Note fondée sur 966 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Decevant
Publié le 31 mars 2021 sur HotelsSejour assez decevant, la chambre etait un peu vieille (peintrure defraichie, moquette sale), le mobilier de piscine meriterait aussi un peu de neuf. Le lit et l'insonorisation etaient en revanche excellent. Les restaurants sont assez chers mais de bonne qualite - service tres moyen (oubli de notre commande, pas de prosecco etc.). Vu le prix, je ne recommande pas
par un voyageur
Publié le 22 déc. 2019 sur Hotels
Beautiful hotel located in Sentosa Island, very large pool and nice rooms. I would just point out that unfortunately it is not possible to open the windows of the bedroom
par un voyageur
Publié le 16 août 2019 sur Hotels
tres bel hotel
petit point negatif
la piscine est bp trop chaude
pas agreable
Commentaires de Gestion de l’hôtel
27 août 2019 par Piotr Kupiec, Gestion de l’hôtel
Bonjour Mr Eric,
Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!
First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination.
Thank you for making our day and for going out of your way to connect with us.
I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding.
Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience.
Sincerely yours,
Piotr Kupiec
General Manager
par Benjamin
Très bon séjour
Publié le 22 avr. 2017 sur HotelsJ'ai séjourné dans beaucoup de Sofitel dans le monde, ça reste un excellent gage de qualité, l'établissement est très bien. Situé à Sentosa, un peu excentré par rapport au centre, c'est parfaitement adapté aux familles et vacances. Belle piscine, accès à la plage par un grand escalier dans la forêt. Plage sans plus mais c'est Singapour on ne vient pas pour ça.
Un léger bémol, l'hôtel est un peu en dessous du standard Sofitel (quelques finitions dans les chambres par exemple).
Commentaires de Gestion de l’hôtel
25 avr. 2017 par Hotel Manager, Gestion de l’hôtel
Bonjour! On behalf of the Hotel, I truly appreciate your comments regarding your stay with us. It is always such a pleasure to receive positive and encouraging feedback. I will definitely share your comments to all. Thank you again for sharing, and I very excited to look forward in welcoming you again really soon. Best regards, Piotr Kupiec (General Manager)
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Benny Wong, Gestion de l’hôtel
Bonjour Jung Myung,Thank you for taking the time to rate your experience at Sofitel Singapore Sentosa Resort & Spa. We appreciate your rating, and we look forward to welcoming you back to our resort for another wonderful experience in the future.Warm regards,Benny WongRooms Division Manager
par un voyageur
Luxurious but Inadequte
Publié le 5 mars 2024 sur HotelsExcellent facility but for a facilty this expensive it only has one huge restaurant with very limited staff. We have to hunt for our waiter to pay our bill. The hotel has mo gift shop and bathrooms are not equipped with bidets!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Benny Wong, Gestion de l’hôtel
Bonjour Federico,Thank you for sharing your feedback regarding your recent stay at Sofitel Singapore Sentosa Resort & Spa.We appreciate your compliments about our luxurious facility. However, we regret to hear about the challenges you encountered during your dining experience. We will address the issue of limited staffing in our restaurant to ensure that all guests receive prompt and attentive service.Regarding your feedback about the absence of a gift shop and bidets in the bathrooms, we appreciate your suggestions and will take them into consideration for future improvements. Our aim is to continually enhance the guest experience and your input is invaluable in achieving this goal.Warm regards,Benny WongRooms Division Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Benny Wong, Gestion de l’hôtel
Bonjour Dongwok,Thank you for taking the time to rate your recent stay at Sofitel Singapore Sentosa Resort & Spa.We are delighted to see that you had a Magnifique experience during your time with us. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and it's rewarding to know that we achieved this during your visit.We look forward to welcoming you back for another delightful stay at our resort.Warm regards,Benny WongRooms Division Manager
par un voyageur
Nice stay in Sentosa island Singapore
Publié le 24 févr. 2024 sur HotelsVery nice hotel located in Sentosa island. Excellent service, nice pool but its color could be better. Big and very comfortable bedroom. Breakfast needs to be improved in quality to meet standard.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Benny Wong, Gestion de l’hôtel
Dear Leonardo,Thank you for taking the time to share your experience with us following your recent stay at Sofitel Singapore Sentosa Resort & Spa.We are delighted to hear that you found our hotel to be very nice and enjoyed the excellent service provided by our Ambassadors. It's wonderful to know that you appreciated the spacious and comfortable bedroom as well as our pleasant pool area.Your feedback regarding the color of the pool and the quality of breakfast is invaluable to us. We will certainly take your comments into consideration as we continuously strive to enhance the guest experience and meet the high standards expected of us.We hope to have the pleasure of welcoming you back for another Magnifique stay in the near future.Warm regards,Benny WongRooms Division Manager
par un voyageur de Kowloon
Publié le 20 févr. 2024 sur Expedia
It's a terrible experience! The very first step into the hotel was shouted by the receptionist "HOLD, HOLD, HOLD..........." He was also using a hand gesture to push me back! There were no other guests in the reception desk, and I saw no reason for him to shout at me! Well, it happened that he was waiting for the prior guest to come back. A more polite gesture and explanation can help! I wonder if this is the way how they greet their guests. This was just the beginning! When I finished check-in, the reception sent us to the villa by car but forgot to give us the keys! The driver had to go back and get them. When we entered the villa, we realized that a construction site was just next to it. Machines operated loudly and we could hear workers talked to each other. Noisy and annoying! How can the guests relax and enjoy in a resort hotel like this??!! Facilities in the villa were all worn out. Not worth for a dime, definitely no return and highly not recommend.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Benny Wong, Gestion de l’hôtel
Bonjour Kim Kong,Thank you for sharing your feedback with us regarding your recent experience at Sofitel Singapore Sentosa Resort & Spa.We sincerely apologise for the disappointing encounter you had upon arrival. It is certainly not the Magnifique experience we aim to provide to our guests. Rest assured, we will address this matter with our reception team to ensure that such incidents do not occur in the future. Your comments regarding the lack of politeness and the oversight with the villa keys have been duly noted, and we will take immediate steps to rectify these shortcomings in our service.Regarding the construction noise near the villa, we understand how disruptive this must have been to your stay. We apologise for any inconvenience caused and assure you that we are working to minimise the impact on our guests.Please know that we take all feedback seriously as we continuously strive to improve our guests' experiences. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,Benny WongRooms Division Manager
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Benny Wong, Gestion de l’hôtel
Bonjour Nara,Thank you for taking the time to rate your experience at Sofitel Singapore Sentosa Resort & Spa. We appreciate your rating, and we look forward to welcoming you back to our resort for another wonderful experience in the future.Warm regards,Benny WongRooms Division Manager
