Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2023 sur Hotels
Magnifique hôtel, grande chambre propre confortable
Rien à dire surtout que lors de mon road trip j’ai choisi des hôtels 2 fois plus chers et tellement minables.
On oublie tout de suite la côte pour arriver
J’y retournerai sans problème
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Ben D, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
San Francisco en famille dernière étape
Publié le 20 août 2023 sur HotelsHôtel très agréable, propre, personnel très sympathique, bien situé mais il faut prendre le cable car si on ne veut pas trop se fatigué , l hôtel est sur les hauteurs, le bar Top of the Mark offre d’ailleurs une vue formidable sur la ville à 360 degrés.Toutefois un peu vieillot la déco dans les chambres et les lits en 140 sont un peu petits pour nos nouvelles habitudes !
Néanmoins le rapport qualité prix est vraiment très bien ! Merci pour ce séjour
Commentaires de Gestion de l’hôtel
20 août 2023 par Lorenzo, Gestion de l’hôtel
Dear Carine,We greatly appreciate your positive review of our hotel! It's fantastic to hear that you enjoyed your stay with us and found our facilities and services to your liking. Our team takes great pride in maintaining a clean and friendly environment for our guests, and we're delighted that you felt welcomed during your time here.Thank you for highlighting our convenient location and the stunning view from the Top of the Mark bar. We understand that our hillside location might require the cable car for some guests, but we're glad you found the effort worthwhile for the incredible cityscape.We appreciate your feedback regarding the room decor and bed size. We're always looking for ways to enhance our guests' experiences, and your comments will be taken into consideration as we continue to improve. Your mention of our good value for money is particularly encouraging, and we're pleased to know that you found your stay worthwhile.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again on your future travels. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.
par un voyageur
Publié le 16 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2023 par Ben D, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 6 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par Justin, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback.
par un voyageur
Publié le 24 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2022 par Ben D., Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur de Papeete
Publié le 5 janv. 2021 sur Expedia
I paid an 8 day stay at this hotel, but I've made a mistake and booked 1 month before my trip. When I had a notification " How was your trip to SF" I realised i've made a mistake on my date. Expedia tried to call them to modify my booking, even if I have to pay the difference or lose the first night price.. but nothing to do, the hotel don't want to modify the dates of my booking and don't want to refund even 1$. So I know it's my mistake, and the economic situation is critical, but I would have appreciate a commercial gesture from them. (Sorry for my english, not my main language)
par un voyageur
Best stay in years
Publié le 20 févr. 2024 sur HotelsWe need more stars to rate a stay at the mark hopkins. Takes us back to a time when service was an art form and we I people were proud of their professions. Room was elegant, clean, public areas classic, and the top of the mark is literally the top of the city. I’d live there if I could.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Lorenzo, Gestion de l’hôtel
Dear Paul,Thank you so much for your glowing review! We are delighted to hear that your stay at the InterContinental Mark Hopkins was nothing short of exceptional.It warms our hearts to know that our service transported you back to a time when hospitality was truly an art form. Providing a seamless and memorable experience for our guests is our top priority, and we are thrilled that we were able to exceed your expectations.We are pleased to hear that you found your room elegant and clean, and that our public areas resonated with classic charm. Indeed, the Top of the Mark offers unparalleled views of the city, and we are thrilled that you enjoyed this iconic feature of our hotel.Your kind words mean the world to us, and we would be honored to welcome you back to the InterContinental Mark Hopkins anytime. If there is anything we can do to make your future stays even more memorable, please do not hesitate to let us know.Warm regards,Lorenzo E
par un voyageur de Florham Park
Publié le 13 févr. 2024 sur Expedia
Very friendly and helpful staff.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Aubrey, Gestion de l’hôtel
Dear Barbara,I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay at Mark Hopkins Hotel.We are thrilled to hear that you found our staff to be very friendly and helpful. Providing exceptional service and creating a positive experience for our guests are our top priorities, and it is gratifying to know that our team met your expectations.Your kind words will be shared with our staff members, as they serve as motivation to continue delivering excellent service.We appreciate your choosing Mark Hopkins Hotel, and we look forward to welcoming you back for another memorable stay. If there is anything specific you would like to share or if you have additional feedback, please feel free to reach out.Thank you once again for your kind words.Warm regards,
par un voyageur de Seattle
Publié le 11 févr. 2024 sur Expedia
Staff and service was excellent from front desk, bell hop , in room dining and Top of the Mark.
The rooms are spacious with nice amenities albeit the room , furniture and hallways could use an upgrade. All a little “tired”….paint peeling from the walls etc. Location is terrific and the lobby is stunning. Two things I didnt like, no in room movies and no gift shop. Other than that, it was great.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Aubrey, Gestion de l’hôtel
Dear Paula,I trust this message finds you well. On behalf of the entire team at Mark Hopkins Hotel, I would like to express our sincere gratitude for taking the time to share your feedback about your recent stay.We are delighted to learn that you experienced excellent service from our staff across various departments, including the front desk, bellhop, in-room dining, and Top of the Mark. It is truly heartening to hear that our team's efforts contributed to a positive experience for you.Your observations regarding the spacious rooms and amenities are duly noted. We also appreciate your constructive feedback about the need for upgrades in certain areas, and we will certainly take this into consideration as we continually strive to enhance our guests' experience.I regret any inconvenience caused by the absence of in-room movies and a gift shop. Your comments are invaluable, and we will carefully review this aspect of our services to see how we can make improvements.Once again, thank you for choosing Mark Hopkins Hotel. We look forward to the pleasure of welcoming you back in the future. Should you have any further insights or if there's anything specific you would like to discuss, please don't hesitate to reach out.Warm regards,Aubrey YutucFront Office ManagerInterContinental Mark Hopkins Hotel
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Aubrey, Gestion de l’hôtel
Dear Linda,Thank you for sharing your positive feedback about your recent stay at InterContinental Mark Hopkins. We are delighted to hear that you enjoyed the music in the lobby, the breakfast, and found the room to be of great value. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.If there is anything specific you would like during your next visit, please feel free to let us know. We appreciate your patronage and are committed to ensuring your future stays are just as enjoyable.Warm regards,Aubrey Yutuc Front Office Manager InterContinental Mark Hopkins
