Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Nice little stopover after a good flight. Intend to book again next time I fly to SNA!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Pierre, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're over the moon that our hotel served as the perfect pitstop after your flight. A solid 5 out of 5? Now, that's music to our ears! We can't wait to welcome you back on your next flight to SNA. Safe travels until then, and we'll be here ready to make your stopover just as stellar as the first!
par un voyageur
Publié le 1 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lien,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 10 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Youcef,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and would love to understand more about your experience to ensure we address any concerns you may have. Your comfort and satisfaction are our top priorities, and we apologize if there were aspects of your stay that did not meet your expectations. If you could provide additional details about the areas where we fell short, it would be immensely helpful for us to make the necessary improvements. We genuinely value your input and hope to have the opportunity to welcome you back, delivering a more enjoyable and seamless experience.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Long, We appreciate your decision to give us a 4 out of 5 star review, and we're delighted to hear you had a pleasant stay. However, we noted that no particular remarks were offered. We'd love to hear more about your experience so we can better understand what elements of your stay stood out to you and where we can improve. Your feedback is vital, and we are dedicated to ensuring that every visitor has a memorable and pleasant stay. If you have any special problems or ideas, please contact us directly. We look forward to welcoming you back and exceeding your expectations.
par Alain de Vaudreuil-Dorion
Formation
Publié le 18 juin 2016 sur HotelsJ'étais là par affaires.
La salle était appropriée.
par un voyageur
Publié le 18 févr. 2024
Very clean and nice indie.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Fen!We sincerely appreciate you taking the time to share your thoughts with us after your most recent visit! We are pleased to learn that you like the independent atmosphere and how clean our restaurant was. We really want to create a warm and inviting atmosphere, and when we succeed in doing so, it makes us happy. Your comments are a great source of inspiration for our staff to keep providing outstanding experiences. We really hope to have the pleasure of seeing you again soon for an even more amazing visit!
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The hotel is located close to the highway, and even though we stayed at the back, it still felt quite noisy. It seems like the windows are not well sealed, causing a draft. The rooms are spacious, but the overall layout of the hotel is inconvenient. It takes a long time to walk from the lobby to the rooms.
In the evening, when we wanted to have instant noodles, we couldn't find hot water anywhere in the hotel. There was no microwave in the room, and we ended up using a small microwave at the lobby entrance to heat up the noodles. Hilton hotels usually provide complimentary bottled water to guests, but Holiday Inn had none, which was not a great experience.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Bingheng,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. While we're glad to hear that you found our rooms spacious, we regret that you experienced noise disturbances and inconvenience with the layout of our hotel.Please know that we take feedback seriously, and we will certainly address the issues you've raised regarding noise insulation and convenience within the hotel layout. Additionally, we apologize for the inconvenience of not having readily available hot water for your noodles and the absence of a microwave in your room. We're actively working on solutions to ensure these amenities are more easily accessible to our guests in the future.Regarding complimentary bottled water, we appreciate your feedback, and we'll certainly take it into consideration for future improvements to our guest experience.We hope that despite these shortcomings, you were able to enjoy your time with us. Should your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and comfortable stay.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Nice rooms and great service from housekeeping and most of the front desk staff. Payed parking is kind of lame, but could use that to get some better tvs for the rooms , and a microwave.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Matthew, We're glad to hear that you enjoyed our cozy rooms and experienced top-notch service from our diligent housekeeping and front desk team! Your feedback is incredibly valuable to us. We understand that paid parking can be a bit of a bummer, but we strive to continually enhance our amenities to provide the best experience for our guests. Rest assured, your suggestion about investing in better TVs and adding microwaves to the rooms is noted! We're always looking for ways to elevate your stay and appreciate your input. We can't wait to welcome you back for another fantastic experience!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Lovely
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Minhtuan, What a splendid review! We're absolutely thrilled to hear that you had such a delightful experience during your stay with us! It's incredibly heartwarming to receive a perfect 5 out of 5 rating along with such lovely words. We're ecstatic that you found your time here so enjoyable. Your satisfaction is our utmost priority, and knowing that we were able to meet your expectations fills us with immense joy. We're truly grateful for your kind words and glowing recommendation. We can't wait to welcome you back for another exceptional stay in the near future!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Had a nice 1 night stay. Would stay again.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Matthew, What a delight to hear about your enjoyable stay with us! We're pleased to know that you had a pleasant one-night getaway at our hotel. It's fantastic to hear that you're already considering returning for another stay. Your positive feedback truly means the world to us, and we can't wait to welcome you back for another wonderful experience!
