Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
朝食が良かった
Publié le 29 févr. 2024 sur Hotels部屋は広く、無料の水が毎日4本置かれていて便利だった。ワイングラスとカップ、お茶と紅茶のティーバックはあったがコーヒーはなく、ホテルの格式からみると貧弱に感じた。ライティングデスクの大きな引き出しには、小さな携帯用裁縫道具がぽつんと置かれていたのみ。
朝食バイキングはとても良かった。
Commentaires de Gestion de l’hôtel
11 mars 2024 par Tony Geerts, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you were satisfied with our breakfast service. However, we apologize for any inconvenience regarding the coffee options in your room.We'd like to clarify that our hotel rooms are equipped with complimentary instant coffee sachets for our guests' convenience. We're sorry if this was not communicated clearly during your stay. Your feedback is valuable, and we will review our communication methods to ensure that all amenities are effectively highlighted for our guests.Please don't hesitate to reach out to our Guest Service Manager during your next visit if you require any amenities or have any further concerns. We're committed to making your stay as comfortable and enjoyable as possible.Thank you again for your feedback, and we look forward to the opportunity to welcome you back to Crowne Plaza Shanghai Nanjing Road.Sincerely,Tony GeertsGeneral Manager
par un voyageur
Good hotel with hidden fees
Publié le 15 févr. 2024 sur HotelsGood location, nice hotel, delicious breakfast.
However, did not return deposit, and does not answer inquiries on the matter. If you book, count the deposit as extra fee on top of your booking price.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Tony Geerts, Gestion de l’hôtel
Dear Visa,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be excellent during your stay. We take pride in our prime locations and are pleased that it contributed positively to your experience.Regarding your inquiry about the refund issue for the credit card deposit, typically, international credit card refunds may take anywhere from 3 to 5 business days to reflect in your account. While we strive to expedite this process, the exact duration may vary depending on your financial institution and its policies.We understand the importance of a smooth and timely refund process, and we appreciate your patience and understanding in this matter. Rest assured, we'll do everything in our power to ensure the refund is processed promptly.If you have any further questions or concerns, please don't hesitate to email our Guest Service Manager(gsm@cpnanxinya.com), who will be happy to assist you.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Crowne Plaza Shanghai Nanjing Road in the future.Warm regards,Tony GeertsGeneral Manager
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Wee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you that had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
par un voyageur
Publié le 12 janv. 2024 sur Hotels
你不能自由选擇房間溫度，酒店人員表示冬天只能供應暖氣。
酒店內部正進行大規模裝修。噪音灰塵是不可避免。
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Chi yuen,Greetings from Crowne Plaza Shanghai Nanjing Road!Please accept our most sincere apologies for the unhappy experiences that happened.First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. I have shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Ben, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
par un voyageur
Very average and will not recommend
Publié le 3 janv. 2024 sur HotelsGreat location it that’s about it. From waiting
30 mins to check in ….. I have no idea why it took at least 10 mins per person to check in it was ridiculous.
This together with no attempt to get others to help even after we asked we Just had to wait. It was a poor start. Also they don’t allow individual air con control “all centralised in winter” so bad luck if you don’t like a sauna at night. Front desk Staff need to smile more but cleaners did a great job. Overall I will not stay here again.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Michael, Thank you for your review and for staying with us. While we are glad to hear you liked our location and services, I am sorry some room facilities and services caused the stay experience to fall below your expectations. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I have taken note of your valuable comments and our team has been alerted about how this has affected your impression and stay. Again, thanks for choosing to stay with us. Despite the setbacks mentioned in your review, we look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony Geerts, General Manager
par un voyageur
Publié le 3 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear yew chye, Greetings from Crowne Plaza Shanghai Nanjing Road. We truly appreciate the time you have taken to review your stay with us. Please allow me to apologize for any inconvenience and discomfort that you have experienced. I would like to assure you that this is not our usual standard, and your feedback will be conveyed to our management for their attention.Please rest assured that your feedback has been shared with our relevant team and they will look into these matters. Guest satisfaction is of paramount importance to us and we value your feedback. We sincerely hope that you would consider staying with us again and let us make your next stay a far more enjoyable one. Thank you so much for sharing your thoughts. We look forward to welcoming you back. Warm regards, Tony Geerts, General Manager
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Jose,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
par un voyageur
Great location
Publié le 1 janv. 2024 sur HotelsGreat location on Nanjing Rd, room was excellent with great shower! Internet was not up to standards but overall we were happy with our stay!
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Edward G,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
par un voyageur
Publié le 1 janv. 2024 sur Hotels
蠻好的
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Tony Geerts, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
