Avis Brentwood Hotel

Thank you for taking the time to leave us a review, I appreciate the feedback. I don't want anyone to feel misled by the representation of our property online. I will assess the photos we use on our online listings, but I do know there are several photos of the exterior of our property on each listing. There are also photos of our property displayed prominently on our website and social media pages. And while our structure is a converted motor lodge, the level of service and quality of the experience we offer sets us far above any motel. As for food, our property does not have a kitchen so we are unable to offer any substantial food at this time. We are currently working to establish a food program within our means, partnering with local businesses. Thank you again for staying with us.

Dear Crystal,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services. I will personally be looking into finding an opportunity to offer other types of coffee during a stay. We thank you for allowing us to serve you.

Hello Mr. Marc, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week, this is stated in your confirmation letter when you book your stay. We don't have any records at all during your stay of you having any type of dissatisfaction. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

Hello Miss Tamara, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week. We don't have any records at all, during or after your stay of you having any type of dissatisfaction. Our rooms are made in a minimalist yet modern feel, we also do provide all types of services from complimentary bike rentals, romantic date night packages and amazing pet stays. During the winter, the entire city of Saratoga Springs is forced to either close or shorten their business hours due to the weather, however during your stay our bar was open and running in normal business hours, we are saddened to hear you missed meeting the fabulous Farrier Bar. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

Thank you so much for your inspiring and kind feedback. It is an honor to have the opportunity in serving you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Hello Miss Lori, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Hello Miss Melissa, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

This has absolutely left us dancing in the rain.... We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Dear Carrie,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services.I want to extend our sincere apologies for any disappointment you may have experienced during your stay. It is our aim to ensure that our guests enjoy a comfortable and pleasant experience, and we fell short of your expectations in some respects.I understand that the absence of a traditional lobby and the layout of our property may have come as a surprise, we are so sorry you may have missed the text with the code to open your door expressing we are contactless. Your feedback regarding the hotel's layout is helpful, and we will work on improving the clarity of our online descriptions to better represent our accommodations.We are delighted to hear that you found our location, adjacent to the racetrack, to be a positive aspect of your stay. Providing a convenient location is one of our priorities, and we are pleased that it was beneficial to you.We appreciate your comments about our pet-friendly policies, and I am glad to hear that we were able to accommodate your pet's needs with the provision of bowls. Ensuring a comfortable stay for both our human and furry guests is important to us.I am sorry to learn about the oversight in cleaning related to the hair in the shower. This is certainly not the level of cleanliness we aim to provide, and I will be addressing this issue with our housekeeping team to ensure such oversights are minimized in the future.Your positive comments about the room itself, the quality of the beds, and the bedding are encouraging. We strive to offer a comfortable and inviting atmosphere for our guests.I understand that you were expecting a more traditional hotel experience, and I apologize that our property did not meet those expectations. We appreciate your feedback, which is instrumental in our continuous improvement.If you ever decide to stay with us again, I assure you that we will do our utmost to provide you with an improved experience. Your comments are invaluable to us as we work to better our services.Thank you for choosing Brentwood Hotel, and we look forward to the possibility of welcoming you back in the future.

Hello Carrie, We thank you for your feedback. We don't have any records in your stay of you having any dissatisfaction what so ever. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel