Ratings based on 941 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024
Beautiful area. The staff was very helpful and friendly.
Comment from Hotel Management
Mar. 7, 2024 by Michelle Hill, GM, Hotel Management
We appreciate your business and yes, we do have a beautiful place for our guests to enjoy on adventures.
by A traveller
Posted Feb. 12, 2024
Nice room #108 & property except a couple lights over the bathroom mirror were out & the hot water while showering was barely warm.
Comment from Hotel Management
Feb. 21, 2024 by Michelle Hill, GM, Hotel Management
Hi there, our sincere apologies about these issues. I have notified our maintenance department and had this corrected immediately.
by A traveller
Posted Jan. 28, 2024
Very friendly staff 😊
Comment from Hotel Management
Jan. 29, 2024 by Michelle Hill, GM, Hotel Management
Thank you for your kind words!
by A traveller
Posted Jan. 26, 2024 on Expedia
This place is well worth the money. I stayed with clients while running a bird photography tour. We leave early in the morning and wanted a place to eat and convene to go over the days shooting. They serve a nice breakfast that starts at 6:30 with plenty of options. The coffee was great and it really helps fuel up for a long day in the field in the snow and cold. The hotel is basic but clean and the staff is super friendly and helpful. It is well worth the money and I consider it a great value. My clients felt the same. They even use pet friendly salt and as a dog owner and lover I really appreciate that.
Comment from Hotel Management
Jan. 29, 2024 by Michelle Hill, GM, Hotel Management
Thank you so much for your kind words, we appreciate our guests and hope to welcome you back soon!
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Michelle Hill, GM, Hotel Management
Thank you for the high rating, we really appreciate that you chose to stay with us!
by A traveller
Weekend Stay
Posted Dec. 4, 2023 on HotelsHusband and I had a very pleasant stay on our impromptu weekend getaway. We were happy with our king room with a small sofa, desk, microwave and refrigerator and a real keurig coffe maker. Breakfast was nice each morning with different foods each day. Everthing was clean--the lobby, pool area, hallways and room, and smelled nice. Only two small complaints, the pool was very cold, so we only went in once, and the mattress in our room wasn't the most comfortable. All in all, we would definitely stay here again.
Comment from Hotel Management
Jan. 29, 2024 by Michelle Hill, GM, Hotel Management
Thank you for the kind words!
by A traveller
Posted Dec. 3, 2023 on Expedia
by A traveller
Posted Nov. 28, 2023 on Expedia
The staff was very friendly Room was not very quiet. Breakfast was fine, eggs, meat, pancakes, coffee, etc. TV stations were plentiful. Bedding was comfortable.
Comment from Hotel Management
Dec. 4, 2023 by Michelle Hill, GM, Hotel Management
Thank you for your kind words. We are so happy you had a nice stay and hope to see you back soon.
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 29, 2023 by Michelle Hill, GM, Hotel Management
Hi Katie,Thank you for your review, we appreciate that you chose the Best Western Saranac Lake for your visit to beautiful Saranac Lake. Hope to see you back soon.
by A traveller
Posted Oct. 17, 2023 on Expedia
Comment from Hotel Management
Oct. 29, 2023 by Michelle Hill, GM, Hotel Management
Thank you for your review, we hope to see you back soon!
