Fairmont El San Juan Hotel

5.0 star property
5-star beachfront resort near The Mall of San Juan

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Photo gallery for Fairmont El San Juan Hotel

View from room
Creator video - submitted by Travel Lover Worldwide MFC
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hallway
4 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Pine Grove Beach
    ‪7 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(35 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed

8.2 out of 10
Very good
(114 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(72 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 128 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Patio

7.0 out of 10
Good
(13 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Poolside

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible

7.0 out of 10
Good
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • Ocean view
  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

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About the area

Carolina

Beachfront retreat .Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

What's nearby

  • Isla Verde Beach - 5 min walk - 0.5 km
  • Pine Grove Beach - 7 min walk - 0.6 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Balneario de Carolina - 17 min walk - 1.5 km
  • Castillo San Felipe del Morro - 14 min drive - 13.7 km

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Lobby Bar @ El San Juan - ‬1 min walk
  • ‪Platos Puerto Rico Restaurant - ‬4 min walk
  • ‪Karaya - ‬4 min walk

About this property

Fairmont El San Juan Hotel

5-star beachfront resort near The Mall of San Juan
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts and a fitness center. Parking is available for a fee.

This 5-star Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 6 dining venues
  • 7 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (24 inches high)
  • Grab bar in shower (36 inches high)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1266 out of 2071 reviews
Rating 8 - Good. 343 out of 2071 reviews
Rating 6 - Okay. 227 out of 2071 reviews
Rating 4 - Poor. 121 out of 2071 reviews
Rating 2 - Terrible. 114 out of 2071 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DIANA

Stayed 4 nights in Feb 2026

10/10 Excellent

Johnel

Stayed 4 nights in Oct 2025

10/10 Excellent

Nina

Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Stayed 2 nights in Dec 2025

8/10 Good

Yonathan

Stayed 1 night in Dec 2025

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The staff, especially Luis at The Lobby Bar, were pleasant and attentive. The servers on the beach seemed attentive to some and not to others. The food was delicious and the pools and beach phenomenal.
Stayed 6 nights in Dec 2025

8/10 Good

Ravi

Stayed 4 nights in Dec 2025

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Everything was slow
Stayed 1 night in Dec 2025

6/10 Okay

Jericca

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
"My recent stay had several highlights, including friendly room service and a clean room. However, I would like to highlight areas for improvement: Room Maintenance: The bathroom door layout is poorly designed. Additionally, as a pet-friendly hotel, a stronger deodorizer for the floors is needed. Lobby Operations: There is insufficient seating during weekend music events. Staff also cleared full drinks from our table immediately when we stood up to dance, which was frustrating. Security & Management: Security personnel were unreactive to issues, and management was difficult to reach initially. Resolution: I am grateful to Lobby Manager Bryan Sotomayor for eventually resolving our drink issue. I recommend better communication between security and the service team to prevent future guest dissatisfaction."
Stayed 4 nights in Dec 2025

10/10 Excellent

Joy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room great. One exposed nail in the doorway between two adjoining rooms (hurt myself twice on it). But overall hotel was great, albeit a bit expensive than peer hotels.
Stayed 3 nights in Dec 2025

2/10 Terrible

Dagoberto Josue

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Our room 101 had an aunt infestation, the ac broke down, front desk took so long to answer our room calls and the issue was never fixed or resolved. We stayed there for 5 nights. Look for better options
Stayed 5 nights in Dec 2025

10/10 Excellent

Nan

Liked: Cleanliness, amenities, property conditions & facilities
I love my stay here. Everything is perfect. It was my son's birthday and they sent us a piece of birthday cake. We loved it! Thanks everyone working here.
Stayed 1 night in Dec 2025

8/10 Good

Yangfan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. AC and shower door had some problems.
Stayed 6 nights in Dec 2025

10/10 Excellent

Cristiano

Excellent staff. Pool and beach access was terrific.
Stayed 1 night in Dec 2025

6/10 Okay

Huseyin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need significant upgrading and facilities are showing wear and tear.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alan

Stayed 2 nights in Dec 2025

6/10 Okay

Jorge

Travelled with group
The staff did not provide much information about the grounds and where restaurants and amenities where during check in. I saw trash everywhere around the pool and found it hard to spot a trash can, perhaps that’s why. Food and drinks were exuberantly high with not much quality to what you got for your money.
Stayed 2 nights in Dec 2025

6/10 Okay

Odaliz

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service could be more helpful and friendly
Stayed 3 nights in Dec 2025

4/10 Poor

Patience

Travelled with partner
Liked: Cleanliness, property conditions & facilities
staff support lacking ,staff made me feel very unwelcomed out of place the experience really made my birthday unjoyful
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria De los Angeles Navarro

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La propiedad bella y muy profesional pero cuando recibimos la habitación el shower no lo habían limpiado porque tenía un papel mojado en el piso del shower y un protector de cuchilla de máquina de afeitar.
Stayed 3 nights in Dec 2025

10/10 Excellent

marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfy
Stayed 4 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Marlen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar excellent, room no to the standard of price.
Stayed 2 nights in Dec 2025

6/10 Okay

Oscar, Fultondale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 2 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025