Ratings based on 130 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Fernando,Gracias por tomarse el tiempo de darnos una puntuación en su última estadía.Saludos,
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Jaime,Gracias por tomarse el tiempo de darnos una puntuación en su última estadía.Saludos,
by A traveller
Posted Feb. 12, 2024 on Expedia
-We did not like that the swimming pools closed at 6 P.M. They should at least stayed opened until 8 or 9 P.M.
-The pillows must be replaced. Once one puts his/her head down, the pillows sink all the way donw to the mattress.
-There should be soap and shampoo at the showers where the guests that are checking out go to after exiting the sea.
Comment from Hotel Management
Feb. 13, 2024 by Oriol Marquez General Manager, Hotel Management
Dear Federico,Firstly, a thank you for taking the time to share your feedback on your last stay with us. We take note of those ares of opportunity, and we are already working towards that. Kind regards
by A traveller
Posted Feb. 6, 2024 on Expedia
Every room has an amazing view. Staff is extremely friendly and attentive. Breakfast is good and the pools and beach area are amazing. The gated beach loungers mean you can get the beach rays and hotel wait service while still running out to dip in the ocean. We enjoyed po drinks and the rooftop bar. The cleaning staff does an amazing job in the rooms. It’s easy to get to Santa Marta’s historic center and it’s walkable to Zazue for a relaxing dinner (go to Cinto it’s the best!).
Special appreciation to one server - Maribel. Maribel always had a smile, was quick with the coffee, and even served the beach lounging guests. She was friendly, approachable, and always ready to help. Really appreciated Maribel remembering us after our first breakfast and making sure we were well attended to afterward. If you go look for Maribel!
Comment from Hotel Management
Feb. 6, 2024 by Oriol Marquez General Manager, Hotel Management
Dear Marshall,Thank you for taking the time to share your feedback with us., We are glad to hear you had a pleasant stay with us. That you enjoyed the pools, the breakfast and the team hospitality with special mention to Maribel. We will share with your comments with her. We are looking forward welcoming you back to Santa Marta.Kind regards
by A traveller
Posted Jan. 24, 2024 on Expedia
I like everything
Wonderful service
And the best workers
Perfec in all
Comment from Hotel Management
Jan. 29, 2024 by Oriol Marquez General Manager, Hotel Management
Dear Carlos,Firstly, I would like to thank you for taking the time to write this feedback on your last stay with us. We are happy to read that you had a nice stay, and we are looking forward welcoming you back.Kind regards
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Ana,Gracias por tomarse el tiempo de darnos una puntuación en su última estadía.Saludos,
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Juan,Gracias por tomarse el tiempo de darnos una puntuación en su última estadía.Saludos,
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Carlos,Gracias por tomarse el tiempo de darnos una puntuación en su última estadía.Saludos,
by A traveller
Posted Dec. 30, 2023 on Expedia
Property itself is in great shape and new. The service is terrible in every department. Staff needs better, extensive training and good management is required before I can rate this higher than a 3 star. I was warned about the service from a friend, but I wanted to give it a shot. Lack of employees, lack of professionalism, and overall a disorganized staff with little communication hurt this rating badly.
Comment from Hotel Management
Jan. 15, 2024 by Oriol Marquez General Manager, Hotel Management
Dear Jonathan,Firstly, I would like to thank you for taking the time to write to us and share your feedback. We understand you enjoyed the property, and we take no of the additional training needed as well. We already activated additional training for the team at all levels.Kind regards,
by A traveller
Posted Dec. 29, 2023 on Hotels
Comment from Hotel Management
Jan. 3, 2024 by Oriol Marquez General Manager, Hotel Management
Buenos días Christa,Muchas gracias por tomarse el tiempo de compartir sus comentarios en relación a su última estadía con nosotros.Saludos,
