Note fondée sur 652 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2023 sur Expedia
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Management, Alana , Gestion de l’hôtel
Thank you for providing your rating. We appreciate your feedback. If there's anything specific you would like us to improve or address, please feel free to share. We value your input and hope to better serve you in the future. Best regards,Alana McEwenManagementQuality Inn and Suites
par un voyageur de Moses Lake
Publié le 27 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
27 févr. 2024 par Management, Alana , Gestion de l’hôtel
I appreciate your feedback, and I'm sorry to learn that your experience did not meet your expectations. If there are specific aspects or issues you'd like to discuss or provide more details about, please feel free to share. Your input is valuable as we strive to make improvements. If there's anything we can do to address your concerns, please let us know. Best regards,Alana McEwen ManagementQuality Inn and Suites
par un voyageur
Not Great!!
Publié le 27 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
27 févr. 2024 par Management, Alana , Gestion de l’hôtel
I'm sorry to hear that your experience fell short of expectations. If you have specific concerns or suggestions on how we can improve, please feel free to share them. We value your feedback and are committed to enhancing our guests' experience. If there's anything we can do to address your concerns or make amends, please let us know. Best regards,Alana McEwen Management Quality Inn and Suites
par un voyageur
Not worth it
Publié le 25 févr. 2024 sur HotelsThe room wasn’t too bad for cleanliness other than I could definitely tell that the remote had not been wiped down. It was sticky and looked like it had been used a lot.
They do require $100 deposit after I had already paid before I arrived, was not happy about having $100 taken out of my account before anything even happens. They said it will be returned within 24 hours after check out. Will not stay here again because of this. I paid for my room before I got there, so I wouldn’t have to worry about paying for anything there.!!!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Management, Alana , Gestion de l’hôtel
I appreciate your feedback and apologize for any inconvenience caused during your stay. I'm sorry to hear about the cleanliness issue with the remote control, and I'll ensure our housekeeping team pays closer attention to such details. Regarding the deposit, I understand your concern, and I apologize for any inconvenience it may have caused. We'll review our processes to improve communication and clarity on such matters. If there's anything else you'd like to share or if we can assist you further, please let us know. Best regards,Alana McEwen Management Quality inn and Suites
par un voyageur de Houston
Publié le 22 févr. 2024 sur Expedia
Bed was very comfy n clean, friendly service. Old building in need of updating, located right off highway with no buffer. Concern for car theft n loud traffic, but neither was an issue. Rooms were out dated :/
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Management, Alana , Gestion de l’hôtel
Thank you for sharing your feedback. I'm delighted to hear that you found our beds comfortable and appreciated the clean and friendly service. I understand your concerns about the outdated rooms and the need for updates. We continually strive to improve our facilities, and your input is valuable in that process. I'm pleased that noise and car theft were not issues during your stay. If there's anything specific, you'd like us to address or if you have further comments, please feel free to share. Best regards,Alana McEwenManagement Quality Inn and Suites
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Management, Alana McEwen, Gestion de l’hôtel
Thank you for sharing your feedback. We appreciate your input. If there are specific aspects you feel could be improved or if you have any suggestions, we'd like to hear more to enhance our services. Your satisfaction is important to us. Best regards,Alana McEwen managementQuality Inn and Suites
par un voyageur
Publié le 17 févr. 2024 sur Expedia
The offered a great breakfast every morning
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Management, Alana McEwen , Gestion de l’hôtel
We're pleased to know that you enjoyed our breakfast offerings during your stay. Providing a great start to the day is important to us. If there are any specific items or preferences you would like us to consider for future breakfast options, feel free to share. We appreciate your feedback. Best regards,Alana McEwen ManagementQuality Inn and Suites
par un voyageur de Riverview
Publié le 10 févr. 2024 sur Expedia
We stayed here because our son had foot surgery and could not return to the barracks at the naval base. It was beyond frustrating that they could not accommodate a request for a ground floor room and there is no elevator. We called the day before check in and they never bothered to pass our request along to the manager. Very disappointing.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Management, Alana , Gestion de l’hôtel
Dear Jennifer,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that we were unable to fulfill your request for a ground floor room. We will address this lapse in communication with our team to ensure such oversights do not happen in the future. If there's anything else you'd like to share or if we can assist you further, please let us know. We appreciate your understanding. Best regards,Alana McEwen Management Quality Inn and Suites
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Management, Alana McEwen, Gestion de l’hôtel
We're delighted to hear that you found our hotel to be clean. Maintaining a high standard of cleanliness is a top priority for us. If there are any specific areas or aspects you would like to highlight or if there's anything else you need, please don't hesitate to let us know. Your satisfaction is important to us. Best regards,Alana McEwen ManagementQuality Inn and Suites
