Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful property-cozy cabin
Publié le 22 oct. 2023 sur HotelsBeautiful property with quiet, clean, and cozy cabin! We loved our stay at Fire Mountain and didn't want to leave!
par un voyageur
Publié le 15 oct. 2023 sur Hotels
par un voyageur
Publié le 14 juill. 2023 sur Expedia
Loved staying at Fire Mountain!! Hiram and Matthew are excellent hosts. Room was clean and views were awesome!
par un voyageur
Publié le 27 juin 2023 sur Expedia
The library, beautiful views, breakfast, and decor.
par un voyageur
Publié le 14 nov. 2022 sur Expedia
Very secluded and quiet
par un voyageur
Publié le 5 juill. 2022 sur Expedia
NEGATIVES-GREATLY LACKING IN AMENITIES ON THE GROUNDS. NO TV. INTERNET WOULD NOT WORK FOR ANYONE. CELL PHONE SERVICE VERY WEAK.ONLY 2 CHAIRS FOR EXTERIOR SEATING OUTDOORS IN THE COMMON AREAS. OVERPRICED ONSITE MEALS. DIFFICULT TO FIND THE PROPERTY AS SIGNS INTO PROPERTY ENTRANCE DON'T EXIST OR ARE CONFUSING AFTER ARRIVING ON THE GROUNDS. PRICING FOR THE CABINS IS HIGH. MINIMALIST
FURNISHINGS AND DECORATIONS IN CABIN. POSITIVES- HIGH ALTITUDE,3800', WHICH MEANS COOL AIR AND NO AC IN CABINS GENERALLY NEEDED. GROUNDS ARE WELL MAINTAINED AND CABIN WAS VERY CLEAN. NICE MOUNTAIN VIEWS. QUIET ENVIROMENT. STAFF IS RESPONSIVE BUT NOT OVERLY WARM AND WELCOMING.
par un voyageur
Publié le 29 nov. 2021 sur Expedia
Great getaway to do nothing. Unfortunatly, that is your only choice.
par un voyageur
Publié le 11 août 2021 sur Expedia
par un voyageur de Saint Simons Island, Ga
Publié le 6 déc. 2020 sur Expedia
Used Fire Mountain as overflow lodging for Family Thanksgiving visit. Very friendly and accommodating. Allowed for a safe and healthy gathering with family that might not have been possible given concerns of the risks of the pandemic had Fire Mountain not been available to us. Thanks for your part in our family memories!
par un voyageur de The Villages, FL
Publié le 6 nov. 2020 sur Expedia
The “treehouse” room we occupied had no TV, refrigerator or microwave. The only chair was a foot off the ground and uncomfortable, the sink had no flat surface for toiletries, and it took 12 minutes for hot water in the shower. The road up Fire Mountain was a butt-jarring, car damaging experience. Since we don’t pay for spas or hike, we left after one night and went to a Hampton Inn. This is NOT a boutique (their term) resort.
Commentaires de Gestion de l’hôtel
24 nov. 2020 par The Owner, Gestion de l’hôtel
Message
1 Comments
We have been in the hospitality business for over 50 years. An overwhelming majority of our reviews talk about how helpful, courteous, knowledgeable, professional and accommodating our staff is. Sure we do have negative reviews. Every business does. You cant please 100% of the people 100% of the time. Since we have a history of excellent customer service. I would say it was not us that was the problem in this situation. You are correct in the fact that you should have done your research before booking a secluded mountaintop hideaway. When you arrived it was obvious that you are not in proper physical condition for this beautiful mountaintop environment. The room amenities for every accommodation are posted on our website and are true and factual. We could tell from the time that you exited your vehicle, and during check-in that you did not want to be here. No one was ever rude to you or obnoxious to you. We showed great patience in trying to make your stay enjoyable but it was obvious you were not happy here. If staff was so rude and obnoxious why did you leave a $10 tip? You left without informing anyone so you did not give us the opportunity to help you in any way. We know the truth and that is all that matters.
