good

sho

Travelled with family
Disliked: Amenities
Need renovate shower room. Entrance doorknob is not easy to open.
Stayed 1 night in Nov 2025

10/10 Excellent

Jamie

Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Travelled with family
Disliked: Amenities
Several things were wrong, i originally asked for adjoining rooms, and had to request again after we checked in since my kids were traveling with me and our rooms were separated. The keycards kept getting disabled which meant multiple trips to the lobby to get it reprogrammed. The rooms smelled weird, like a mildew musty smell. There were homeless people sleeping in front of the hotel, and when we left to go walk around they were constantly asking us for things, which was uncomfortable. The phone in the room did not work, and the ac did not work, thw rooms get very humid. We really wanted to use the hot tub, and we stayed a week here, everyday we were told it would be open, it was still out of order when we left. I was told it just needed the water replaced. The shuttle service drivers were very nice, and the evening shift lobby employees that i spoke with often were also very kind. The restraunt attached to the hotel was good, and had great views.
Tequila factory
Tequila factory
Lobby
Stayed 7 nights in Nov 2025

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2025

10/10 Excellent

Jackie, Pleasant View

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Staff wonderful! Located in great place and beautiful!
Stayed 1 night in Nov 2025

10/10 Excellent

Lina

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Close to Old Town- everything was walkable. I wasn't far from Downtown. Front Office was friendly and very good experience. I would stay again and i would recommend to people
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine, Ramona

Stayed 1 night in Nov 2025

6/10 Okay

Ruben

Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025